bburkley 2 Posted November 30, 2020 Share Posted November 30, 2020 Hi, I've tried placing an order for Svalbard4XPlane and SAM Follow Me with your Black Friday 25% discount. I've attempted now, 3 times across different browsers (Chrome and Safari). Each time after clicking "Complete Payment", I'm taken back to your homepage - no order confirmation or anything in my account under orders. It appears my Amex has been charged three times now for this order, and I have not received any email confirmation, product download links, or license keys. This is really frustrating, would you please assist ASAP? Thanks! Brandon Link to comment Share on other sites More sharing options...
Niner Two 0 Posted November 30, 2020 Share Posted November 30, 2020 Same here Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 30, 2020 Aerosoft Share Posted November 30, 2020 let me check. Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted November 30, 2020 Administrator Share Posted November 30, 2020 vor 5 Stunden , bburkley sagte: would you please assist ASAP? I´ve received your email and will check the case immediately! As I need private information, I´ll not answer here. vor 2 Stunden , Niner Two sagte: Same here Please write us an email to support@aerosoft.com. We´ll sort it out asap as well. Greetings, Marius Link to comment Share on other sites More sharing options...
bburkley 2 Posted November 30, 2020 Author Share Posted November 30, 2020 5 hours ago, Marius Ellenbürger said: I´ve received your email and will check the case immediately! As I need private information, I´ll not answer here. Please write us an email to support@aerosoft.com. We´ll sort it out asap as well. Greetings, Marius Thanks, I received your email and replied this morning. Hope to get this sorted ASAP. Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted December 7, 2020 Administrator Share Posted December 7, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.