Aerosoft Aerosoft Team [Inactive Account] 51558 Posted June 10, 2020 Aerosoft Share Posted June 10, 2020 .... it could be because in some of the config files there is an error. You find these files in the C:\Users\username\Documents\Aerosoft\ASUpdater\Products folder. They should look like this: ?xml version="1.0" encoding="utf-8"?> <!-- DO NOT MODIFY THIS FILE! AEROSOFT SUPPORT WILL NOT HELP YOU IF YOU DO! --> <ASUpdater> <ProductData Name="Aerosoft A318-A319 Professional" Platform="P3D5" AUID="as_a318_a319_prof_p3dv5" UseAddonXML="1" AddonName="C:\Users\name\Documents\Prepar3D v5 Add-ons\Aerosoft A318-A319 Pro V5"> <Version Installed="1.4.0.1" /> </ProductData> </ASUpdater> But in some there could be a few characters that should not be there: d»z<?xml version="1.0" encoding="utf-8"?> <!-- DO NOT MODIFY THIS FILE! AEROSOFT SUPPORT WILL NOT HELP YOU IF YOU DO! --> <ASUpdater> <ProductData Name="Aerosoft A318-A319 Professional" Platform="P3D5" AUID="as_a318_a319_prof_p3dv5" UseAddonXML="1" AddonName="C:\Users\nameDocuments\Prepar3D v5 Add-ons\Aerosoft A318-A319 Pro V5"> <Version Installed="1.4.0.1" /> </ProductData> </ASUpdater> You can open these XML files with any text editor (but not MS WORD or something!) See the four first characters? If you see those, delete them and the problem should be solved (ignore the DO NOT MODIFY text for a moment, lol) All updaters have been changed to fix this Link to comment Share on other sites More sharing options...
Precision Approacher 2 Posted June 11, 2020 Share Posted June 11, 2020 Hello Mathijs, I tried the fix above regarding the AS Updater. But P3D Version 5 is still crashing as soon as I load either the Aerosoft A-318 or A-319. My System Spec are: Processor: AMD Ryzen 9 3950X Processor (16x 3.5GHZ/64MB L3 Cache) Memory: 128 GB [32 GB x4] DDR4-3200 Memory Module - G.SKILL Trident Z (RGB LED) Video Card: NVIDIA GeForce RTX 2080 TI - 11GB GDDR6 - GIGABYTE GAMING OC (VR-Ready) Can you help me? Regards, Jaime Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 13, 2020 Share Posted June 13, 2020 After installing brand new Reggio Calabria Professional on P3D v5 (the only Aerosoft addon installed at the moment, due to a complete format and update), when I open the Aerosoft Updater, it does a self update. Installed version 1.5.0.2. When opening I receive the error "Aerosoft Updater Product folder not found, C:\Users\Admin\Documents\Aerosoft\ASUpdater\Products!" Looking into the patch described, I found the XML file, and it looks like this: <?xml version="1.0" encoding="utf-8"?> <!-- DO NOT MODIFY THIS FILE! --> <ASUpdater Installed="1.5.0.2" /> If I modify the first character, as suggested, none is changing. It seems something strange that LICR scenery isn't in the list. Another info: I have installed LICR scenery not in the suggested path (C:\Addons P3d v5 or something similar), but in my addons dedicated drive E:. Thank you Matteo. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 15, 2020 Developer Share Posted June 15, 2020 It works fine here as far as I can see. Can you send me the following file please: "C:\Users\<your_username>\Documents\Aerosoft\ASUpdater\Products\as_reggio-calabria-prof_p3dv5.xml" Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 16, 2020 Share Posted June 16, 2020 I don't have this file in that folder. I think this is the problem. Thank you Matteo Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted June 16, 2020 Deputy Sheriffs Share Posted June 16, 2020 On 6/12/2020 at 12:41 AM, boriquadelbronx@hotmail.co said: Hello Mathijs, I tried the fix above regarding the AS Updater. But P3D Version 5 is still crashing as soon as I load either the Aerosoft A-318 or A-319. My System Spec are: Processor: AMD Ryzen 9 3950X Processor (16x 3.5GHZ/64MB L3 Cache) Memory: 128 GB [32 GB x4] DDR4-3200 Memory Module - G.SKILL Trident Z (RGB LED) Video Card: NVIDIA GeForce RTX 2080 TI - 11GB GDDR6 - GIGABYTE GAMING OC (VR-Ready) Can you help me? Regards, Jaime That is a total different problem. Please open your own topic in Airbus support forum. Link to comment Share on other sites More sharing options...
Libero 6 Posted June 16, 2020 Share Posted June 16, 2020 I have the same problem! Verified files and no extra characters. Never worked this updater on my P3D, FSX without problem! But it was fine for me … till today, when for the first time I had a problem with my CRJ prof. I don't know whats happened … and now I need this updater … I can't find any solution … and I'm not a newcomer in the world of simulations … Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 21, 2020 Share Posted June 21, 2020 No news on this problem? The product XML file is missing. Thank you Homer Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 21, 2020 Share Posted June 21, 2020 In fact, I have no "products" folder inside the path you have wrote. The installation log for Reggio Calabria shows all files and keys created successfully, also the ones for ASUpdater. I repeat, actually I have only Reggio Calabria as Aerosoft's product installed. Thank you Homer Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted June 21, 2020 Deputy Sheriffs Share Posted June 21, 2020 On 6/13/2020 at 12:57 PM, Homer1977 said: When opening I receive the error "Aerosoft Updater Product folder not found, C:\Users\Admin\Documents\Aerosoft\ASUpdater\Products!" Are you logging in with the username "Admin"? And please run the attached tool and post the output here ASVersionInfo.zip Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 22, 2020 Share Posted June 22, 2020 Thanks @mopperle Yes, my username on the RIG is Admin. And is the only one user configured. It's an administrator account. I have UAC turned off and no AV installed (Windows Defender is disabled by policy). I will do this evening. Homer Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 22, 2020 Share Posted June 22, 2020 Done. Homer log.TXT Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted June 22, 2020 Deputy Sheriffs Share Posted June 22, 2020 OK, thought that you documents folder might be inked to OneDrive, which is not the case. As I do not use P3Dv5 I cant comment further. So either you wait till somebody else jumps in here, or you open a ticket at support@aerosoft.com. Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 23, 2020 Developer Share Posted June 23, 2020 No worries, Otto. I do not use P3Dv4.5, so I can take over @Homer1977 can you please zip up the files from C:\Users\Admin\Documents\Aerosoft\ASUpdater\Logs and C:\Users\Admin\Documents\Aerosoft\ASUpdater\Products and post them here, so I can see, what's wrong? Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 23, 2020 Share Posted June 23, 2020 @Hans Hartmann Sure! I will post the zips after 18... Thank you Homer Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 23, 2020 Share Posted June 23, 2020 @Hans Hartmann Done, only for the logs. I have no subfolder named "Products". In fact, the only one subfolder is "Logs". Thank you Homer ASUpdater_App_Log.zip Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 24, 2020 Developer Share Posted June 24, 2020 Then we know what the problem is. Without a products folder, you won't see any products in the updater. Do you have any other recent Aerosoft products except Reggio Calabria? I'm asking because almost every installer that was built in the past 12 months or so installs the Updater as well and each should create the Products folder if it doesn't exist. Also, please try the following steps: Uninstall Reggio Calabria Deactivate any anti-virus software Run the Reggio installer as Administrator (shouldn't be necessary as it asks for elevated rights anyway, so just to be 100% sure) Check, if you have a products folder now. Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 24, 2020 Share Posted June 24, 2020 Hi @Hans Hartmann Just to be clear: -Actually I have installed only Reggio Calabria. My system is a new installation (Win 10 2004), and I'm waiting for HF2 (out yesterday) to install all my other Aerosoft's products (Airbus collection and many airports). -I have no antivirus in my PC. It's a sim only dedicated PC. -Also Windows Defender is disable via policy. -Reggio Calabria is installed as administrator, and my account is administrator. UAC is turned off. I will try to uninstall and reinstall the scenery. Thank you Homer Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 24, 2020 Developer Share Posted June 24, 2020 I just tried it myself. It's seems that the Reggio Calabria installer doesn't create the Products folder if it doesn't exist. As a result writing the as-reggio-calabria-prof_v5.xml fails. This only happens when you don't have any other products installed that support the Updater. I forwarded this to the installer people at Aerosoft and asked them to fix it. In the meantime, you can place the attached Products folder into <Documents>\Aerosoft\ASUpdater as a workaround so you can use the Updater to get the update to version 1.0.0.1 Products.zip Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 25, 2020 Share Posted June 25, 2020 @Hans Hartmann Thank you. I have uninstalled anmd reinstalled the scenery, but the subfolder "Product" isn't created. I will ad this manually from your zip. Many thanks Homer Link to comment Share on other sites More sharing options...
Homer1977 9 Posted June 25, 2020 Share Posted June 25, 2020 @Hans Hartmann Done. Copied your folder inside the AsUpdater directory, modified the path inside the XML file and everything works like a charm. Updated the scenery to 1.0.0.1. Thank you! Homer Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 25, 2020 Developer Share Posted June 25, 2020 No problem. Uninstalling and reinstalling wouldn't have helped (yet). The guys at Aerosoft need to fix and upload the installer first Great that it works now for you Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted June 25, 2020 Developer Share Posted June 25, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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