booga 0 Posted August 19, 2020 Share Posted August 19, 2020 33 minutes ago, Mathijs Kok said: We would be very interested in that comment from Amazon, if you like to share mathijs.kok@aerosoft.com. I can’t, I’m afraid - it was in a chat with a customer service representative on the amazon phone app, and it’s not there anymore. They said that it was in stock when I ordered it, but it’s not in stock anymore, and they’re in discussions with their supplier about when they will get it back in stock. I asked for confirmation that they had sent copies out to other customers, and they said they had. I ordered it weeks ago, but Amazon uk had it up for sale up until yesterday - they even had a “1 copy left” notification up yesterday afternoon. Now it’s only available through 3rd parties, who have inflated the price. It’s a disgrace. Link to comment Share on other sites More sharing options...
booga 0 Posted August 19, 2020 Share Posted August 19, 2020 If I buy a physical copy of the standard version, will I be able to upgrade to the premium version once it’s installed? My internet speed is only 6mbps, so a full download is out of the question, unfortunately. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 19, 2020 Author Aerosoft Share Posted August 19, 2020 14 minutes ago, booga said: If I buy a physical copy of the standard version, will I be able to upgrade to the premium version once it’s installed? My internet speed is only 6mbps, so a full download is out of the question, unfortunately. Yes, but it is terribly expensive to go that way. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 19, 2020 Author Aerosoft Share Posted August 19, 2020 18 minutes ago, lastlieitold said: I’m guessing if this is the case, there is little Aerosoft can do about it? Given that you’re sold out. Indeed, we simply do not have copies left and are negotiating a new production. Currently we simply do not know when or if boxes will be available again. As you will understand we would like to sell a lot more! Link to comment Share on other sites More sharing options...
booga 0 Posted August 19, 2020 Share Posted August 19, 2020 How much is the upgrade? I’m considering buying the Premium Deluxe from a 3rd party Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 19, 2020 Author Aerosoft Share Posted August 19, 2020 I believe it is $85. not 100% sure. Link to comment Share on other sites More sharing options...
booga 0 Posted August 19, 2020 Share Posted August 19, 2020 Thanks, I’ve ordered from a third party. I wish I’d stuck with my Aerosoft order. Amazon have cost me £40. Link to comment Share on other sites More sharing options...
lastlieitold 0 Posted August 19, 2020 Share Posted August 19, 2020 3 minutes ago, Mathijs Kok said: Indeed, we simply do not have copies left and are negotiating a new production. Currently we simply do not know when or if boxes will be available again. As you will understand we would like to sell a lot more! That’s a shame though completely understandable, can’t believe amazon could mess it up so badly! Tempted to wait and see if you can get more produced, but am desperate to play the game. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 19, 2020 Author Aerosoft Share Posted August 19, 2020 1 minute ago, lastlieitold said: That’s a shame though completely understandable, can’t believe amazon could mess it up so badly! Tempted to wait and see if you can get more produced, but am desperate to play the game. We will contact Amazon to follow up on this because it is absolutely not how things should be. Link to comment Share on other sites More sharing options...
booga 0 Posted August 19, 2020 Share Posted August 19, 2020 2 hours ago, Mathijs Kok said: We would be very interested in that comment from Amazon, if you like to share mathijs.kok@aerosoft.com. Hi Mathijs I’ve just received an email from them, which I’ve forwarded to you Link to comment Share on other sites More sharing options...
lastlieitold 0 Posted August 19, 2020 Share Posted August 19, 2020 1 hour ago, Mathijs Kok said: We will contact Amazon to follow up on this because it is absolutely not how things should be. Thanks Mathijs! Would be interesting to hear how they explain themselves. Link to comment Share on other sites More sharing options...
Amar Larguer 9 Posted August 19, 2020 Share Posted August 19, 2020 Bjr, J'ai passé commande de la version Premium le 27 juillet et le statut de ma commande ne change pas ! Pourquoi ? De plus plusieurs mails au support reste sans réponse ! Pourquoi ? Merci pour votre retour. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 19, 2020 Author Aerosoft Share Posted August 19, 2020 54 minutes ago, Amar Larguer said: Bjr, J'ai passé commande de la version Premium le 27 juillet et le statut de ma commande ne change pas ! Pourquoi ? De plus plusieurs mails au support reste sans réponse ! Pourquoi ? Merci pour votre retour. Please contact us on support@aerosoft.com with the order number and we'll quickly check that out for you. Link to comment Share on other sites More sharing options...
Zaganul 6 Posted August 19, 2020 Share Posted August 19, 2020 Just wanted to say that I received my premium deluxe box and that I'm very happy with the product from a collector's perspective. It has a quality feel about its content and presentation and good bang for the buck. Congrats to every person at Aerosoft who worked to make this beautiful collector's item possible. Link to comment Share on other sites More sharing options...
Zarza 1 Posted August 19, 2020 Share Posted August 19, 2020 I'm enjoying MFS but I wonder how to run it without insert the DVD every time. I get this message: "Please insert the microsoft flight simulator game disc" How should I proceed? On the other hand I want to install it in my laptop as well, I can't though. I downloaded it from the Microsoft Store and asks me for the disk anyway... but I can't, the laptop hasn't any optical drive. Thanks! Link to comment Share on other sites More sharing options...
Akki 4 Posted August 20, 2020 Share Posted August 20, 2020 8 hours ago, Zarza said: I'm enjoying MFS but I wonder how to run it without insert the DVD every time. I get this message: "Please insert the microsoft flight simulator game disc" How should I proceed? On the other hand I want to install it in my laptop as well, I can't though. I downloaded it from the Microsoft Store and asks me for the disk anyway... but I can't, the laptop hasn't any optical drive. Thanks! This is a well known disease that was already present with earlier version of Microsoft simulator- and was taken away later with a patsch. I hope/think we can expect that further on. Link to comment Share on other sites More sharing options...
Zarza 1 Posted August 20, 2020 Share Posted August 20, 2020 1 hour ago, Akki said: This is a well known disease that was already present with earlier version of Microsoft simulator- and was taken away later with a patsch. I hope/think we can expect that further on. Yes, I read about it but in this case, it's a completly new installation, I did it yesterday's afternoon. Windows and MS Store are fully uptated. Just after the 900MB launcher installation, I get that message. I can do nothing but quit the game. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 20, 2020 Author Aerosoft Share Posted August 20, 2020 Please follow up in the MFS specific sections. And check this: Link to comment Share on other sites More sharing options...
Zarza 1 Posted August 20, 2020 Share Posted August 20, 2020 11 minutes ago, Mathijs Kok said: Please follow up in the MFS specific sections. And check this: Thanks, I'm going to reply in that thread. Link to comment Share on other sites More sharing options...
wolfmoeck 6 Posted August 20, 2020 Share Posted August 20, 2020 Help: am installing my premium version. With DVD 4 I got the error message: "Error during feature transfer" and shortly after the installation aborted. What to do? Do I have to start again? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 20, 2020 Author Aerosoft Share Posted August 20, 2020 Please use the MFS support forum sections but start here: Link to comment Share on other sites More sharing options...
Amar Larguer 9 Posted August 20, 2020 Share Posted August 20, 2020 On 8/19/2020 at 1:09 PM, Amar Larguer said: Bjr, J'ai passé commande de la version Premium le 27 juillet et le statut de ma commande ne change pas ! Pourquoi ? De plus plusieurs mails au support reste sans réponse ! Pourquoi ? Merci pour votre retour. Please contact us on support@aerosoft.com with the order number and we'll quickly check that out for you. With greetings, Mathijs Kok Aerosoft Bjr, Mail envoyé hier après-midi et toujours AUCUNE réponse !!! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 20, 2020 Author Aerosoft Share Posted August 20, 2020 We are working as hard as we can sir, please be patient. As you can understand things are extremely hectic right now. We even have staff that works the whole night so we do not fall behind. Link to comment Share on other sites More sharing options...
Alefs2020 0 Posted August 20, 2020 Share Posted August 20, 2020 You know when the DVD version of Microsoft Flight Simulator 2020 will be available Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted August 20, 2020 Author Aerosoft Share Posted August 20, 2020 No, we simply do not know when we will have more boxed versions available. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.