AAN1718A 0 Posted July 1, 2020 Share Posted July 1, 2020 Trying to purchase the Airbus A320 family using a credit card. Enter all the information, then after a few flashing screen brings me back to the purchasing page, no errors. Any ideas? Is the credit card system working? Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted July 1, 2020 Administrator Share Posted July 1, 2020 This is an unknown issue. Is your creditcard 3D secure verified? Best regards, Marius Link to comment Share on other sites More sharing options...
AAN1718A 0 Posted July 1, 2020 Author Share Posted July 1, 2020 Yes Sir and before you ask, yes I have credit :) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted July 1, 2020 Deputy Sheriffs Share Posted July 1, 2020 He didnt ask you whether you have credit, but how the card is secured. Mastercard calls it Identity Check, Visa calls it Visa Secure. Link to comment Share on other sites More sharing options...
AAN1718A 0 Posted July 1, 2020 Author Share Posted July 1, 2020 Yes, it's a secured Chase Visa. Purchasing goes to a VISA check screen then jumps to Aerosoft and puts me right back at the screen to enter my card number again without any message or error. Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted July 2, 2020 Administrator Share Posted July 2, 2020 Thank you very much. Could you please try the following steps: 1. Clear the browser cache 2. restart the browser 3. Place the order again In case of further problems, please contact me directly: marius.ellenbuerger@aerosoft.com Link to comment Share on other sites More sharing options...
AAN1718A 0 Posted July 2, 2020 Author Share Posted July 2, 2020 Alles klar, vielen Dank. Grüße aus Nürnberg Link to comment Share on other sites More sharing options...
Administrator Marius Ellenbürger 194 Posted July 3, 2020 Administrator Share Posted July 3, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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