chris787gh 0 Posted March 20, 2021 Share Posted March 20, 2021 Hello I download the both downloads into community folder but no aircraft showing in the game! Please help how to install this properly. Thank you. Link to comment Share on other sites More sharing options...
GEK_the_Reaper 233 Posted March 20, 2021 Share Posted March 20, 2021 Hello @chris787gh, check this post: Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 20, 2021 Share Posted March 20, 2021 Same for me, there is only one log file in the CRJ folder in the community folder. Link to comment Share on other sites More sharing options...
chris787gh 0 Posted March 20, 2021 Author Share Posted March 20, 2021 it's just complicated Link to comment Share on other sites More sharing options...
GEK_the_Reaper 233 Posted March 20, 2021 Share Posted March 20, 2021 First questions first: @Niclas123 @chris787gh we have a hard time assisting you if you guys don't provide informations: Do you have Steam / Store version? Where did you purchase the CRJ? Did the installer give you any error messages? Have you looked into above topic where the folders are listed? Thank you. Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 20, 2021 Share Posted March 20, 2021 Sorry, I provided this information in my other post "Symlink error while installation". I have the Microsoft Store version. I installed the simulator to a different location than the default location. Pruchased the CRJ over the aerosoft homepage No Error messages by the installer. log_as_aircraft-crj-550-700_msfs.loglog_as_aircraft-crj-550-700_msfs.log Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 20, 2021 Share Posted March 20, 2021 This is the log file. Upload did not work in the previous post. log_as_aircraft-crj-550-700_msfs.log Link to comment Share on other sites More sharing options...
chris787gh 0 Posted March 20, 2021 Author Share Posted March 20, 2021 Yes, I got it on Aerosoft website it self. No errors, I saw the path but it's showing few! when you buy it gives you 2 downloads,first one has folders that i copy and pasted into community folder and second one its manuals. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 20, 2021 Deputy Sheriffs Share Posted March 20, 2021 7 minutes ago, chris787gh said: when you buy it gives you 2 downloads,first one has folders that i copy and pasted into community folder and second one its manuals. TBH, no idea what you downloaded. When you buy the product at the Aerosoft shop, you get this zipfile: AS_AIRCRAFT-CRJ-550-700_MSFS_V1000.zip. When you unzip it to a temporary folder, you get exactly this: The installer and 4 textfiles with the EULA in 4 languages, there are no folders to copy. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Secondator 643 Posted March 20, 2021 Deputy Sheriffs Share Posted March 20, 2021 Hello chris787gh Could you please contact our support directly at support@aerosoft.com, thanks. Link to comment Share on other sites More sharing options...
chris787gh 0 Posted March 20, 2021 Author Share Posted March 20, 2021 i did,thy're asking to extract the file to my desktop and then run exe.file ! Link to comment Share on other sites More sharing options...
RF pilot 35 Posted March 21, 2021 Share Posted March 21, 2021 You cannot copy and paste to your community folder. You have to use the installation programme that is downloaded from aerosoft Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 21, 2021 Deputy Sheriffs Share Posted March 21, 2021 23 hours ago, chris787gh said: i did,thy're asking to extract the file to my desktop and then run exe.file ! Exactly! So there is nothing to copy, just run the exe file. But maybe you can show us a screenshot of what you copied. Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 21, 2021 Share Posted March 21, 2021 The installer is not working for me. Please see the log file and details above. Shall I open another thread for this? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 21, 2021 Aerosoft Share Posted March 21, 2021 37 minutes ago, Niclas123 said: The installer is not working for me. Please see the log file and details above. Shall I open another thread for this? You started the exe file? Was there any error shown? Are you logged on as Admin user? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 21, 2021 Deputy Sheriffs Share Posted March 21, 2021 PLease run the attched tool and post the output here: ASVersionInfo_1102.zip Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 21, 2021 Share Posted March 21, 2021 On 20.3.2021 at 18:05, Niclas123 sagte: Sorry, I provided this information in my other post "Symlink error while installation". I have the Microsoft Store version. I installed the simulator to a different location than the default location. Pruchased the CRJ over the aerosoft homepage No Error messages by the installer. Please login to display this image. log_as_aircraft-crj-550-700_msfs.logUnavailable log_as_aircraft-crj-550-700_msfs.logUnavailable Yes I started the exe. No errors shown. Im logged in as admin. Please see the quoted post. For now, I managed to move the files manually from the tmp folder (I think it is where the installer is extracting them) to the community folder. This works for me, but I think this is not the intended way. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 21, 2021 Aerosoft Share Posted March 21, 2021 3 minutes ago, Niclas123 said: Yes I started the exe. No errors shown. Im logged in as admin. Please see the quoted post. For now, I managed to move the files manually from the tmp folder (I think it is where the installer is extracting them) to the community folder. This works for me, but I think this is not the intended way. For sure it is not! I will ask if our installer guys want to follow up on this and if so they will drop you a mail. Sorry for the issue. Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 21, 2021 Share Posted March 21, 2021 Allright, thank you. Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 21, 2021 Share Posted March 21, 2021 vor 16 Minuten, mopperle sagte: PLease run the attched tool and post the output here: ASVersionInfo_1102.zip 14 kB · 1 download What does this tool? I get this warning: Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 21, 2021 Deputy Sheriffs Share Posted March 21, 2021 The program I sent you, just checks, which simulator in which version is installed, where the Windows Documents folder is located, which hardware, which Windows version and whether core .NET files and MS Visual C++ in which version are installed. So no need to worry and simply click on „Trotzdem ausführen“. Link to comment Share on other sites More sharing options...
Niclas123 0 Posted March 22, 2021 Share Posted March 22, 2021 I got a modified installer, which works fine for me. Thank you! Can I have such an installer with further versions too? Link to comment Share on other sites More sharing options...
Alexandre Piccini 0 Posted March 24, 2021 Share Posted March 24, 2021 Edit - delete Link to comment Share on other sites More sharing options...
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