luv2fly61 0 Posted May 30, 2020 Share Posted May 30, 2020 Hi Guys, maybe this was answered before, but still can't find a clear solution to it. P3D5 - Aerosoft A330 - getting to error boxes on the EFB screen as per the attachment. To do with the Navigraph token and verify session error. How do I fix this? I do have a good standing account with Navigraph do I need to enter my Navigraph credentials somewhere? Any help /suggestions greatly appreciated. Mike Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted May 30, 2020 Deputy Sheriffs Share Posted May 30, 2020 3 hours ago, luv2fly61 said: Hi Guys, maybe this was answered before, but still can't find a clear solution to it. P3D5 - Aerosoft A330 - getting to error boxes on the EFB screen as per the attachment. To do with the Navigraph token and verify session error. How do I fix this? I do have a good standing account with Navigraph do I need to enter my Navigraph credentials somewhere? Any help /suggestions greatly appreciated. Mike Please login to display this image. You have to enter the login data in the configurator. Link to comment Share on other sites More sharing options...
luv2fly61 0 Posted May 30, 2020 Author Share Posted May 30, 2020 Thank you for the reply. The thing is that I did. I get to the EFB settings tab and login via browser and then provide permission as requested by then get a "you can now returnto the app". I am assuming it was successful., but still not working. Thx - Mike Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 30, 2020 Deputy Sheriffs Share Posted May 30, 2020 Then go back to the configurator, log out from Navigraph, clear your browser cache, restart PC and try again. The problem is the token used by the Navigraph APi which can not be controlled Link to comment Share on other sites More sharing options...
AirMarcel 1 Posted May 31, 2020 Share Posted May 31, 2020 I've got this error every time I restart p3d. Does it mean that I have to login to navigraph each time I start my FSIM? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 31, 2020 Deputy Sheriffs Share Posted May 31, 2020 Yes, the correct/safest way is: - log off from Navigraph after closing the sim - and logging in again before running the sim. As explained, it is due to the token used by the Navigraph API, and this is soemthing Aerosoft can not control. Link to comment Share on other sites More sharing options...
Stillwater 100 Posted June 1, 2020 Share Posted June 1, 2020 Dear all, I do not have a Navigraph account, and I am also suffering the disturbing red Navigraph error messages in the EFB. Please login to display this image. That happens even though I have chosen NavDataPro as a data source in the configurator (a setting that is remembered on the tab "general"each restart). Please login to display this image. But in the tab "EFB settings" the configurator always jumps onto Navigraph after each restart - I can not change it. Please login to display this image. Is there a way to see anything else than the error messages on the "EFB"? If not, I would prefer to put it off. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted June 2, 2020 Aerosoft Share Posted June 2, 2020 mmmmm, need to ask about that. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted June 2, 2020 Deputy Sheriffs Share Posted June 2, 2020 23 hours ago, Stillwater said: Dear all, I do not have a Navigraph account, and I am also suffering the disturbing red Navigraph error messages in the EFB. Please login to display this image. That happens even though I have chosen NavDataPro as a data source in the configurator (a setting that is remembered on the tab "general"each restart). Please login to display this image. But in the tab "EFB settings" the configurator always jumps onto Navigraph after each restart - I can not change it. Please login to display this image. Is there a way to see anything else than the error messages on the "EFB"? If not, I would prefer to put it off. Let me add: The General-Tab is only for the NavData used by FMS. There is a dataset NavdataPro provided with the product. The EFB-Tab is for the Charts. There is no data provided with the product, you need a own NavdataPro or Navigraph license. The Jumping selection is checked by Mathijs. Link to comment Share on other sites More sharing options...
RobsonM 94 Posted June 2, 2020 Share Posted June 2, 2020 @Stillwater Hello sir. Please clear contents of Documents\Aerosoft\General\A3XX EFB\A330\assets\charts\sub_details.txt file. Simply open it with notepad, delete all text and save. You probably had or tried to use some subscription and there is some garbage data there. PS Error messages can be closed with an X in top left corner of the message. They should not pop up again if everything other is installed corecctly. Kindly, Robert Link to comment Share on other sites More sharing options...
Stillwater 100 Posted June 2, 2020 Share Posted June 2, 2020 vor 4 Stunden , RobsonM sagte: @Stillwater Hello sir. Please clear contents of Documents\Aerosoft\General\A3XX EFB\A330\assets\charts\sub_details.txt file. Simply open it with notepad, delete all text and save. You probably had or tried to use some subscription and there is some garbage data there. PS Error messages can be closed with an X in top left corner of the message. They should not pop up again if everything other is installed corecctly. Kindly, Robert Thanks Robert. I will try and revert! Link to comment Share on other sites More sharing options...
Stillwater 100 Posted June 2, 2020 Share Posted June 2, 2020 vor 8 Stunden , RobsonM sagte: Please clear contents of Documents\Aerosoft\General\A3XX EFB\A330\assets\charts\sub_details.txt file. Simply open it with notepad, delete all text and save. You probably had or tried to use some subscription and there is some garbage data there. Thanks Robert - it worked! I did indeed try to follow the rumour that a limited subscription was included in the Airbus, but that was the mistake. Clearing the mentioned file did the trick. vor 10 Stunden , Mathijs Kok sagte: mmmmm, need to ask about that. Robert knew the answer... Link to comment Share on other sites More sharing options...
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