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When can you expect your Honeycomb - Bravo Throttle Quadrant

Marius Ellenbürger
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Posted by Mathijs Kok,

No offense taken.    I am now making a personal comment. I manage the support department. In that capacity people like Marius fall under my responsibility (I share that with sales). And every day I see mails and posts (those are removed of course) that are seriously violent.  A few hours ago a British customer called me (and a support officer) a Nazi because we shipped a product to him and the UK state asked him to pay import taxes and handling fees. Money we do not get a single penny
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Posted by Marius Ellenbürger,

Actually it has been posted here few weeks ago and I had a call with my friends from Honeycomb a week earlier. So don't worry we are fully aware of the "Inventory Update". As soon as we realize that we are also affected, we will let the customers who have ordered from Aerosoft know that further delays are to be expected. Also EVERY distributor in the EU will be contacted by us to make sure that every single customer who has not ordered on aerosoft.com is informed as well.   I me
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Paul Fraser Newbie

Paul Fraser

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Well Amazon UK did come good it seems for those that got their orders in very very early last year. 22nd June for me. It seems that anyone who received the email saying 1st of March delivery got lucky and received their Bravo after all.

 

It was delivered to me today from Amazon uk around lunchtime.

 

Screenshot_20210228-173300_Amazon Shopping.jpg

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Mathijs Kok
Mathijs Kok

I am not sure that you are trying to achieve. We do not want people to cancel the orders, why the heck would we want that? The simple fact is that we do not have the hardware we hoped to have. Same fo

DaveCT2003
DaveCT2003

Before I say another word, let me say that I am a moderator and tech support guy here, which means that I receive some free software from time to time for doing what I love, helping fellow flight simm

FSH1HH
FSH1HH

Of course you deny it. Touch a nerve. 😉 Until a few days ago, a delivery for spring was announced on the homepage. Now it is said in the shop that new information will follow shortly. How does Aer

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ErNen Newbie

ErNen

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hello,

 

I read in the first post :

 

 

1. When can you expect your Aerosoft order?

In your customer account you can find your expected delivery date. If something changes, we´ll let you know and update the date inside your account. Please note that the product is available for pre-order since December 2018 and we have to work with high demand. Thereby we proceed of course in accordance with "first in first out". In addition, we of course fulfill our obligation to supply the entire European market, which means that besides Aerosoft customers also wholesalers and stores receive the Bravo Throttle from Aerosoft.

 

But I cannot see in my customer account any expected delivery date , order number 1120291409

 

Regards

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CPTAJO Newbie

CPTAJO

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On 1/19/2021 at 10:30 PM, Gyps said:

Does anyone know when Amazon UK will start shipping the Bravos? I placed an order late September 2020 but all I've received is emails regarding delays.

 

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StevieG1975 Newbie

StevieG1975

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3 hours ago, CPTAJO said:

 

I ordered mine on 19th Aug.  Like you had all the promises and the changing dates. I ended up buying elsewhere and gave up with Amazon.  The promised date of the 28th Feb has passed and gain they've failed.  Pains me to say it but look to buy on ebay or elsewhere if you really want one. Amazon should of never advertised the product in the first place and have upset a lot of loyal customers.  

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CPTAJO Newbie

CPTAJO

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2 hours ago, StevieG1975 said:

I ordered mine on 19th Aug.  Like you had all the promises and the changing dates. I ended up buying elsewhere and gave up with Amazon.  The promised date of the 28th Feb has passed and gain they've failed.  Pains me to say it but look to buy on ebay or elsewhere if you really want one. Amazon should of never advertised the product in the first place and have upset a lot of loyal customers.  

I might order from Aerosoft right now to be honest, at least they have an estimated delivery date. This is a though call to make as some people that ordered via Amazon UK already have their quadrants but to be fair they order way back in June.

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virtuali Newbie

virtuali

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In addition, we of course fulfill our obligation to supply the entire European market, which means that besides Aerosoft customers also wholesalers and stores receive the Bravo Throttle from Aerosoft.

 

Does European market includes Switzerland too ? I've order mine from one of the largest PC hardware distributors in Switzerland ( Digitec ), in August 2020, and it missed the promised delievery date about a dozen times already.

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Cp.M Newbie

Cp.M

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Hello all

 

A question to Marius please, for my order 1120292647 made last month, i know expected delivery is spring but does that mean March or April? I cant figure out because my order still show not processed yet. 

 

Thank you 

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Marius Ellenbürger Newbie

Marius Ellenbürger

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vor 13 Minuten, Cp.M sagte:

 

A question to Marius please, for my order 1120292647 made last month, i know expected delivery is spring but does that mean March or April? I cant figure out because my order still show not processed yet. 

Hi,

I would say April tbh.
You can expect an update soon.

Greetings,
Marius

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Marius Ellenbürger Newbie

Marius Ellenbürger

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vor 15 Stunden , virtuali sagte:

Does European market includes Switzerland too ?

Indeed, Switzerland is also included.
Unfortunately, same here. I am not allowed to speak for another company, because we don´t ship units to Digitec directly.

Greetings,
Marius

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Cp.M Newbie

Cp.M

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2 minutes ago, Marius Ellenbürger said:

Hi,

I would say April tbh.
You can expect an update soon.

Greetings,
Marius

 

Thanks alot for your fast reply. Much appreciated 

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Gyps Newbie

Gyps

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Can i ask an honest question if i cancel Amazon order and re-order with aerosoft when i can i realistically expect to get delivery can someone from aerosoft comment please ?

 

as ive been waiting months just want a proper date ?

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Marius Ellenbürger Newbie

Marius Ellenbürger

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vor 15 Stunden , CPTAJO sagte:

Marius, If an order for the Bravo was placed during March this year when do you think the order will arrive?

@CPTAJO, if you place an order this month, I would expect May 2021 to be honest.
 

vor 11 Stunden , Jose Alonso sagte:

That the order made in March of this year can arrive in April? I understood that? Wow, mine was made in October 2020 ...

@Jose Alonso, no, you cannot expect the shipment in April, if you place the order this month.
 

vor 2 Stunden , Gyps sagte:

Can i ask an honest question if i cancel Amazon order and re-order with aerosoft when i can i realistically expect to get delivery can someone from aerosoft comment please ?

 

as ive been waiting months just want a proper date ?

@Gyps, unfortunately, same here. I can just say you can expect the delivery in May 2021.

Greetings,
Marius

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fzma Newbie

fzma

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Hi Marius ,

I placed an order last week  Order # 1120299915. 

The order has not been processed yet . Is it normal ?

Do you have a rough idea on when I should expect it.

Thanks

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CPTAJO Newbie

CPTAJO

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Marius, Do you ship to  England? If you do I'll place an order right now. Ordered with Amazon UK back In Sep 2020 but received nothing, I'm aware that people have pre-ordered since Spring 2020 but it's still unacceptable. I get told that ''stock is on the way'' but when I ask ''when'' they reply with '' I don't have that information'' A.thumb.PNG.06f8f95c6664a7470f2b9e9dee0db5e8.PNG

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Marius Ellenbürger Newbie

Marius Ellenbürger

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On 13.3.2021 at 02:40, CPTAJO sagte:

Marius, Do you ship to  England? If you do I'll place an order right now. Ordered with Amazon UK back In Sep 2020 but received nothing, I'm aware that people have pre-ordered since Spring 2020 but it's still unacceptable. I get told that ''stock is on the way'' but when I ask ''when'' they reply with '' I don't have that information''

Hi there, we are shipping worldwide. Unfortunately, I cannot tell you when you receive the shipment, if you order right now. Currently I expect May 2021.
 

Greetings,

Marius

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Marius Ellenbürger Newbie

Marius Ellenbürger

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vor 15 Stunden , Jose Alonso sagte:

Marius, I made my order in October 2020, when should it arrive?

ORDER # 026-8582927-9546747

I am sorry, I am not allowed to speak for Amazon UK. Furthermore I have no idea when Amazon expect to ship your order.

 

Greetings,

Marius

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