Michel Montreuil Posted October 2, 2020 Share Posted October 2, 2020 Hello Aerosoft, Hoping you can help me here with a issue with the Aerosoft Updater. I've recently, reset my pc to keep all its documents and such, to install P3D v5. It worked great, along with the usual hiccups you encounter. After installing the CRJ and A333, I came to find out the updater just opens briefly and then shuts down. I've checked and updated my Windows with latest updates. Tried of running it thru different modes Event Viewer points at Kernelbase.dll It keeps opening and a few seconds later before anything loads up it crashes to desktop. [ERROR] Faulting application name: ASUpdater.exe, version: 1.6.0.0, time stamp: 0x5f3b902c Faulting module name: KERNELBASE.dll, version: 10.0.18362.1049, time stamp: 0xc4675baa Exception code: 0xc000041d Fault offset: 0x001144c2 Faulting process ID: 0x2524 Faulting application start time: 0x01d698f68c15623b Faulting application path: C:\Users\miche\Documents\Aerosoft\ASUpdater\ASUpdater.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 0fa15deb-fe09-4215-901e-f3b322e49bff Faulting package full name: Faulting package-relative application ID: [INFORMATION] Fault bucket 1796315679927729122, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: ASUpdater.exe P2: 1.6.0.0 P3: 5f3b902c P4: mscorlib P5: 4.8.4250.0 P6: 5f2a0563 P7: 192e P8: 26 P9: System.ArgumentException P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB016.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB18E.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB19E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB1BC.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB1DC.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ASUpdater.exe_d918c669447c6a726e3a825a40689d7dec7dab_be89ea7c_91c3c588-3e24-4893-b7a3-45de1aa04623 Analysis symbol: Rechecking for solution: 0 Report Id: d055940c-a245-41a2-8ea4-8cb9e061bece Report Status: 268435456 Hashed bucket: 0c8c01015674d9b518edcb97f68e7be2 Cab Guid: 0 Link to comment Share on other sites More sharing options...
haseen Posted November 14, 2020 Share Posted November 14, 2020 I am having the same problem after installing A333 for P3D v5, ASUpdater closes after few seconds. But I don't know how to dig out those tech info. Please help me. Regards, Haseen Ahmad. Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted November 18, 2020 Root Admin Share Posted November 18, 2020 Best to report this in the forum section about the updater. Link to comment Share on other sites More sharing options...
Michel Montreuil Posted November 20, 2020 Author Share Posted November 20, 2020 Isn't this it? I can't find any other appropriate place to post this, still encountering this issue. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle Posted November 20, 2020 Deputy Sheriffs Share Posted November 20, 2020 I move this topic to the correct forum Link to comment Share on other sites More sharing options...
Developer Hans Hartmann Posted November 20, 2020 Developer Share Posted November 20, 2020 Please upload your ASUpdater_App_Log.txt file here. It can be found in C:\Users\<your_username>\Documents\Aerosoft\ASUpdater\Logs Link to comment Share on other sites More sharing options...
haseen Posted January 9 Share Posted January 9 Dear Hans: I use P3D v5.1. After a month or some more, ASUpdater again fails to remain open. Kindly help. Please find the ASUpdater Log file attached. Regards, Haseen Ahmad. ASUpdater_App_Log.txt Link to comment Share on other sites More sharing options...
haseen Posted January 13 Share Posted January 13 Did anyone see my post please? Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 5 Author Share Posted February 5 I still live with this issue!!! no one has offered any help! 1 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 5 Author Share Posted February 5 On 11/20/2020 at 7:30 AM, Hans Hartmann said: Please upload your ASUpdater_App_Log.txt file here. It can be found in C:\Users\<your_username>\Documents\Aerosoft\ASUpdater\Logs ASUpdater_App_Log.txt Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle Posted February 5 Deputy Sheriffs Share Posted February 5 Dont see anything special. Please run the attached tool and post he out put here. ASVersionInfo_1102.zip Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 11 Author Share Posted February 11 On 2/5/2021 at 8:00 AM, mopperle said: Dont see anything special. Please run the attached tool and post he out put here. ASVersionInfo_1102.zip 14.72 kB · 2 downloads Invalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\' System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path, Boolean checkAdditional) at System.IO.Path.Combine(String path1, String path2) at ASVersionInfo.SimUtils.GetFSPaths()Hardware -------- CPU Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz GPU NVIDIA GeForce RTX 2060 (1920 x 1080 x 4294967296 colors) GPU Driver 461.40 RAM 16GB @ 1867MHz Microsoft Windows ----------------- Windows 10 Post October 2020 (20H2) Update / Version 10.0.18363 / 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\miche Volatile Environment\USERPROFILE = C:\Users\miche Documents Folder: Environment.GetFolderPath = C:\Users\miche\Documents Shell Folders\Personal = C:\Users\miche\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- No Microsoft Flight Simulator (2020) found! Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x not installed Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Prepar3D v5 Academic Client - (Version Data: 5.1.12.0) Prepar3D v5 Content - (Version Data: 5.0.31.0) Prepar3D v5 Scenery - (Version Data: 5.0.31.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk Posted February 11 Deputy Sheriffs Share Posted February 11 5 minutes ago, Michel Montreuil said: Invalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\' System.ArgumentException: Illegal characters in path. at System.IO.Path.CheckInvalidPathChars(String path, Boolean checkAdditional) at System.IO.Path.Combine(String path1, String path2) at ASVersionInfo.SimUtils.GetFSPaths()Hardware -------- CPU Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz GPU NVIDIA GeForce RTX 2060 (1920 x 1080 x 4294967296 colors) GPU Driver 461.40 RAM 16GB @ 1867MHz Microsoft Windows ----------------- Windows 10 Post October 2020 (20H2) Update / Version 10.0.18363 / 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\miche Volatile Environment\USERPROFILE = C:\Users\miche Documents Folder: Environment.GetFolderPath = C:\Users\miche\Documents Shell Folders\Personal = C:\Users\miche\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- No Microsoft Flight Simulator (2020) found! Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x not installed Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Prepar3D v5 Academic Client - (Version Data: 5.1.12.0) Prepar3D v5 Content - (Version Data: 5.0.31.0) Prepar3D v5 Scenery - (Version Data: 5.0.31.0) What is your install path? Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk Posted February 11 Deputy Sheriffs Share Posted February 11 @Michel Montreuil, @haseen which version of of ASupdater are you running? After start, at top right visible. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle Posted February 11 Deputy Sheriffs Share Posted February 11 Your Windows registry might be broken. ASVersionInfo Tool could not locate your P3D installation due to this: 49 minutes ago, Michel Montreuil said: nvalid Path (P3Dv54): '(KøLCÜIøT$ôÿÿÿSegoe UIôÿÿÿSegoe UIØMCDØMCpNø¸ìAxþ´QC<îA°þ`îAgîA´QCLCxþPÓBãB°þâ`B(EC|þØM\' As it simply looks at the registry, ther migh be wronf entries, either in any of these 2 registry keys: - HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v4 - HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v4 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 I'm looking into it now, please note I use V5 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 On 2/11/2021 at 6:40 AM, mopperle said: Your Windows registry might be broken. ASVersionInfo Tool could not locate your P3D installation due to this: As it simply looks at the registry, ther migh be wronf entries, either in any of these 2 registry keys: - HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v4 - HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v4 My registry is fine, it's the Aerosoft Software that is the issue here. I switched from V4 to V5 in September and the updater hasn't worked since. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk Posted February 12 Deputy Sheriffs Share Posted February 12 Any special characters in the path? Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 C:\Program Files\Lockheed Martin\Prepar3D v5\ Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 1 minute ago, masterhawk said: Any special characters in the path? There's nothing wrong with the Sim itself, this has to be an issue related to the ASupdater.exe not finding my path, however I can't find anywhere to modify this manually. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk Posted February 12 Deputy Sheriffs Share Posted February 12 2 minutes ago, Michel Montreuil said: C:\Program Files\Lockheed Martin\Prepar3D v5\ That path is also there? -HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v5 - HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v5 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 2 minutes ago, masterhawk said: That path is also there? -HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v5 - HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v5 Not with the double hash marks no... Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle Posted February 12 Deputy Sheriffs Share Posted February 12 Please show us a screenshot of the both registry entries: -HKEY_CURRENT_USER\Software\\Lockheed Martin\\Prepar3d v5 - HKEY_LOCAL_MACHINE\Software\\Lockheed Martin\\Prepar3d v5 Should look similar to this: 1 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 Link to comment Share on other sites More sharing options...
Michel Montreuil Posted February 12 Author Share Posted February 12 5 minutes ago, Michel Montreuil said: ASUpdater_App_Log.txt shows up with my V5 no issues. but the software itself refuses. New Log started: Friday, February 12, 2021 Retrieving Resource Dictionary Culture: en-US Selected source: ..\Resources\StringResources.xaml Dictionary merged Loading URIs LoadURIs: Create path LoadURIs: Reading server URIs LoadURIs: Server EU done LoadURIs: Server World done URIs loaded Loading configurations Configurations loaded Only regular updates are available for installation Before CheckUpdaterUpdates() Update found. Exiting ASUpdater After CheckUpdaterUpdates() Before GetFSPaths() Before GetFSPaths() Before trimming FSX path Before trimming FSX-SE path Before trimming P3Dv3 path Before trimming P3Dv4 path Before trimming P3Dv5 path After trimming paths Before retrieving P3Dv5 version P3Dv5 version retrieved After retrieving P3Dv5 version Before retrieving P3Dv4 version Link to comment Share on other sites More sharing options...
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