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Mathijs Kok

>> Aerosoft official retail partner for Microsoft Flight Simulator <<

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1 minute ago, big-mike said:

If i buy the DVD`s and let´s say one of the discs will not work after some time---will i get a fresh one for free?

Mike

 

We exchange those yes.

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4 minutes ago, boogaloo said:

Hi, I sent an email requesting a refund on Monday night (it's now Thursday afternoon), and haven't heard anything back. I've sent 2 further emails and tried to call the customer service number, but was cut off after being put on hold. Please can you look into this? The email address I used was the one included on the "revocation right" document (info@aerosoft.com).

 

Will do. I know things are very very busy there. Best to use support@aerosoft next time.
But don't worry.

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vor 15 Minuten, boogaloo sagte:

Hi, I sent an email requesting a refund on Monday night (it's now Thursday afternoon), and haven't heard anything back. I've sent 2 further emails and tried to call the customer service number, but was cut off after being put on hold.

 

Please can you look into this? The email address I used was the one included on the "revocation right" document (info@aerosoft.com).

Unfortunately I cannot find an email. Could you please write an email directly to marius.ellenbuerger@aerosoft.com incl. your order number? I´ll sort it out asap!

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Vor 1 Stunde, Mathijs Kok sagte:

 

You can pause the download but you won't be able to use the sim until the first update it fully done.

 

Thanks Mathijs,  I understand that the sim isnt useable until the udated core files are downloaded and installed. That shouldnt hopefully be too much data. . But I am refering to the 90GB content. Can I get that piece by piece to my harddrive (like in diferent cab files or soemthing like that) and only when I have everything ready start the installer ?

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26 minutes ago, suniram said:

 

Thanks Mathijs,  I understand that the sim isnt useable until the udated core files are downloaded and installed. That shouldnt hopefully be too much data. . But I am refering to the 90GB content. Can I get that piece by piece to my harddrive (like in diferent cab files or soemthing like that) and only when I have everything ready start the installer ?

 

As far as I know, and if it stays like in the beta, not.  The sim insists on being up to date at every start. 
 

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7 hours ago, Marius Ellenbürger said:

Unfortunately I cannot find an email. Could you please write an email directly to marius.ellenbuerger@aerosoft.com incl. your order number? I´ll sort it out asap!

Many thanks. I've forwarded it to that address.

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vor 10 Stunden , booga sagte:

Many thanks. I've forwarded it to that address.

Strange, haven´t received an email - Could you please check your sent items?
Nevertheless I found your order. Your order has been cancelled and the refund should be done within 24h.

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vor 21 Stunden , Mathijs Kok sagte:

 

As far as I know, and if it stays like in the beta, not.  The sim insists on being up to date at every start. 
 

Ok, thank you !

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6 hours ago, Marius Ellenbürger said:

Strange, haven´t received an email - Could you please check your sent items?
Nevertheless I found your order. Your order has been cancelled and the refund should be done within 24h.

Yes, it was definitely sent. Are you having no problems receiving other emails?

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I ordered my premium version (box) directly from Aerosoft on August 5th (No. 1120229430), until now it says: "Order not yet processed".
I hope that this will happen in time for the delivery date.

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2 hours ago, wolfmoeck said:

Order not yet processed".

Quite normal for a product not being released.

2 hours ago, wolfmoeck said:

hope that this will happen in time for the delivery date.

Maybe. Depends on how kind people are to us deputies 😉

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vor 2 Stunden , mopperle sagte:

Depends on how kind people are to us deputies 😉

 

"I shot he sheriff; I didn't shot the deputy..." :)

 

 

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I first placed an order at amazon and cancelled it to order directly on Aerosoft. I hope, that was the right decision.

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On 7/22/2020 at 6:43 AM, sagieh said:

hello all.. very exited for the new flight simulator 2questions:

1. how can i buy the disk version of the premium deluxe for pc?

2. con i order & you will send it to israel? (as far as i know we do not have a store from your company in our country..)

thank you very much for the replied answer..

have a great days.. see you in the skies....

thank you

 

 

Well Sagieh, technically you could have it sent to Israel if you register with a specialised post-forwarding service such as Easy-Delivery.

 

They offer a service where they give you a physical post address in France, so you can order from any French physical shop and from most European online shops too. Your order is delivered to Easy Delivery's warehouses and then forwarded to your address in Israel. Also, on most destinations they offer you a choice between multiple carriers (like UPS, DHL, Chronopost International, etc..).

 

However, making a simulation for shipping to Israel with a weight of 0.5 kg, it seems it is quite expensive, about €44...

 

So in your case, it might be more sensible to buy the digital edition, or wait for the physical edition to be available in your country 🙂 

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Is Aerosoft now already in the development process to modify the Airbus 320/321 Professional to fit as an addon for MFS? Are there any signals from subcontractors to develop high resolution European airports like Copenhagen, Paris, Stuttgart for example, and if yes, what time frame can we expect for realeases?

 

Åke

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At the moment all we want  is to receive The Sim asap.
Thanks 
:)

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Since this topic has such a large audience, I would like to make a small request to all who have pre-ordered the boxed version.

This thursday I start the preparation of every single pre-order. Since we are talking about thousands of delivery notes and shipping labels, the effort is huge and takes a lot of time.

If there is someone who does not longer want to receive the boxed version, I would be really happy to receive the refund request until friday.

A refund normally takes up to 5 minutes, but on monday it would take much longer and slow down the shipping of every single pre-order.

Thank you in advance and stay tuned!

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On 7/14/2020 at 2:54 AM, Mathijs Kok said:

Please allow me a personal comment I have been cropping up for close to a year.

 

We learned about the new sim at the same time as everybody else. It is utterly incredible Microsoft and Asobo managed to keep this such a secret for over two years. But very soon after the first announcement was done we were called by Microsoft to see if we had any interest in working with them. Uhhhh.... yeah! 

 

Now we had some luck. The development team, Asobo, is based in Bordeaux and I live close to Bordeaux. So we could set up a quick meeting (this is all before Corona, when we still could shake hands etc). At that moment we already understood that the team from Microsoft was very willing to coordinate with 3rd party developers, but they also wanted some of the experience Aerosoft gathered in the last 27 years. It was bloody amazing to be honest. We had questions, we got questions, we met people in every part of the project. Utterly different from any team at Microsoft that worked on FS. They started with the question "what can we do to make your addons work?'. 

 

And then I visited Asobo for the first time. Now remember this was a good while ago, I think it was August 2019. We were all (and I mean everybody) assuming the videos we seen were rendered on some high end server farm. But here I was, stick in hand, on a rather modest machine, in meeting room, seeing  the sim at 50 fps on a 4k screen. My yaw hit the floor. And I have seen a lot of yaws hit the floor since then. This was default sim, no add-ons, and the aircraft were pretty solid and the world was alive and looked totally amazing. Not just Frankfurt airport, but also my house. In the default sim. No add-on in FS or P3d has my house.  I mean this is very rural France. A village of 300 persons. Looking even closer I noticed that even the trees were accurate. They have a tree database. Not kinds of trees, but actual locations of trees around the world. Mind blown.

 

We have been working with Asobo ever since. I visited them many times and have been always received with grace and friendship. No question was too weird, no comment was ignored. Super kind people. I wish I could share what information was exchanged, just take my word, what we asked, we got or got an explanation why it could not be done (yet). This is a very very cool team of developers. They get FS, they understand it, they read forums.

 

Next to this technical exchange (remember there was no SDK yet and Asbobo and our devs were still very much discussing what a high end, complex add-on needs), we started commercial discussion with them. We wanted to bring the product in boxed form to customers.  Keep in mind that in many parts of the world boxed FS add-ons still do very well. The boxed version of X-Plane we handled did extremely well and we are super proud of that. As we learned that MFS was a very large product (over 80Gb) we knew that there would be alot of people who could use a boxed version. And after a lot of discussions we got the deal. Aerosoft would produce the boxed retail version, starting with the European market. This is a big deal for us. Believe me.

 

Enter Corona. Try to get hundreds of thousands of DVD's pressed and boxes made while Asia was unreachable and most of Europe in lockdown. It was not easy. It was stressful. But it is done and we are able to start shipping soon. As we reach this next milestone in this project, I can tell you I have never met any team working on MFS that was this nice, this responsive and this focussed on what this sim really is. It's a platform,  MS and Asobo make money on selling it, others make money on expanding it and yet others expand it because they love it. I have been working flight sims for 20 years and I can tell you this is different.  This is a new start. Is it done? Nope, nobody will claim that. You never complete a flightsim. But is a very stable new base to work on. MS and Asobo are not delivering this and step back. They understand it needs enhancements and optimizing. They understand that of the world changes the base sim needs to change. They understand it need accurate weather andt AI traffic. They are in it for the long run.

 

And that, my friends, is all that counts.We can make the Airbusses, my friends at PMDG can make the Boeings, Carenado will make the smaller aircraft, others will make the airports. But what we all need is the base. A solid, reliable base. And I think we just got that. A platform. It needs to grow and P3D and X-Plane are far from defeated, but boy do they have some competition. 

 

To show our dedication to this new platform, we have hired a new top class support guy who will support this sim ('Thomas' The Flash' Flashman) and are hiring development staff to increase our production for the new platform. As we were (are?) one of the very last companies to stop development for FSX and it clones) you can rest assured that existing platforms as X-Plane and P3D will be stay supported. We love all serious sims. Always have, always will. You decide the best platform and we'll make the add-ons.

 

 

 

 

Wow, this is an awesome story. I am excited to take on my first flight sim. I have no experience with publishing so I will be bold to ask a question on the difficulities on Asian markets. I work for Klarna in Stockholm but I am in China for my family temporarily. I think I understand things a little bit. Life has become mostly ordinary in China with restriction on international travel as well as intense problems with foreign relationship (US). But what happened that prevents you from releasing in China? Let me know if and how I can be more helpful.

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6 minutes ago, erickg said:

But what happened that prevents you from releasing in China?

This is something that is not under the control of Aerosoft. All rules (licensing, availabilty etc.) are made by Microsoft.

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Indeed, that is just contracts.

 

Get the sim from Steam. Easy, fast. Honestly, we love you to buy it from us, but we love you even more just buying it.

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Great thanks to you Mathijs for the clarification and comprehensive description of the development work and future actions! I am impressed and understand that I have chosen the right way of buying MFS2020.

 

Åke

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Dear,

 

I have preordered the premium deluxe boxed version but there was no option for language. I understand that you have French version of the premium deluxe box? My article was AS14952. Is there a way to request FR one?

 

best regards,

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