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Airbus configurator and load generator access denied error part 2


james143611

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Well another windows update and the configurator and load manager is broken again, this time .NET Framework repair tool won't fix it.

 

I can't fathom out how to uninstall .NET framework to reinstall it on Windows 10, can someone help me please? All the google results tell me it's in uninstall a program and uninstall the Microsoft .NET ones, except there isn't any. I can't install .NET as it tells me I already have 4.8.

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Just now, mopperle said:

Do not see any issue. About which Windows Update are you talking?

 

Not sure whatever the latest one is, I shut down the PC the night before last and it installed Updates

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  • Deputy Sheriffs

Yon can check this: click on Start and type "update" and you should see something like "update history". Not sure how it looks in the english version of WIndows

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58 minutes ago, mopperle said:

Yon can check this: click on Start and type "update" and you should see something like "update history". Not sure how it looks in the english version of WIndows

 

It says:

 

August 11, 2020-KB4569751 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909

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35 minutes ago, james143611 said:

 

It says:

 

August 11, 2020-KB4569751 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909

 

When you have problems like these it's often not the version, but that the installation/update got munched.  That's why I say if you are not really familiar with all this, just give Microsoft a call and seek their help.  You'll be much better off in the long run.

 

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On 8/14/2020 at 8:02 AM, mopperle said:

I have the same update installed without any problem. Please show us the exact error you get.

Also please run the attached tool and post the output here.

 

ASVersionInfo.zip 13.11 kB · 1 download

 

 

This is what I get when I log into the Navigraph on the Configurator, and get this when trying to generate a loadsheet as well:

 

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.UnauthorizedAccessException: Access to the path 'C:\Users\James\Documents\Aerosoft\General\A3XX EFB\A330\assets\charts\sub_details.txt' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
   at System.IO.File.WriteAllText(String path, String contents)
   at Aerosoft.Configurator.Form1.SaveSubDetails(chartSubDetails subDetails)
   at Aerosoft.Configurator.Navigraph.<Login>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Aerosoft.Configurator.Form1.<btnNavigraphLogin_Click>d__82.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.<ThrowAsync>b__6_0(Object state)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
Aerosoft.A3XX.Configurator
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Web.Extensions
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4210.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Extensions/v4.0_4.0.0.0__31bf3856ad364e35/System.Web.Extensions.dll
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4190.0 built by: NET48REL1LAST_B
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.Net.Http
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Net.Http/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Net.Http.dll
----------------------------------------
System.Web
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4210.0 built by: NET48REL1LAST_B
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
IdentityModel
    Assembly Version: 4.1.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Newtonsoft.Json
    Assembly Version: 11.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
IdentityModel.OidcClient
    Assembly Version: 3.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Logging
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
netstandard
    Assembly Version: 2.0.0.0
    Win32 Version: 4.8.3752.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/netstandard/v4.0_2.0.0.0__cc7b13ffcd2ddd51/netstandard.dll
----------------------------------------
Microsoft.Extensions.Logging.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Options
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Numerics
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0 built by: NET48REL1
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Numerics/v4.0_4.0.0.0__b77a5c561934e089/System.Numerics.dll
----------------------------------------
System.Runtime.Serialization
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
System.Data
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/System.Data/v4.0_4.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Text.Encodings.Web
    Assembly Version: 4.0.3.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Hosting
    Assembly Version: 2.2.7.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Hosting.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Configuration.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.DependencyInjection.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Server.Kestrel
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Http.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Hosting.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.FileProviders.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Configuration
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Configuration.EnvironmentVariables
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Primitives
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Http.Features
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Diagnostics.DiagnosticSource
    Assembly Version: 4.0.3.1
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.DependencyInjection
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.Configuration.FileExtensions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Http
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.ObjectPool
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Extensions.FileProviders.Physical
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Server.Kestrel.Transport.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Server.Kestrel.Transport.Sockets
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Server.Kestrel.Core
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Hosting.Server.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
    Assembly Version: 0.0.0.0
    Win32 Version: 4.8.4200.0 built by: NET48REL1LAST_C
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_32/mscorlib/v4.0_4.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
System.Runtime.InteropServices.RuntimeInformation
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.InteropServices.RuntimeInformation/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Runtime.InteropServices.RuntimeInformation.dll
----------------------------------------
System.Memory
    Assembly Version: 4.0.1.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.IO.Pipelines
    Assembly Version: 4.0.0.1
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.Connections.Abstractions
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.Net.Http.Headers
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Runtime.CompilerServices.Unsafe
    Assembly Version: 4.0.4.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Runtime
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Runtime/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Runtime.dll
----------------------------------------
System.Net.Sockets
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.4121.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Net.Sockets/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Net.Sockets.dll
----------------------------------------
System.Threading.Tasks.Extensions
    Assembly Version: 4.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.ValueTuple
    Assembly Version: 4.0.0.0
    Win32 Version: 4.8.3752.0
    CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.ValueTuple/v4.0_4.0.0.0__cc7b13ffcd2ddd51/System.ValueTuple.dll
----------------------------------------
System.Buffers
    Assembly Version: 4.0.3.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.Numerics.Vectors
    Assembly Version: 4.1.4.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.AspNetCore.WebUtilities
    Assembly Version: 2.2.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
System.IdentityModel.Tokens.Jwt
    Assembly Version: 5.6.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.IdentityModel.Tokens
    Assembly Version: 5.6.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.IdentityModel.Logging
    Assembly Version: 5.6.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------
Microsoft.IdentityModel.JsonWebTokens
    Assembly Version: 5.6.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///D:/Documents/Aerosoft/Aerosoft%20A320-A321%20Professional/Configurator/Aerosoft.A3XX.Configurator.exe
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

 

And this is what the Aerosoft Version Info Tool reads:

 

 

Hardware
--------
CPU Intel(R) Core(TM) i5-9600KF CPU @ 3.70GHz
GPU NVIDIA GeForce GTX 1660 SUPER (1920 x 1080 x 4294967296 colors)
GPU Driver 451.48
RAM 16GB @ 2666MHz

Microsoft Windows
-----------------
Windows 10 Post April 2020 (2004) Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\James
Volatile Environment\USERPROFILE = C:\Users\James

Documents Folder:
Environment.GetFolderPath = C:\Users\James\Documents
Shell Folders\Personal =    C:\Users\James\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x (4.5.13.32097) found at: D:\Program Files\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
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Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
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It's just a guess, but maybe the first line says it all? 

 

If you're sure that you're running the Configurator as Admin then you may have a permissions problem with the document folder.  It's rare, but this can be caused by a Windows update.

 

Have you tried rolling back the update and/or working with Microsoft?  Is there a reason you don't wish to work with Microsoft?  I'm asking because this sure looks like a Windows issue, not anything with our software.

 

 

 

 

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1 hour ago, DaveCT2003 said:

It's just a guess, but maybe the first line says it all? 

 

If you're sure that you're running the Configurator as Admin then you may have a permissions problem with the document folder.  It's rare, but this can be caused by a Windows update.

 

Have you tried rolling back the update and/or working with Microsoft?  Is there a reason you don't wish to work with Microsoft?  I'm asking because this sure looks like a Windows issue, not anything with our software.

 

 

 

 

 

Documents is still on full control, max control for that matter there isn't any more I can approve on, this is what I had last time in the last thread when I had the exact same issue. Using the Windows Help is a chore, managed to send a message over I think after a few error messages, I'm trying to find out how much the call number is from a mobile at the moment, I'd rather not splash out if I can help it!

 

I'll try a roll back and see what that does, if not I'll wait for a response E-mail from MS, if they can't do anything and the roll back doesn't works then I'll wait until the next update and see what happens.

 

 

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22 minutes ago, james143611 said:

 

Documents is still on full control, max control for that matter there isn't any more I can approve on, this is what I had last time in the last thread when I had the exact same issue. Using the Windows Help is a chore, managed to send a message over I think after a few error messages, I'm trying to find out how much the call number is from a mobile at the moment, I'd rather not splash out if I can help it!

 

I'll try a roll back and see what that does, if not I'll wait for a response E-mail from MS, if they can't do anything and the roll back doesn't works then I'll wait until the next update and see what happens.

 

 

 

 

I would never, not ever try to get support from Microsoft via email.  Instead, I would call them... should be local call for you on your mobile.

 

https://www.microsoft.com/en-gb/about/contact/

 

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1 hour ago, DaveCT2003 said:

 

 

I would never, not ever try to get support from Microsoft via email.  Instead, I would call them... should be local call for you on your mobile.

 

https://www.microsoft.com/en-gb/about/contact/

 

 

Spent 20 minutes on the phone to a very helpful Indian chap, went through a lot and found my Windows version needed to be at version 2004, so he set the installer for me and told me this fixes the error. So I spent 40 minutes having the new version of Windows installed, updates ran through as well, and still getting this error!

 

To be honest is there a way of taking out the EFB or having the screen off? I can still get by with having Navigraph running in the background it's just the two red bar ERROR lines over the checklist get a bit annoying in the corner of my eye. I have a printed checklist anyway.

 

Thanks for the suggestion though, as I say above I can still navigate about even though the EFB was handy

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5 minutes ago, james143611 said:

 

Spent 20 minutes on the phone to a very helpful Indian chap, went through a lot and found my Windows version needed to be at version 2004, so he set the installer for me and told me this fixes the error. So I spent 40 minutes having the new version of Windows installed, updates ran through as well, and still getting this error!

 

To be honest is there a way of taking out the EFB or having the screen off? I can still get by with having Navigraph running in the background it's just the two red bar ERROR lines over the checklist get a bit annoying in the corner of my eye. I have a printed checklist anyway.

 

Thanks for the suggestion though, as I say above I can still navigate about even though the EFB was handy

 

Well, first allow me to apologize. I should have checked your version of Windows and it's good that you have been (hopefully) properly upgraded to Windows 2004 - don't forget about subsequent updates!

 

Now that you are hopefully up to date with Windows, I would uninstall and reinstall the aircraft per the procedure I've linked to below.

 

 

 

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1 minute ago, DaveCT2003 said:

 

Well, first allow me to apologize. I should have checked your version of Windows and it's good that you have been (hopefully) properly upgraded to Windows 2004 - don't forget about subsequent updates!

 

Now that you are hopefully up to date with Windows, I would uninstall and reinstall the aircraft per the procedure I've linked to below.

 

 

 

 

I will do that when I have time next and report back for you, I have done a update check and It's done that and installed, I've checked the windows version and that is fine, hopefully a reinstall is the last step!

 

No worries about the version, I wouldn't have known anything about that, I'm sorry when I come across sharp, it's just small things that frustrates me but I get over it in seconds

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17 hours ago, DaveCT2003 said:

 

Well, first allow me to apologize. I should have checked your version of Windows and it's good that you have been (hopefully) properly upgraded to Windows 2004 - don't forget about subsequent updates!

 

Now that you are hopefully up to date with Windows, I would uninstall and reinstall the aircraft per the procedure I've linked to below.

 

 

 

 

Well I have just done a complete re-install of the A320 and I've just tried the configurator, tried logging into to Navigraph and IT WORKED! Thank you very much for your patience and time DaveCT and all others with various suggestions, it really is appreciated!

 

First time calling Microsoft support, I've heard a lot of slating about them, but I couldn't fault the bloke.

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