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EFB not possible (not Always) to fill in passenger, freight and fuel


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I have the problem that I can’t fill in the ESB the figure of passenger, freight and fuel. This will happens very often, but not always. 

When I load the CRJ, sometime it is green and I can fill in the figures but very often it is just grey and it is impossible. 

Always when I fly without adapt the info’s, I have problems in my flight, mainly in reach the FL, because the TRIM can’t be adjust as it should.

Any Solution for this?

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Thank you for this info, but that has no effect.

I cant load passenger, cargo and fuel its all in grey.

Also no way to fill the ZFW

ESB.JPG

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