Mr Spock 1 Posted September 7, 2020 Share Posted September 7, 2020 Hi, I just purchased the 330 over the week end, download ok but when I select the a/c from the flight sim it loads, and as soon as the cockpit appears, the sim shuts down. I have had a look around but I have not seen anything in the forum. So I am asking for some help on this one please. Shorty Link to comment Share on other sites More sharing options...
Mr Spock 1 Posted September 7, 2020 Author Share Posted September 7, 2020 I just tried to load my A320 and the same thing happened. Shorty Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 7, 2020 Deputy Sheriffs Share Posted September 7, 2020 On which hotfix level are you on P3D? Please check the Windows Eventviewer for an entry at the time of the crash. Link to comment Share on other sites More sharing options...
Mr Spock 1 Posted September 7, 2020 Author Share Posted September 7, 2020 Hi I have 4.5.13 and the event is: Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93 Faulting module name: KERNELBASE.dll, version: 10.0.18362.997, time stamp: 0x91b9349a Exception code: 0xc06d007e Fault offset: 0x000000000003a719 Faulting process id: 0x12bc Faulting application start time: 0x01d684ce27b27bfa Faulting application path: D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 5e6fb9b4-1fd7-4daf-8613-c12150ffd3c1 Faulting package full name: Faulting package-relative application ID: Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c06d007e, exception address 00007FFD1EEAA719 Shorty Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 7, 2020 Deputy Sheriffs Share Posted September 7, 2020 please run the attached tool and post the output here. ASVersionInfo_1100.zip Link to comment Share on other sites More sharing options...
Mr Spock 1 Posted September 8, 2020 Author Share Posted September 8, 2020 Invalid Path (P3Dv3): 'C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Hardware -------- CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz GPU NVIDIA GeForce GTX 970 (1920 x 1080 x 4294967296 colors) GPU Driver 432.00 RAM 32GB @ 2133MHz Microsoft Windows ----------------- Windows 10 Post April 2020 (2004) Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\Shorty Volatile Environment\USERPROFILE = C:\Users\Shorty Documents Folder: Environment.GetFolderPath = F:\ Shell Folders\Personal = F:\ Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- No Microsoft Flight Simulator (2020) found! Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x not installed Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.11.0) Prepar3D v4 Scenery - (Version Data: 4.5.11.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted September 8, 2020 Deputy Sheriffs Share Posted September 8, 2020 Sorry to say that, but your system seems to be completely messed up. P3Dv4 can not be found, your document path folder looks very strange. I suggest to make a fresh install of P3D and maybe also of Windows. Link to comment Share on other sites More sharing options...
Mr Spock 1 Posted September 8, 2020 Author Share Posted September 8, 2020 Thanks for having a look. Cheers Shorty Link to comment Share on other sites More sharing options...
magna91 7 Posted October 8, 2020 Share Posted October 8, 2020 Hi, I had the same problem tonight: A320 on both P3dv4.5 and P3Dv5, as soon as the loading of the scenario finishes, the siumualtore crashes: Hardware -------- CPU AMD Ryzen 5 2600X Six-Core Processor GPU Radeon RX 580 Series (1920 x 1080 x 4294967296 colori) GPU Driver 27.20.12031.1000 GPU spacedesk Graphics Adapter () GPU Driver 1.1.221.87 RAM 16GB @ 3000MHz Microsoft Windows ----------------- Windows 10 2004 April 2020 Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\magna Volatile Environment\USERPROFILE = C:\Users\magna Documents Folder: Environment.GetFolderPath = C:\Users\magna\Documents Shell Folders\Personal = C:\Users\magna\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- No Microsoft Flight Simulator (2020) found! Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.0.31.35253) found at: H:\P3dV5\ Prepar3D v4.x (4.5.14.34698) found at: C:\P3D\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • E:\Xplane11/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.19041.320 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Prepar3D v4 Academic Client - (Version Data: 4.5.14.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D V4 Plugin - (Version Data: 8.0.150.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v5 Academic Client - (Version Data: 5.0.31.0) Prepar3D v5 Content - (Version Data: 5.0.24.0) Prepar3D v5 Scenery - (Version Data: 5.0.24.0) what should I do? Thanks you so much Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted October 8, 2020 Deputy Sheriffs Share Posted October 8, 2020 1 hour ago, magna91 said: Hi, I had the same problem tonight: A320 on both P3dv4.5 and P3Dv5, as soon as the loading of the scenario finishes, the siumualtore crashes: Hardware -------- CPU AMD Ryzen 5 2600X Six-Core Processor GPU Radeon RX 580 Series (1920 x 1080 x 4294967296 colori) GPU Driver 27.20.12031.1000 GPU spacedesk Graphics Adapter () GPU Driver 1.1.221.87 RAM 16GB @ 3000MHz Microsoft Windows ----------------- Windows 10 2004 April 2020 Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\magna Volatile Environment\USERPROFILE = C:\Users\magna Documents Folder: Environment.GetFolderPath = C:\Users\magna\Documents Shell Folders\Personal = C:\Users\magna\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- No Microsoft Flight Simulator (2020) found! Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.0.31.35253) found at: H:\P3dV5\ Prepar3D v4.x (4.5.14.34698) found at: C:\P3D\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • E:\Xplane11/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.19041.320 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Prepar3D v4 Academic Client - (Version Data: 4.5.14.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D V4 Plugin - (Version Data: 8.0.150.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v5 Academic Client - (Version Data: 5.0.31.0) Prepar3D v5 Content - (Version Data: 5.0.24.0) Prepar3D v5 Scenery - (Version Data: 5.0.24.0) what should I do? Thanks you so much Do you have any report in the event viewer? Have you tried with very low settings and AI Traffic off? Link to comment Share on other sites More sharing options...
magna91 7 Posted October 8, 2020 Share Posted October 8, 2020 In the event viewer the error are this: (sorry for the italian) Error 1 Applicazione: Prepar3D.exe Versione framework: v4.0.30319 Descrizione: il processo è stato terminato a causa di un'eccezione non gestita. Informazioni sull'eccezione: System.AccessViolationException in <Module>.UIInterface.UnmanagedMapViewer.{dtor}(UIInterface.UnmanagedMapViewer*) in UIInterface.MapViewer.!MapViewer() in UIInterface.MapViewer.Dispose(Boolean) Event data: Prepar3D.exe 4.5.14.34698 5e94b5c2 facilities.dll 4.5.14.34698 5e94b526 c0000005 000000000001d772 42d0 01d69da24d9d3255 C:\P3D\Prepar3D.exe C:\P3D\facilities.dll 7fe44aa8-6689-4027-8d5f-170c42b5ea6c Error 2 Nome dell'applicazione che ha generato l'errore: Prepar3D.exe, versione: 4.5.14.34698, timestamp: 0x5e94b5c2 Nome del modulo che ha generato l'errore: facilities.dll, versione: 4.5.14.34698, timestamp: 0x5e94b526 Codice eccezione: 0xc0000005 Offset errore 0x000000000001d772 ID processo che ha generato l'errore: 0x42d0 Ora di avvio dell'applicazione che ha generato l'errore: 0x01d69da24d9d3255 Percorso dell'applicazione che ha generato l'errore: C:\P3D\Prepar3D.exe Percorso del modulo che ha generato l'errore: C:\P3D\facilities.dll ID segnalazione: 7fe44aa8-6689-4027-8d5f-170c42b5ea6c Nome completo pacchetto che ha generato l'errore: ID applicazione relativo al pacchetto che ha generato l'errore: Event Data: Applicazione: Prepar3D.exe Versione framework: v4.0.30319 Descrizione: il processo è stato terminato a causa di un'eccezione non gestita. Informazioni sull'eccezione: System.AccessViolationException in <Module>.UIInterface.UnmanagedMapViewer.{dtor}(UIInterface.UnmanagedMapViewer*) in UIInterface.MapViewer.!MapViewer() in UIInterface.MapViewer.Dispose(Boolean) Link to comment Share on other sites More sharing options...
magna91 7 Posted October 8, 2020 Share Posted October 8, 2020 And this is teh error for the P3dV5: Nome dell'applicazione che ha generato l'errore: Prepar3D.exe, versione: 5.0.31.35253, timestamp: 0x5eebf566 Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.19041.488, timestamp: 0x5b4a3325 Codice eccezione: 0xc0020001 Offset errore 0x0000000000023e49 ID processo che ha generato l'errore: 0x6ac Ora di avvio dell'applicazione che ha generato l'errore: 0x01d69da0d901fe1c Percorso dell'applicazione che ha generato l'errore: H:\P3dV5\Prepar3D.exe Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll ID segnalazione: 228fc568-082b-4e2c-9535-16f948adb91e Nome completo pacchetto che ha generato l'errore: ID applicazione relativo al pacchetto che ha generato l'errore: Event Data: Prepar3D.exe 5.0.31.35253 5eebf566 KERNELBASE.dll 10.0.19041.488 5b4a3325 c0020001 0000000000023e49 6ac 01d69da0d901fe1c H:\P3dV5\Prepar3D.exe C:\WINDOWS\System32\KERNELBASE.dll 228fc568-082b-4e2c-9535-16f948adb91e Link to comment Share on other sites More sharing options...
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