waleedeffat 0 Posted July 2, 2020 Share Posted July 2, 2020 I was performing a flight from hegn to heca with a321 egyptair. When I switch wing anti ice and eng ant ice I get CTD. In the event viewer I found faulty module mo20win32client.dll I don’t understand what p3d v4.5 has to do with office 2016. The error is recorded several times. This happened everytime I press anti ice. I had flight recorder replay connected to my sim. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 2, 2020 Deputy Sheriffs Share Posted July 2, 2020 Which exact version of P3Dv4.5? Which exact version of the Bus? PLease post the complete error message. 17 minutes ago, waleedeffat said: I had flight recorder replay connected to my sim. What is this? What happens when you disconnect it? Link to comment Share on other sites More sharing options...
waleedeffat 0 Posted July 4, 2020 Author Share Posted July 4, 2020 Sorry for the delay My airbus Installed version: 1.3.1.0 My complete error is: Log Name: Application Source: Application Error Date: 7/2/2020 6:45:56 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: P3d Description: Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2 Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5ed8c10d Exception code: 0x01483052 Fault offset: 0x00000000001fd6ed Faulting process id: 0xb50 Faulting application start time: 0x01d65022e4b00ce9 Faulting application path: F:\P3D\Prepar3D.exe Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll Report Id: 7556a2f8-ad31-4260-ad49-c5e0454a475d Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-07-02T03:45:56.447671300Z" /> <EventRecordID>44295</EventRecordID> <Channel>Application</Channel> <Computer>P3d</Computer> <Security /> </System> <EventData> <Data>Prepar3D.exe</Data> <Data>4.5.14.34698</Data> <Data>5e94b5c2</Data> <Data>mso20win32client.dll</Data> <Data>0.0.0.0</Data> <Data>5ed8c10d</Data> <Data>01483052</Data> <Data>00000000001fd6ed</Data> <Data>b50</Data> <Data>01d65022e4b00ce9</Data> <Data>F:\P3D\Prepar3D.exe</Data> <Data>C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data> <Data>7556a2f8-ad31-4260-ad49-c5e0454a475d</Data> <Data> </Data> <Data> </Data> </EventData> </Event> I ran the asinfo software and here is what i got: Windows 10 Post Fall Creators Update 64-bit Prepar3D v4.x location: F:\P3D\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Prepar3D v4 Content - (Version Data: 4.5.14.0) Prepar3D v4 Professional Client - (Version Data: 4.5.14.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
waleedeffat 0 Posted July 4, 2020 Author Share Posted July 4, 2020 On 7/2/2020 at 12:40 PM, mopperle said: I had flight recorder replay connected to my sim. sorry I meant flightcontrolreplay. it is a video recording software. when i uninstalled it i still get CTD. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 6, 2020 Aerosoft Share Posted July 6, 2020 Is this behavior repeatable? I am unable to recreate it. Link to comment Share on other sites More sharing options...
waleedeffat 0 Posted July 6, 2020 Author Share Posted July 6, 2020 Yes this happened every time I switched wing anti ice. I did some internet search on the error mso20win32client. dll. It seems that updating microsoft office might resolve the problem. I will update it tonight and report back the results to you. Link to comment Share on other sites More sharing options...
waleedeffat 0 Posted July 6, 2020 Author Share Posted July 6, 2020 As expected the problem was resolved after updating microsoft office. But still don’t understand what does office have to do with p3d? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted July 7, 2020 Aerosoft Share Posted July 7, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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