PhntmV2 8 Posted March 16, 2021 Share Posted March 16, 2021 Hey there, my SIM keeps crashing when trying to load the CRJ. I installed it from ur website, that worked totally fine. I can see the CRJ in my planes list but the SIM wont load it without crashing. Its really frustrating, Im trying since 2 hours now... Help please Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 Which version of MSFS do you use? Steam or Microsoft Store? Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 Steam Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 OK. If you look at the folder C:\Users\[Your_Username]\AppData\Roaming\Microsoft Flight Simulator\Packages\aerosoft-crj, do you see any files starting with the letter "m"? Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 Yes I do. There is a crj-folder in the community folder where all the files are located. The folder u are mentioning, wich is in the packages folder, seems to have nothing really inside besides one empty folder and this m... file u are mentioning. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 OK. I take it that you noticed the message that it can take up to ten minutes to load the CRJ for the first time (reason is internal to MSFS and related to these "m"-files). If so, one of the "m"-files should be a DLL. Can you confirm this? Â Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 I did notice that message, yes. I gave the simulator 10 minutes in the main menu and loaded it then. The sim crashed after 5 seconds in the loadingscreen as it happened before. I dont really know what a DLL is, the file-type says 3D Objekt on this m..file. And there is only one of them in the folder. Please login to display this image. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 Wow. It doesn't even really start the conversion process. OK. This is clearly "before the CRJ". I will talk to the support team to find out what the reason might be. Actually there should be four "m"-files after a successful conversion (8 when both aircraft have been loaded for the first time). Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 Thanks so much Hans, I had a feeling there is something wrong. Maybe just reinstalling would do it? Even though I dont really know how to do that because I can prolly enter the serial number only once. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 The first ideas are: - Anti-virus software is detecting the m-files as a threat. Try with the AV software turned off. - Try to run MSFS as administrator  Link to comment Share on other sites More sharing options...
dantheo 3 Posted March 16, 2021 Share Posted March 16, 2021 I had this exact same behvaviour. Finally realised what was supposed to happen after I started seeing the other files being created in that folder. Â Note it was on about my 7th try, switching between the 700 & 550 that it finally initalised properly. Â Also had a partial conversion where only one file was there, but about 486MB, plane would load but none of the screens were displayed, EFB unresponsive etc. I removed from content manger & reinstalled. Â Also bought via the in-sim marketplace. Link to comment Share on other sites More sharing options...
Moresti 0 Posted March 16, 2021 Share Posted March 16, 2021 I can confirm this is the same issue for me. I encounter the CTD as soon as I select my departure airport and am on the loading screen. I've tried loading into both models of the aircraft. When looking in the folder as mentioned above I see only the one 3d Object folder and the Work folder. Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 interesting... I didnt install it from the marketplace tho, I installed it from the official aerosoft website. So I dont think it has anything to do with that. But I am "happy" that Im bot the only one with that problem. Link to comment Share on other sites More sharing options...
sandpatt 5 Posted March 16, 2021 Share Posted March 16, 2021 I have the exact same issue. My files are not stored in the filepath above, but in C:\Users\XXX\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\packages\aerosoft-crj There I can see multiple files starting with 'm3d', including a dll file.  I'm using the MS store version of MSFS and the CRJ is coming from the ingame store. Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 vor 9 Minuten, Hans Hartmann sagte: The first ideas are: - Anti-virus software is detecting the m-files as a threat. Try with the AV software turned off. - Try to run MSFS as administrator  I dont have any AV software installed. I tried running it as admin but that didnt change anything. Still crashes after 5 secs into loading screen. Link to comment Share on other sites More sharing options...
JamesAnthony 4 Posted March 16, 2021 Share Posted March 16, 2021 I have same issue. Steam version. I have several files starting with "M" Â Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 Can you make a screenshot where the file sizes can be seen? Â Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 Do you think this will be fixed today? Ive been looking forward to this day for a really long time... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 16, 2021 Aerosoft Share Posted March 16, 2021 If we find out why, perhaps.  But it is very hard to debug something you can't reproduce and does not happen with other people. As the simulator is a sandbox the issue has to lie inside the sim.   Link to comment Share on other sites More sharing options...
AceRestricted 0 Posted March 16, 2021 Share Posted March 16, 2021 Hey I keep on crashing after i installed it properly it just crashes whenever i try to load into a crj i tried everything but nothing seems to work Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 16, 2021 Aerosoft Share Posted March 16, 2021 So you have already tried all that is in the FAQ? Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 vor 11 Minuten, Mathijs Kok sagte: If we find out why, perhaps.  But it is very hard to debug something you can't reproduce and does not happen with other people. As the simulator is a sandbox the issue has to lie inside the sim.   Well, as u can see it does happen to other people. But of course I understand it isnt easy for u aswell, so I`ll try to remain patient.. Link to comment Share on other sites More sharing options...
AceRestricted 0 Posted March 16, 2021 Share Posted March 16, 2021 13 minutes ago, Mathijs Kok said: So you have already tried all that is in the FAQ? Yup  Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3694 Posted March 16, 2021 Developer Share Posted March 16, 2021 23 minutes ago, PhntmV2 said: Do you think this will be fixed today? Ive been looking forward to this day for a really long time... I'm sorry, but probably not. If we could reproduce it, it would be a whole different thing, but the time when the crash is happening, is before the CRJ is loaded. That makes it very very difficult for us to track down. I already left my contact at Asobo a message but it's 8:30 PM and he won't see it before tomorrow morning. Â One more thing: Where did you guys buy your CRJs? From the Aerosoft shop or the Microsoft Marketplace? (I'm not trying to blame anyone, I'm trying to find a pattern...) Link to comment Share on other sites More sharing options...
PhntmV2 8 Posted March 16, 2021 Author Share Posted March 16, 2021 I bought mine from ur page. A guy who mentioned having this problem earlier aswell, said he bought it in the ingame store. Link to comment Share on other sites More sharing options...
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