KIKE92 0 Posted August 30, 2020 Share Posted August 30, 2020 I bought the boxed version and I installed it according to the instructions, once it was installed I redeemed the code in the Store and it proceeded to download 19gb of files which I assume was the premium content, but when I entered the Sim it says I have it installed but neither the premium aircraft or the airports show up Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 30, 2020 Aerosoft Share Posted August 30, 2020 We have a few more customers like that. Please contact us on support@aerosoft.com. Link to comment Share on other sites More sharing options...
PaulBaeumer 7 Posted September 7, 2020 Share Posted September 7, 2020 In the game go to to profile -> content manager and make sure that all packages are downloaded. I had a similar issue where I had only 2 planes available and found that I had to download / update quite a few packages in content manager. Link to comment Share on other sites More sharing options...
CaptBrodi 0 Posted September 8, 2020 Share Posted September 8, 2020 @Mathijs Kok, Hi, first of all I would like to inform you that my installation is finally running. The error was that too many devices were connected to one socket via a multiple socket. Sorry Microsoft and sorry Aerosoft, I shouldn't have blamed you. While I am happy that I can fly at last, I am also sad that my premium content is gone. When I first tried my installation (at the time when it crashed every 10 min) the premium content was definitely on board. Now it's gone. I suspect it happend when I have downloaded and installed the patch a few days ago. Any ideas what to do? Best regards Jürgen Link to comment Share on other sites More sharing options...
Flieger1974 8 Posted September 8, 2020 Share Posted September 8, 2020 vor 22 Minuten, CaptBrodi sagte: While I am happy that I can fly at last, I am also sad that my premium content is gone. When I first tried my installation (at the time when it crashed every 10 min) the premium content was definitely on board. Now it's gone. I suspect it happend when I have downloaded and installed the patch a few days ago. Any ideas what to do? Like Paul said, normally you can download the missing aircraft and airports in the content manager. Had the same issue. Link to comment Share on other sites More sharing options...
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