newelld 0 Posted March 17, 2021 Share Posted March 17, 2021 Anyone else experienced this issue? I've tried a number of times (copy/paste, type in manually, etc.) but get the same response. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 17, 2021 Aerosoft Share Posted March 17, 2021 Most likely you did not enter the email address exactly as it is in the shop. Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted March 17, 2021 Root Admin Share Posted March 17, 2021 Hi, you have to use your email with "co.Da" at the end. Link to comment Share on other sites More sharing options...
newelld 0 Posted March 17, 2021 Author Share Posted March 17, 2021 17 minutes ago, Mathijs Kok said: Most likely you did not enter the email address exactly as it is in the shop. Triple checked it all, still not working... Link to comment Share on other sites More sharing options...
newelld 0 Posted March 17, 2021 Author Share Posted March 17, 2021 9 minutes ago, A. Muegge said: Hi, you have to use your email with "co.Da" at the end. Thanks - I tried that, still didn't work Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted March 17, 2021 Deputy Sheriffs Share Posted March 17, 2021 When you did the copy/paste for both the email address and the serial/key from your shop page, did you ensure there were no spaces either side of the copy selection? Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted March 17, 2021 Deputy Sheriffs Share Posted March 17, 2021 47 minutes ago, A. Muegge said: Hi, you have to use your email with "co.Da" at the end. I think you meant "co.za" at the end. Link to comment Share on other sites More sharing options...
newelld 0 Posted March 17, 2021 Author Share Posted March 17, 2021 3 hours ago, Herman said: When you did the copy/paste for both the email address and the serial/key from your shop page, did you ensure there were no spaces either side of the copy selection? Yep - copied both exactly as they are, making sure there are no spaces, multiple times. I also typed them both as they are with no spaces, multiple times. I'm at my wits end, I just want to fly the plane! I logged a helpdesk ticket earlier, hopefully will be able to get it sorted soon. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 17, 2021 Aerosoft Share Posted March 17, 2021 Contact us on support@aerosoft.com. To be be honest, the last time we found a code we send out that was wrong was in 2004, but I will personally insert your data to see if it works. Link to comment Share on other sites More sharing options...
newelld 0 Posted March 17, 2021 Author Share Posted March 17, 2021 2 minutes ago, Mathijs Kok said: Contact us on support@aerosoft.com. To be be honest, the last time we found a code we send out that was wrong was in 2004, but I will personally insert your data to see if it works. Thanks - email sent! Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted March 17, 2021 Root Admin Share Posted March 17, 2021 Hi, I have answered your ticket, please note the note to enter the correct email. Link to comment Share on other sites More sharing options...
newelld 0 Posted March 17, 2021 Author Share Posted March 17, 2021 2 minutes ago, A. Muegge said: Hi, I have answered your ticket, please note the note to enter the correct email. Thanks, I just responded to you - it still doesn't work with the address changed to have ".co.Da" at the end (screenshot attached to ticket response). Link to comment Share on other sites More sharing options...
newelld 0 Posted March 18, 2021 Author Share Posted March 18, 2021 Thanks for the help, all sorted! Glad it wasn't me going mad! Link to comment Share on other sites More sharing options...
Svaly 7 Posted March 18, 2021 Share Posted March 18, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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