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ASupdater.exe refuses to stay open


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Hello Aerosoft,

 

Hoping you can help me here with a issue with the Aerosoft Updater. I've recently, reset my pc to keep all its documents and such, to install P3D v5. It worked great, along with the usual hiccups you encounter. After installing the CRJ and A333, I came to find out the updater just opens briefly and then shuts down. 

 

I've checked and updated my Windows with latest updates.

Tried of running it thru different modes

Event Viewer points at Kernelbase.dll

 

It keeps opening and a few seconds later before anything loads up it crashes to desktop.

 

[ERROR]

 

Faulting application name: ASUpdater.exe, version: 1.6.0.0, time stamp: 0x5f3b902c
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1049, time stamp: 0xc4675baa
Exception code: 0xc000041d
Fault offset: 0x001144c2
Faulting process ID: 0x2524
Faulting application start time: 0x01d698f68c15623b
Faulting application path: C:\Users\miche\Documents\Aerosoft\ASUpdater\ASUpdater.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 0fa15deb-fe09-4215-901e-f3b322e49bff
Faulting package full name: 
Faulting package-relative application ID: 

 

[INFORMATION]

 

Fault bucket 1796315679927729122, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ASUpdater.exe
P2: 1.6.0.0
P3: 5f3b902c
P4: mscorlib
P5: 4.8.4250.0
P6: 5f2a0563
P7: 192e
P8: 26
P9: System.ArgumentException
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB016.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB18E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB19E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB1BC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB1DC.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ASUpdater.exe_d918c669447c6a726e3a825a40689d7dec7dab_be89ea7c_91c3c588-3e24-4893-b7a3-45de1aa04623

Analysis symbol: 
Rechecking for solution: 0
Report Id: d055940c-a245-41a2-8ea4-8cb9e061bece
Report Status: 268435456
Hashed bucket: 0c8c01015674d9b518edcb97f68e7be2
Cab Guid: 0

 

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On 2/5/2021 at 8:00 AM, mopperle said:

Dont see anything special. Please run the attached tool and post he out put here.

ASVersionInfo_1102.zip 14.72 kB · 2 downloads

Invalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\'
System.ArgumentException: Illegal characters in path.
   at System.IO.Path.CheckInvalidPathChars(String path, Boolean checkAdditional)
   at System.IO.Path.Combine(String path1, String path2)
   at ASVersionInfo.SimUtils.GetFSPaths()Hardware
--------
CPU Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz
GPU NVIDIA GeForce RTX 2060 (1920 x 1080 x 4294967296 colors)
GPU Driver 461.40
RAM 16GB @ 1867MHz

Microsoft Windows
-----------------
Windows 10 Post October 2020 (20H2) Update / Version 10.0.18363 / 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\miche
Volatile Environment\USERPROFILE = C:\Users\miche

Documents Folder:
Environment.GetFolderPath = C:\Users\miche\Documents
Shell Folders\Personal =    C:\Users\miche\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator (2020)
---------------------------------
No Microsoft Flight Simulator (2020) found!

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Prepar3D v5 Academic Client - (Version Data: 5.1.12.0)
Prepar3D v5 Content - (Version Data: 5.0.31.0)
Prepar3D v5 Scenery - (Version Data: 5.0.31.0)
 

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  • Deputy Sheriffs
5 minutes ago, Michel Montreuil said:

Invalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\'
System.ArgumentException: Illegal characters in path.
   at System.IO.Path.CheckInvalidPathChars(String path, Boolean checkAdditional)
   at System.IO.Path.Combine(String path1, String path2)
   at ASVersionInfo.SimUtils.GetFSPaths()Hardware
--------
CPU Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz
GPU NVIDIA GeForce RTX 2060 (1920 x 1080 x 4294967296 colors)
GPU Driver 461.40
RAM 16GB @ 1867MHz

Microsoft Windows
-----------------
Windows 10 Post October 2020 (20H2) Update / Version 10.0.18363 / 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\miche
Volatile Environment\USERPROFILE = C:\Users\miche

Documents Folder:
Environment.GetFolderPath = C:\Users\miche\Documents
Shell Folders\Personal =    C:\Users\miche\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator (2020)
---------------------------------
No Microsoft Flight Simulator (2020) found!

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Prepar3D v5 Academic Client - (Version Data: 5.1.12.0)
Prepar3D v5 Content - (Version Data: 5.0.31.0)
Prepar3D v5 Scenery - (Version Data: 5.0.31.0)
 

What is your install path?

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  • Deputy Sheriffs

Your Windows registry might be broken. ASVersionInfo Tool could not locate your P3D installation due to this:
 

49 minutes ago, Michel Montreuil said:

nvalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\'

As it simply looks at the registry, ther migh be wronf entries, either in any of these 2 registry keys:
- HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v4

- HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v4

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On 2/11/2021 at 6:40 AM, mopperle said:

Your Windows registry might be broken. ASVersionInfo Tool could not locate your P3D installation due to this:
 

As it simply looks at the registry, ther migh be wronf entries, either in any of these 2 registry keys:
- HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v4

- HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v4

My registry is fine, it's the Aerosoft Software that is the issue here. I switched from V4 to V5 in September and the updater hasn't worked since.

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  • Deputy Sheriffs
2 minutes ago, Michel Montreuil said:

C:\Program Files\Lockheed Martin\Prepar3D v5\

That path is also there?

 -HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v5

- HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v5

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  • Deputy Sheriffs

Please show us a screenshot of the both registry entries:

 -HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v5

- HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v5

Should look similar to this:
grafik.png

  • Upvote 1
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5 minutes ago, Michel Montreuil said:

aerosoftupdaterissue.jpg

ASUpdater_App_Log.txt shows up with my V5 no issues. but the software itself refuses.

 

New Log started: Friday, February 12, 2021
Retrieving Resource Dictionary
Culture: en-US
Selected source: ..\Resources\StringResources.xaml
Dictionary merged
Loading URIs
LoadURIs: Create path
LoadURIs: Reading server URIs
LoadURIs: Server EU done
LoadURIs: Server World done
URIs loaded
Loading configurations
Configurations loaded
Only regular updates are available for installation


Before CheckUpdaterUpdates()
Update found. Exiting ASUpdater
After CheckUpdaterUpdates()
Before GetFSPaths()
Before GetFSPaths()
Before trimming FSX path
Before trimming FSX-SE path
Before trimming P3Dv3 path
Before trimming P3Dv4 path
Before trimming P3Dv5 path
After trimming paths
Before retrieving P3Dv5 version
P3Dv5 version retrieved
After retrieving P3Dv5 version
Before retrieving P3Dv4 version

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