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it took me a lot of effort to choose MSFS while I was going to be supported (I was told) by Aerosoft.  So now, after buying it from Microsoft, I am told that I don't get full (or any?) support from you because I bought from Microsoft, not Aerosoft.

 

So do I get any support from Aerosoft, since I was told I would?

 

 

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Hi Gary,

please understand that this is not about who you bought MSFS from but about the fact that there are issues which we simply cannot help you with, as they are completely in Microsofts area of responsibility, like issues with their store app.

 

So, like Otto advised you in your other thread, you have to take this problem directly to MS.

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Gary,

of course you can ask anything in here and we are happy to assist, if we can, but a lot of the current issues are simply not in our hands to solve. Basically anything clearly related to the MS Store as well as errors which are directly providing you with an MS Error code are better suited to directly go to the MS support.

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