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When can you expect your Honeycomb - Bravo Throttle Quadrant

Marius Ellenbürger
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Posted by Mathijs Kok,

No offense taken.    I am now making a personal comment. I manage the support department. In that capacity people like Marius fall under my responsibility (I share that with sales). And every day I see mails and posts (those are removed of course) that are seriously violent.  A few hours ago a British customer called me (and a support officer) a Nazi because we shipped a product to him and the UK state asked him to pay import taxes and handling fees. Money we do not get a single penny
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Posted by Marius Ellenbürger,

Actually it has been posted here few weeks ago and I had a call with my friends from Honeycomb a week earlier. So don't worry we are fully aware of the "Inventory Update". As soon as we realize that we are also affected, we will let the customers who have ordered from Aerosoft know that further delays are to be expected. Also EVERY distributor in the EU will be contacted by us to make sure that every single customer who has not ordered on aerosoft.com is informed as well.   I me
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Mathijs Kok
Mathijs Kok

I am not sure that you are trying to achieve. We do not want people to cancel the orders, why the heck would we want that? The simple fact is that we do not have the hardware we hoped to have. Same fo

DaveCT2003
DaveCT2003

Before I say another word, let me say that I am a moderator and tech support guy here, which means that I receive some free software from time to time for doing what I love, helping fellow flight simm

FSH1HH
FSH1HH

Of course you deny it. Touch a nerve. 😉 Until a few days ago, a delivery for spring was announced on the homepage. Now it is said in the shop that new information will follow shortly. How does Aer

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marcodalli Newbie

marcodalli

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2 hours ago, Mathijs Kok said:

We have received a container and will report later.

I hope the container includes Honeycomb Alpha as well, it would be nice to receive it soon instead of 2022... :)

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CASW1000 Newbie

CASW1000

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Yes, that would be great if Scan got some, but to be fair, I have no idea how much you can get in a container, but some of us will be disappointed either way and as much as the guys would love to fix us all, it's gonna take a few more containers to clear just the back log I would imagine.  

 

Still, no harm is hoping all the same...

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[WJTK] Gabriel Newbie

[WJTK] Gabriel

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You may wish to check that is both items, I ordered both and am only expecting the Alpha to arrive in this shipment. On your order page it may say "Order sent in part".

 

Hopefully I am wrong, but I don't want you to be disappointed when it gets delivered!

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BelgianTiger_2 Newbie

BelgianTiger_2

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2 minutes ago, [WJTK] Gabriel said:

You may wish to check that is both items, I ordered both and am only expecting the Alpha to arrive in this shipment. On your order page it may say "Order sent in part".

 

Hopefully I am wrong, but I don't want you to be disappointed when it gets delivered!

Just checked and can't seem to find anything about a part shipment...So hopefully both Alpha and bravo are now on their way.

Thanks for theh eads up though!.

 

Brgds,

Steven

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Cp.M Newbie

Cp.M

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All orders are out? Does this mean those who didn't receive an email must wait for another shipment? 

Order number 

1120292647

Thanks 

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Theinvoker Newbie

Theinvoker

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1 hour ago, BelgianTiger_2 said:

Just checked and can't seem to find anything about a part shipment...So hopefully both Alpha and bravo are now on their way.

Thanks for theh eads up though!.

 

Brgds,

Steven

 

Same for me, both sent, which make sense as we both ordered on day one. I assume more Alphas than Bravos were delivered, so if anyone who ordered later may only get part shipment :)

 

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Theinvoker Newbie

Theinvoker

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21 minutes ago, Cp.M said:

All orders are out? Does this mean those who didn't receive an email must wait for another shipment? 

Order number 

1120292647

Thanks 

 

Only the staff can answer that with any certainty but, from the comments, if you ordered after January I think that is likely.

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[WJTK] Gabriel Newbie

[WJTK] Gabriel

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27 minutes ago, Theinvoker said:

 

Same for me, both sent, which make sense as we both ordered on day one. I assume more Alphas than Bravos were delivered, so if anyone who ordered later may only get part shipment :)

 

So, I ordered on the 20th of Jan, and am only getting the Alpha shipped today. So, seems like if you ordered in the first half of Jan you get both, second half you need to wait an extra week or two. If you ordered after January, well, looks like an even longer wait unfortunately.

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Marius Ellenbürger Rookie

Marius Ellenbürger

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What a tough week! Sorry for reporting so late, but here we go. With snow, rain and 0 degrees the container arrived in Paderborn and has been handled in record time.
So far, all orders that were scheduled for this batch are ready to get picked up.
Please understand that for some customers the tracking status does not change within 24 hours. It was simply impossible for DHL and UPS to pick up all the parcels today.
Of course there are some special pickups planned for tomorrow. As you already thought, we could not ship all pre-orders, but we are very happy to be one step further again. Obviously, we also ship devices to distributors and stores.
 

A very positive sign: Next Wednesday we expect that every customer with an order at Aerosoft about an Alpha Flight Controls has received or can expect delivery in the next few days. I am aware that most are waiting for a Bravo Throttle, but the fact that we are so far shows that it is moving on! I look forward to the day when every customer in Europe, whether from Aerosoft or other distributors, is allowed to hold a Bravo Throttle in their hands!

Greetings,
Marius

PS: I'll post some pictures from our warehouse tomorrow!
 

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Guillaume_ Newbie

Guillaume_

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Thank you for the update Marius ! I can see that delivery is in progress for some Bravos ordered directly from you on January 4th. I ordered the exact same day from Amazon (FR) but did not received any update from then yet. Do you think, I'll be part of this batch ?

Thanks :) !

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Marius Ellenbürger Rookie

Marius Ellenbürger

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vor 40 Minuten, Samsagace75 sagte:

Hello, do you plan to sell the airbus throttle pack for the bravo in your website ? Thank you :)

https://www.aerosoft.com/de/hardware/flugsimulation/throttles/3379/honeycomb-throttle-pack-fuer-airbus-a319-a380
 

vor 36 Minuten, Guillaume_ sagte:

I ordered the exact same day from Amazon (FR) but did not received any update from then yet. Do you think, I'll be part of this batch ?

I am really sorry, I am not allowed to speak for Amazon FR. Furthermore we don´t have such information, sorry.

Greetings,
Marius

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Johnsim Newbie

Johnsim

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Good Morning Marius,

 

Just a quick question I received a invoice yesterday for Bravo throttles but my account still shows it as not been processed.

Any news on this.

 

Many thanks

John Silcox

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