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clausgawin

New A330 v5 don´t load

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I install a new A330 in P3d v5 it dont load and P3d go down. I have PMDG 474 installed and it work fine.

Is there other there get this problem?

Best Claus

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Does P3Dv5 Boot up?

Does it crash with aircraft selection?

Does it crash while scenario loading?

 

Anything in Windows event viewer?

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After installation  airbus 330 is not seen in Cance Verhicle

 

Jan

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Does P3Dv5 Boot up? = yes

Does it crash with aircraft selection? = yes

Does it crash while scenario loading? No P3d is gone down

 

Claus

 

 

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57 minutes ago, masterhawk said:

Anything in Windows event viewer?

 

Also, please run the attached tool and post the output here:

 

ASVersionInfo.zip

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Hardware
--------
CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
GPU NVIDIA GeForce GTX 1080 (3840 x 2160 x 4294967296 farver)
GPU Driver 445.87
RAM 32GB @ 3000MHz

Microsoft Windows
-----------------
Windows 10 1903 May 2019 Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\claus
Volatile Environment\USERPROFILE = C:\Users\claus

Documents Folder:
Environment.GetFolderPath = C:\Users\claus\Documents
Shell Folders\Personal =    C:\Users\claus\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.0.24.34874) found at: C:\Lockheed Martin\Prepar3D v5\
Prepar3D v4.x (4.5.14.34698) found at: C:\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.650 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.50727.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Prepar3D v4 Content - (Version Data: 4.5.14.0)
Prepar3D v4 Professional Client - (Version Data: 4.5.14.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v5 Content - (Version Data: 5.0.24.0)
Prepar3D v5 Professional Client - (Version Data: 5.0.24.0)
Prepar3D v5 Scenery - (Version Data: 5.0.24.0)

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Same here 

 

Does P3Dv5 Boot up? Yes it does

Does it crash with aircraft selection? No it doesn't

Does it crash while scenario loading? Yes it does

 

 

 

Hardware
--------
CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
GPU NVIDIA GeForce GTX 1080 (1920 x 1080 x 4294967296 colors)
GPU Driver 445.87
GPU Intel(R) HD Graphics 4000 (1920 x 1080 x 4294967296 colors)
GPU Driver 10.18.10.4252
RAM 16GB @ 1867MHz

Microsoft Windows
-----------------
Windows 10 Post April 2020 (2004) Update 64-bit

User Profile and Document Folders
---------------------------------
User Profile Location:
Environment.GetFolderPath =        C:\Users\rvg
Volatile Environment\USERPROFILE = C:\Users\rvg

Documents Folder:
Environment.GetFolderPath = C:\Users\rvg\Documents
Shell Folders\Personal =    C:\Users\rvg\Documents


Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v5.x (5.0.24.34874) found at: Y:\P3D v5\
Prepar3D v4.x not installed
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 locations:
• Y:\X-Plane 11\

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.13.0)
Prepar3D v4 Content - (Version Data: 4.5.13.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v5 Content - (Version Data: 5.0.24.0)
Prepar3D v5 Professional Plus Client - (Version Data: 5.0.24.0)
Prepar3D v5 Scenery - (Version Data: 5.0.24.0)
Prepar3D v5 SDK 5.0.24.34874 - (Version Data: 5.0.24.0)
 

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1 hour ago, masterhawk said:

Anything in Windows event viewer?

Guys, and how about answering this simple question?

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2 minutes ago, mopperle said:

Guys, and how about answering this simple question?

No there is nothing in the event viewer when I click on fly the sim closes not even an loading screen. And nothing in the event viewer. I also reinstalled the A330 and restarted my PC after the installation. 

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I have the same problem.
I see the A330s on the aircraft selection screen, but when I select any of them the screen goes black for 1/2 minutes and the simulator closes.
If I select a different aircraft from the A330 in simulator it works correctly but if I change to one of the A330 the same thing happens again.
When I enter the simulator I can see in Options / Add-ons the Aerosoft A330 Professional installed (as administrator) in F: \ P3D Addons \ Aerosoft A330 Pro V5.
After doing the installation of the A330 and when entering P3Dv5, it has not asked me for authorization for that Add-on, in the usual way.

Regards

J J Gómez Prieto

IVAO 142928

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As it is an add-ons.cfg installation, you will never be asked for authorization.

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Removing the TrueGlass folder in the A330 Profesional did it for me. Located in C:\Users\xxx\OneDrive\Documenten\Prepar3D v5 Add-ons\Aerosoft A330 Pro V5\SimObjects\Airplanes\Aerosoft A333 RR Professional for me

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The same here, I have renamed the TrueGlass folder and there is no problem.
But I think that if Aerosoft has put that folder there, it is for a good thing and I would like to know if it is necessary and if so, what solution is there.

 

J J Gómez Prieto

IVAO 142928

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2 hours ago, Heavy_Metal_Pilot said:

Removing the TrueGlass folder in the A330 Profesional did it for me. Located in C:\Users\xxx\OneDrive\Documenten\Prepar3D v5 Add-ons\Aerosoft A330 Pro V5\SimObjects\Airplanes\Aerosoft A333 RR Professional for me

Yeb that does the trick I though TrueGlass was still in beta so we will see I guess but for now thank you :) 

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4 hours ago, Heavy_Metal_Pilot said:

Removing the TrueGlass folder in the A330 Profesional did it for me. Located in C:\Users\xxx\OneDrive\Documenten\Prepar3D v5 Add-ons\Aerosoft A330 Pro V5\SimObjects\Airplanes\Aerosoft A333 RR Professional for me

 

 You are going to have a lot of issues if you keep your Airbus installed on your One Drive (out on the Internet). Best to disable One Drive for your Documents folder and then uninstall, and reinstall per the procedure below.

 

https://forum.aerosoft.com/index.php?/topic/149997-airbus-professional-reinstallation-procedure/

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So Dave, could I assume that we have an issue with Ver 1.0.2.0 for the 330.

This is the version that is awaiting my download at my account at the Aerosoft Shop.

 

Cheers

Jock McIntyre

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The same here, I have renamed the TrueGlass folder and there is no problem. It is in the normal A330 folder and then it works.

 

Best Claus

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Gents, Mathijs stated, that the Trueglass is 3rd party software that still is in beta for v5. During the next days/weeks we hope to receive a stable version.

Alternative you can disable Trueglass by removing/renaming the Trueglass.dll in the [simrootfolder]\gauges folder.

 

What you will miss now are raindrops on the glass.

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It works too - So sit down and wait for a update om TrueGlass.

Best Claus

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Removing Trueglass files has not resolved this for me. Still CTD after selecting aircraft screen.

Exactly the same error I get when trying to run the PMDG 747 & the QW 787.!!

 

KERNELBASE.dll error in eventvwr.

 

Keith

 

 

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6 minutes ago, drayton_k said:

Removing Trueglass files has not resolved this for me. Still CTD after selecting aircraft screen.

Exactly the same error I get when trying to run the PMDG 747 & the QW 787.!!

 

KERNELBASE.dll error in eventvwr.

 

Keith

 

 

So you have a different problem.

You use v5HF1?

Have you tried a new prepar3d.cfg?

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LOL, yes believe me I have tried everything!!. Even a complete format and reinstall of Win10 and V5 latest version.

I think its related to simconnect and something LM may have to fix.

I have had it now with V5, many hours trying to get things working just gets damn tedious and frustrating.

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