P3D A330 crashing to Desktop continually.

[mattsimsA330 0]

Hi,

 

Continual crashing to desktop on the P3D 5.1, A330 after around 5-10 minutes

 

Seems to be something to do with XAudio2_4

 

Anyone able to assist ?

 

Cheers,

 

Matt

 

Log Name:      Application
Source:        Application Error
Date:          25/04/2021 3:38:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-MV51TRQ
Description:
Faulting application name: Prepar3D.exe, version: 5.1.12.26829, time stamp: 0x5fb44f72
Faulting module name: XAudio2_4.dll_unloaded, version: 9.26.1590.0, time stamp: 0x49bebddc
Exception code: 0xc0000005
Fault offset: 0x0000000000032779
Faulting process id: 0x904
Faulting application start time: 0x01d7399386abcb3d
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: XAudio2_4.dll
Report Id: 8cd11496-6195-4e28-a93a-109123bad81f
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-04-25T05:38:49.3608862Z" />
    <EventRecordID>100809</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-MV51TRQ</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>5.1.12.26829</Data>
    <Data>5fb44f72</Data>
    <Data>XAudio2_4.dll_unloaded</Data>
    <Data>9.26.1590.0</Data>
    <Data>49bebddc</Data>
    <Data>c0000005</Data>
    <Data>0000000000032779</Data>
    <Data>904</Data>
    <Data>01d7399386abcb3d</Data>
    <Data>C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe</Data>
    <Data>XAudio2_4.dll</Data>
    <Data>8cd11496-6195-4e28-a93a-109123bad81f</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Hardware
--------
CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
GPU NVIDIA GeForce GTX 1070 (2560 x 1440 x 4294967296 colors)
GPU Driver 461.92
RAM 16GB @ 2133MHz

Microsoft Windows
-----------------
Windows 10 Post April 2020 (2004) Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\User
Volatile Environment\USERPROFILE = C:\Users\User

Documents Folder:
Environment.GetFolderPath = D:\Documents
Shell Folders\Personal =    D:\Documents

Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.1.12.26829) found at: C:\Program Files\Lockheed Martin\Prepar3D v5\
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)

Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.50727.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29914 - (Version Data: 14.28.29914.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29914 - (Version Data: 14.28.29914.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Prepar3D v5 Academic Client - (Version Data: 5.1.12.0)
Prepar3D v5 Content - (Version Data: 5.1.12.0)
Prepar3D v5 Scenery - (Version Data: 5.1.12.0)
 

 

 

[masterhawk 799]

Ok...no idea if I‘m correct. 
Bit I think I can remember, that there is a problem in combination  with fs2crew and our checklist feature that results in a audio crash.

@DaveCT2003I think you was assisting in that case. Maybe you can help.

[DaveCT2003 2553]

Bob's memory is better than mine!  I don't use FS2Crew, but it's certainly a good thing to check.

 

Here is what I would do.

 

1. Ensure you have the most up to date version of FS2Crew.

 

2. Check Direct X by typing "dxdiag " in the Windows search box (on the left side of the Task Bar) and check the Sound and Input Tabs to see if any problems are noted.

 

3. What other applications were running that inface with flight sim abd generate sounds?  Examples:  VATSIM, IVAO, POSCON, FS2Crew, Weather Engine, etc?

 

4. Are you able to recreate this issue each time you load up?  IF so, you can use a process of elimination by not starting the software noted is #3 above to see if you can narrow this down a little bit.

 

Let us know how you make out?

 

[mattsimsA330 0]

Updated FS2Crew

No problems noted in dxdiag

Not running any other applications

Still crashing to desktop

 

Any other suggestions ?

 

Cheers,

Matt

[masterhawk 799]

Please test without FSCrew.

 

Do another test with FSCrew and all checklist features from our A330 disabled.

 

Be sure to have the latest audio drivers.

 

Maybe you can check your system files: 

run command as admin and execute “sfc /scannow”

[mattsimsA330 0]

Issue solved, complete re-install of P3D etc

[masterhawk 799]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.