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External Power Cart Not working - Can't start CRJ 700


Otonabee

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Running into consistent issue with activating the external power cart in the EFB.  I turn on both the battery and the other switch beside it, go into EFB and open up all doors which work fine.  However the button for the External Power Cart is "Grey", does not allow me to click it and activate in order to get the external power hooked up to CRJ.  So I can't get any power to aircraft without the external power.  Anyone else have this issue??  

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