Jump to content

Constant DXGI_Device_Hung in Aerosoft A330


Recommended Posts

So I just CANNOT seem to get the A330 to stablize on my system...  I've run the tool to determine the runtimes (don't know how to decipher it) and I've pasted in below the two errors and the results of the AS Info tool.  If anyone can help, its greatly appreciated.  If this is in the wrong subsection feel free to move it.

 

This DXGI crash happens on load in to airports-I see the flight deck for 10-30 seconds and bang... Done.  My other add-ons work fine.  I've even attempted turning my GPU power limit down further as found elsewhere.

 

Error:

First Load PHOG

Fault bucket 1530150248942785361, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 27.21.14.5167
P3: 0x887A0006
P4: 3
P5: Prepar3D.exe
P6: 5.0.31.35253
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33AA.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33BA.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33B8.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER33C9.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_467eb7a3e435afe4426e3662acb37d2d4436767_00000000_e968cbed-682b-49c3-814a-780471711325

Analysis symbol: 
Rechecking for solution: 0
Report Id: e968cbed-682b-49c3-814a-780471711325
Report Status: 268435456
Hashed bucket: 2c0722594a89f3adc53c2f8b5935d351
Cab Guid: 0

 

Second Error on load @ PHOG

Fault bucket 1530150248942785361, type 5
Event Name: D3DDRED2
Response: Not available
Cab Id: 0

Problem signature:
P1: VEN_10DE
P2: 27.21.14.5167
P3: 0x887A0006
P4: 3
P5: Prepar3D.exe
P6: 5.0.31.35253
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14E3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER14F4.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1501.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1512.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_467eb7a3e435afe4426e3662acb37d2d4436767_00000000_04172051-08cb-4bd3-b67e-9928e4d982a6

Analysis symbol: 
Rechecking for solution: 0
Report Id: 04172051-08cb-4bd3-b67e-9928e4d982a6
Report Status: 268435456
Hashed bucket: 2c0722594a89f3adc53c2f8b5935d351
Cab Guid: 0

 

AS Info Tool Results

Hardware
--------
CPU Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz
GPU NVIDIA GeForce RTX 2080 SUPER (3840 x 2160 x 4294967296 colors)
GPU Driver 451.67
RAM 32GB @ 3200MHz

Microsoft Windows
-----------------
Windows 10 2004 April 2020 Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\Ross
Volatile Environment\USERPROFILE = C:\Users\Ross

Documents Folder:
Environment.GetFolderPath = C:\Users\Ross\Documents
Shell Folders\Personal =    C:\Users\Ross\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.0.31.35253) found at: C:\Lockheed Martin\Prepar3D v5\
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0)
Prepar3D v5 Academic Client - (Version Data: 5.0.31.0)
Prepar3D v5 Content - (Version Data: 5.0.31.0)
Prepar3D v5 Scenery - (Version Data: 5.0.31.0)
 

Link to post
Share on other sites
9 hours ago, Mathijs Kok said:

The error codes point to a driver issue with the GPU.

@Mathijs Kok Thanks-you’re the first person that’s ever given me a clue on the error codes.... 

 

Somewhat good news: 

 

So I had forgotten that I had a new TrueGlass.DLL (which was written to FIX the DXGI issues) from TFDI from Beta testing their 717 in V5....  The A330 DXGI issues I had prior to this notwithstanding, I had backed up the TrueGlass file from August that installed with the A330 originally-I swapped the TrueGlass files out and voila.  Patterns at KBOS in bad weather with no problems at all.  I really hope TFDI gets the TrueGlass/RealLight issues sorted out.  I’ve kind of given up on every plane that has them.  

Link to post
Share on other sites
11 hours ago, Rosko said:

@Mathijs Kok Thanks-you’re the first person that’s ever given me a clue on the error codes.... 

 

Somewhat good news: 

 

So I had forgotten that I had a new TrueGlass.DLL (which was written to FIX the DXGI issues) from TFDI from Beta testing their 717 in V5....  The A330 DXGI issues I had prior to this notwithstanding, I had backed up the TrueGlass file from August that installed with the A330 originally-I swapped the TrueGlass files out and voila.  Patterns at KBOS in bad weather with no problems at all.  I really hope TFDI gets the TrueGlass/RealLight issues sorted out.  I’ve kind of given up on every plane that has them.  

Ok, great. Please, can you post the version number of the dll?

Right click, details.

Link to post
Share on other sites
13 hours ago, masterhawk said:

Ok, great. Please, can you post the version number of the dll?

Right click, details.

I will tomorrow working overnight tonight.  It crashes both your A330 and the QW787... I still have DXGI issues with both birds due to TrueGlass...  Including having black windscreens on the A330 when I disable TG in bad weather.  

Link to post
Share on other sites
On 10/14/2020 at 10:16 AM, masterhawk said:

Ok, great. Please, can you post the version number of the dll?

Right click, details.

Masterhawk, sorry for the delay.   The version number I removed and stopped the DXGI’s in the A330 was

TFDI Trueglass.dll version 1.2.0.0 @ 229kb size 

dated 9/28/2020 downloaded from their beta testing discord. 
 

The version that I put back into gauges that came with the Aerosoft A330  is the same version-

1.2.0.0 BUT the date was 8/19/2020 and the file size is 228kb 

 

As you can see in the image-the one installed by the A330 is on the right and the one I used for the 717 is on the left.   I really hope TFDI is able to sort this out.   Trueglass (and potentially real light) is what’s keeping me from flying the A330, 787 and buying another aircraft I really want to  learn.  

image.jpg

Link to post
Share on other sites
11 hours ago, masterhawk said:

I‘m also running the 1.2.0.0 without problems.

In your case it might be special combination of driver/gpu.

These are still slightly different versions-one was a beta.   Like I said-when I went back to the 228kb file-no problems that I could discern.  
 

Do you have any suggestions on what I can do to fix the combination of driver/GPU?  Again, this ONLY affects aircraft with TFDI Trueglass. 

Link to post
Share on other sites
On 10/18/2020 at 7:54 PM, Rosko said:

These are still slightly different versions-one was a beta.   Like I said-when I went back to the 228kb file-no problems that I could discern.  
 

Do you have any suggestions on what I can do to fix the combination of driver/GPU?  Again, this ONLY affects aircraft with TFDI Trueglass. 

We are in contact with TFDi. Hopefully they can fix it.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...