Sagi 0 Posted November 22, 2020 Share Posted November 22, 2020 I have contacted Aerosoft's customer service via email about 7 days ago about an Issue I have with a product and it seems like support is non-exsitant. Link to comment Share on other sites More sharing options...
Sagi 0 Posted November 22, 2020 Author Share Posted November 22, 2020 I forgot to mention that I contacted Aerosoft's customer service because I wanted to return an item (Airbus quadrant) and had a few questions about it but I'm not getting any answers. Link to comment Share on other sites More sharing options...
Emi 5161 Posted November 22, 2020 Share Posted November 22, 2020 Did you recieve an automatic response which included a ticket number or something similar? If yes, could you post it here please? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted November 22, 2020 Deputy Sheriffs Share Posted November 22, 2020 And didi you check your spamfolder? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 22, 2020 Aerosoft Share Posted November 22, 2020 I checked our support system but simply could not find anything with your email address. Link to comment Share on other sites More sharing options...
Sagi 0 Posted November 22, 2020 Author Share Posted November 22, 2020 Thank you all for your responses! 1) No, I didn't get an automatic response which included a ticket number. 2) I have checked my spam folder and did not get an email there. 3) That is really odd that you haven't gotten an email from me, I don't mind trying to send it again if so. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted November 23, 2020 Deputy Sheriffs Share Posted November 23, 2020 Maybe you should use this page to submit a ticket: https://helpdesk.aerosoft.com/portal/en/newticket Link to comment Share on other sites More sharing options...
Sagi 0 Posted November 23, 2020 Author Share Posted November 23, 2020 Will do, hope my situation will be solved. Thank you! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 23, 2020 Aerosoft Share Posted November 23, 2020 I now seen your ticket and it has been forwarded to the correct department! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 23, 2020 Aerosoft Share Posted November 23, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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