Marco De Sanctis 2 Posted March 26, 2021 Share Posted March 26, 2021 Hello, order n.1120295189 (12th of Feb) Thrustmaster - TCA Quadrant Add-On Airbus Edition Thrustmaster - TCA Officer Pack Airbus Edition On the 1st of March, Marius Ellenbürger told me that Aerosoft were expecting to ship at least the Officer Pack soon. But no joy as of today. Any chances you have updates? It would be very helpful if you could setup a page or a forum post where you regularly update us about these pre-orders and the status of shipments, otherwise I (and I believe also other customers) feel a bit left in the dark. Something like Overclockers UK are doing would really help in terms of transparency and managing our expectations. Thanks MarcoDS Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 26, 2021 Aerosoft Share Posted March 26, 2021 The issue is that this would lead to expectations we might not be able to keep. Seen that ship that is stick in the Suez canal... If it takes a long time to solve that (if they need to unload it, it could take 3 weeks) we are pretty sure some of the sticks are on that ship or a ship behind it. Link to comment Share on other sites More sharing options...
Marco De Sanctis 2 Posted March 26, 2021 Author Share Posted March 26, 2021 Hello, Thanks for your reply, but I'm not sure I'm following: you do create expectations when you are not providing any information, apart from "it'll be very soon" Being transparent on how many orders are in the queue and how many items you have received and are ready to be shipped would give us more clarity. I appreciate is more work, though Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 26, 2021 Aerosoft Share Posted March 26, 2021 But the fact we received orders only means we might ship it to warehouse that deliver to Amazon, Alternate etc. It still does not mean any serious information is given. Look at the page you quote. 90% is xx back orders left - Zero incoming. How does that help a customer? It does not tell him when he will receive an order. Link to comment Share on other sites More sharing options...
Marco De Sanctis 2 Posted March 29, 2021 Author Share Posted March 29, 2021 On 3/26/2021 at 7:29 PM, Mathijs Kok said: Look at the page you quote. 90% is xx back orders left - Zero incoming. How does that help a customer? It does not tell him when he will receive an order. It helps managing expectations. Anyway, is it possible for me to know when Aerosoft are expecting to ship my order? Or, perhaps, if you are expecting any stock in the next days? Best m. Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted March 29, 2021 Administrator Share Posted March 29, 2021 That is exactly our problem. Since the partial delivery at the beginning of February, we have not received a delivery, nor was our supplier able to give us a date. Without a statement from the supplier, it is simply impossible for us to communicate anything with our customers. I promise you, it drives us crazy, too. Greetings, Marius Link to comment Share on other sites More sharing options...
Jackus 1 Posted April 1, 2021 Share Posted April 1, 2021 On 3/29/2021 at 9:28 AM, Marius Ellenbürger said: That is exactly our problem. Since the partial delivery at the beginning of February, we have not received a delivery, nor was our supplier able to give us a date. Without a statement from the supplier, it is simply impossible for us to communicate anything with our customers. I promise you, it drives us crazy, too. Greetings, Marius Thank you for this Marius, really helps us customers who have been on backorder for months Link to comment Share on other sites More sharing options...
Marco De Sanctis 2 Posted April 8, 2021 Author Share Posted April 8, 2021 Hello @Mathijs Kok are there any news? I've seen you said you had received a shipment. Thanks Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted April 8, 2021 Administrator Share Posted April 8, 2021 vor 17 Minuten, Marco De Sanctis sagte: are there any news? I've seen you said you had received a shipment. Would be nice... We have not received a delivery about Thrustmaster devices yet. Greetings, Marius Link to comment Share on other sites More sharing options...
Marco De Sanctis 2 Posted April 8, 2021 Author Share Posted April 8, 2021 np, is it possible to cancel my order? how should I do it? Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted April 8, 2021 Administrator Share Posted April 8, 2021 Just send us an email to info@aerosoft.com incl. your order number. Greetings, Marius Link to comment Share on other sites More sharing options...
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