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Attempted order 3 times, no joy :(


bburkley

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Hi,

 

I've tried placing an order for Svalbard4XPlane and SAM Follow Me with your Black Friday 25% discount. I've attempted now, 3 times across different browsers (Chrome and Safari). Each time after clicking "Complete Payment", I'm taken back to your homepage - no order confirmation or anything in my account under orders.

 

It appears my Amex has been charged three times now for this order, and I have not received any email confirmation, product download links, or license keys.

 

This is really frustrating, would you please assist ASAP?

 

Thanks!

Brandon

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vor 5 Stunden , bburkley sagte:

would you please assist ASAP?

I´ve received your email and will check the case immediately!
As I need private information, I´ll not answer here.

 

vor 2 Stunden , Niner Two sagte:

Same here

Please write us an email to support@aerosoft.com. We´ll sort it out asap as well.

Greetings,

Marius

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5 hours ago, Marius Ellenbürger said:

I´ve received your email and will check the case immediately!
As I need private information, I´ll not answer here.

 

Please write us an email to support@aerosoft.com. We´ll sort it out asap as well.

Greetings,

Marius

 

Thanks, I received your email and replied this morning. Hope to get this sorted ASAP.

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