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Upset that we can't deliver your hardware? Please read...


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  • Deputy Sheriffs

I can only second what Mathijs said. I'm currently waiting since 8 weeks for a spare part for our washing maschine.

The general problem is, that when you as a manufacturer produce a piece of hardware that consists of 100 parts, you can be sure that 60% of those parts come from other suppliers from overseas and elsewhere. And if one of those suppliers can not deliver, because its country is in a complete or partial lockdown, your production line does not work. and you simply can not replace a supplier by another one from one day to other.

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Hi Mathijs.

 

I work in a shipment company in Belgium and i agree, its a big party for the moment (since the beginning of the Corona) with the deliveries.

I did received an email that it will be shipped in februari 2021 but luckly i have a honeycomb alpha and a keyboard so i can fly and yes i have the time to wait.

Thanks for the good services in these hard times and good luck with the mails and shipments ;).

 

Greetings 
Lander
 

Oh, and my English is not good also (its more like Chinese-English) ;)

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Same here - I work for IT in large FMCG company in Supply Chain dept.

Yeah. I do not put stickers on boxes but I can confirm we have same situation globally.

 

That's why I can complain about some problems of A320 or CRJ but not on anything related to physical shipments. I totally understand what is going on.

 

&

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  • 3 weeks later...

I am not upset that you can't deliver, I am just upset... is a strong word for a piece of hardware, I am outraged and emotionally.... no, thats too strong too...

 

I just grow more impatient as I see more people receiving their throttles. 

 

Is there any news?

 

I leave in peace! 

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I understand all the above, but as it says against my order ( which was placed 14 months ago ) that you expect delivery in mid December, and seeing it is now the 16th, there has been no updates whatsoever. If you haven’t got them and obviously don’t expect them, please update the website or order views to reflect this. It doesn’t take much to keep your customers informed. 

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17 hours ago, CannonousCrash said:

Steve, email Info@Aerosoft.com for an update, I did and got a reply back this morning stating AS expect delivery on Friday and will despatch the same day.

I did also last sunday - but no answer so far :(

 

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  • Administrator
vor 17 Stunden , steveb25 sagte:

but should be coming from Aerosoft

Last week the delivery date has been changed three times - reason why we have not communicated a date.
Today we finally received the first delivery, so we can start shipping tomorrow.

We expect to ship ALL preorders (where we specified mid December) tomorrow and on Monday.

 

Greetings,

Marius

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Guys, rest assured that Aerosoft will let you know when your delivery has shipped whether you email them or not. I ordered back in October 2019 and haven't sent them an email but today i Got an email from their shipping department to let me know that my box has been shipped complete with tracking number. Tracking tells me it will be delivered to me on the 22 December at lunch time! perfect service from the staff at Aerosoft so many thanks from me to them for their hard work and great service.

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  • Root Admin

If all is well everybody with an open order that is not shipping in the next few days will have received an email.  

 

The simple fact is that we did NOT get all the containers we hoped to get. Blame COVID, BREXIT, whatever, does not matter a lot. It's just not at our warehouse. What is there is shipped in 48 hours max.

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Question if I may...? I pre ordered through Amazon UK in July. Does this mean I am wayyyyyyy down the queue if you are looking after your direct customers first? I can't order from you direct because I can't have deliveries to work and I don't trust it to be there when I hot home if left outside my house. I like the flexibility with Amazon of delivering to a locker.

 

Amazon have provided no comms and this is the first detail I have seen so I appreciate this thread as I was finally able to understand what is going on.

 

I don't expect a definitive answer but are you able to share any plans on where Amazon orders sit in your priority list? Can I expect the pack before Christmas 2021?

 

Best wishes to all of you.

 

Neil

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On 12/17/2020 at 1:49 PM, Marius Ellenbürger said:

Sorry, but we have not received an email from you.

Greetings,

Marius

 

You have it here :)

 

Date format the european way (December 13)

 

gc53lEj.jpg

 

Gérard

 

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  • Administrator
On 18.12.2020 at 19:42, neilh1983 sagte:

Does this mean I am wayyyyyyy down the queue if you are looking after your direct customers first?

This is not true, but it is way faster to ship to customers (aerosoft customers) directly.
We´ll start shipping today to business customers as well.

In the first place we do not ship to Amazon UK directly. Our business partner (also located in the UK) is responsible for Amazon and the retail in the UK.

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2 hours ago, Marius Ellenbürger said:

This is not true, but it is way faster to ship to customers (aerosoft customers) directly.
We´ll start shipping today to business customers as well.

In the first place we do not ship to Amazon UK directly. Our business partner (also located in the UK) is responsible for Amazon and the retail in the UK.

Thank you for the clarification, Marius.

 

Is there a way of asking this partner for an update or are you/Aerosoft the best?

 

Neil

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vor 12 Minuten, neilh1983 sagte:

Is there a way of asking this partner for an update or are you/Aerosoft the best?

You´re welcome, Neil.

I think currently you have to ask Aerosoft, because the Throttle is still with us and not with our business partner.
We have no chance to ship it before Christmas, due to the high demand and Covid19.
Between Christmas and New Year a lot of companies and warehouses are closed, so another delay due to the holidays. And now we are talking about New Year and the upcoming Brexit.
I would really love to give you accurate details about your shipment, but it´s simply not possible. Due to Covid, Christmas holidays and the Brexit, things are unpredictable.

Greetings,

Marius

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6 hours ago, Marius Ellenbürger said:

You´re welcome, Neil.

I think currently you have to ask Aerosoft, because the Throttle is still with us and not with our business partner.
We have no chance to ship it before Christmas, due to the high demand and Covid19.
Between Christmas and New Year a lot of companies and warehouses are closed, so another delay due to the holidays. And now we are talking about New Year and the upcoming Brexit.
I would really love to give you accurate details about your shipment, but it´s simply not possible. Due to Covid, Christmas holidays and the Brexit, things are unpredictable.

Greetings,

Marius

Can't say I'm not disappointed given I ordered this in July but I know that lack of stock is not your fault. I just wish that we had known that some orders would be valued over others. I'm not going to hold my breath.

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  • 2 weeks later...

Hi!

 

I ordered my throttle beginning of May together with a new computer from Komplett.se (the largest retailer of electronics in the Nordic countries). I have been in contact with Komplett.se several times as the delivery date has been postponed I think eight times since May. Now expected delivery is in February 2021. They claim they have more than a few 100 orders waiting since Spring (and Aerosoft is their supplier).

 

Reading the discussions here, I wonder is it better to cancel the order at Komplett.se and order directly from Aerosoft, or better to wait? Buying through Komplett.se was at no discount at all so I thought orders were treated equal, but an answer above in this forum gives the impression costumers buying directly from Aerosoft are always prioritized. And since demand is so high as I understand it, maybe this mean that the retailer orders will have to wait for many more month to come?

 

Thanks for any advice.

 

Happy New Year to everyone in the Aerosoft team and keep up the good work!

 

Best regards

 

Jan Jönsson

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@Marius Ellenbürger @Mathijs Kok

 

Had this today, what are my options please? Are you no longer going to fulfill orders to the UK for 3rd parties at all? Will I ever get this item? How far up the chain do I need to take this? I just want the item!

 

Hello,

We regret to inform you that we have been unable to source the following item:

"Thrustmaster TCA Officer Pack Airbus Edition (Quadrant, T.A.R.G.E.T Software, PC)"
http://www.amazon.co.uk/dp/B086J6KWTZ

Our supplier has informed us that this item is no longer available. This item has now been cancelled from your order

 

 

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