A330 crashes while changing views P3dv4.5

[hawkhero856 1]

I tried to do a flight with the A330 this morning. At KORD in cockpit view using GSX to load passengers, I changed views in the cockpit and the sim crashed. I started a new flight with PMDG 777 using the same flight plan and add-ons and just completed a 8 hour flight with no problems.

 

Log Name:      Application
Source:        Application Error
Date:          5/5/2020 7:31:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-Q7819J6
Description:
Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x36ac
Faulting application start time: 0x01d622cf48ccb9f6
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9e10415e-0299-4a60-9874-cfd389489548
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-05-05T11:31:01.767902300Z" />
    <EventRecordID>8037</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-Q7819J6</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Prepar3D.exe</Data>
    <Data>4.5.14.34698</Data>
    <Data>5e94b5c2</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.18362.815</Data>
    <Data>b29ecf52</Data>
    <Data>c0000374</Data>
    <Data>00000000000f9229</Data>
    <Data>36ac</Data>
    <Data>01d622cf48ccb9f6</Data>
    <Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>9e10415e-0299-4a60-9874-cfd389489548</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

[Aerosoft Team [Inactive Account] 51558]

And is this behavior repeatable?  Crashes on view changes are far from unknown in P3D of course but if it can be repeated it can be send to Lockheed to have a look at.

[fernandito1969 9]

Hi Greg;

That similar problem its happening to me with all my Aerosoft Airbuses every time I have attempted to flight them. This occurs aprx 30 min into the flight andbefore pushback. Strangely this has not happened with neither PMDG vehicles. I have posted this at PD3 Forum for techs to take a look at it like three days ago and have not received any feedback from them yet. Have you posted and received feedback?

Description

Faulting Application Path: C:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 4.5.14.34698
Application Timestamp: 5e94b5c2
Fault Module Name: SimObjectAnimationModule64.dll
Fault Module Version: 1.6.8.0
Fault Module Timestamp: 5e957961
Exception Code: c0000005
Exception Offset: 000000000000e528
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7786
Additional Information 2: 77864f18f27b94c3916bd87f8796cd93
Additional Information 3: 2a6a
Additional Information 4: 2a6ac75f0de6dd44b6bc54b6308aa211
Extra information about the problem
Bucket ID: 4efbadd3049c9090d77f440ffbabd68f (1693146820352136847)

Description
Faulting Application Path: C:\Program Files (x86)\12bPilot\SODE\SimObjectDisplayEngine.exe
Problem signature
Problem Event Name: BEX
Application Name: SimObjectDisplayEngine.exe
Application Version: 1.6.8.0
Application Timestamp: 5e957956
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.18362.778
Fault Module Timestamp: 3dcfaabb
Exception Offset: 00088df0
Exception Code: c0000409
Exception Data: 0000000a
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 1033

Additional Information 1: 92e0
Additional Information 2: 92e0dbe05fd6bfe5785b803525c9bbef
Additional Information 3: 71db
Additional Information 4: 71db48e5d5e59f7583e874cd3fd7feaa
Extra information about the problem
Bucket ID: 9f481a9f7b45c12ee7c490e113dbf812 (1712653054682855442)

 

Any thoughts Mathijs???

Regards,

Fernando R.

[mopperle 4162]

When you have a look at the error message, you will see that the problem is caused by SODE:

---------------------------------------------------------------------------------------------------------------------------------------------

Fault Module Name: SimObjectAnimationModule64.dll

...

Faulting Application Path: C:\Program Files (x86)\12bPilot\SODE\SimObjectDisplayEngine.exe

---------------------------------------------------------------------------------------------------------------------------------------------

And this got nothing to do with the Airbus.

 

I suggest to contact the SODE dev and show him the error message.

[fernandito1969 9]

Will do Mopp...Thanks!

 

Best

FRL

[hawkhero856 1]

I just flew the QW 787 with no problem.

[fernandito1969 9]

Me too Greg, I do have the QWs 757 and no problems here...flies like a beauty, I have reach out for those techs at SODE and pending reply for membership so I can post the topic on their forum. Looking forward to get the QW 787 in the near future. Looks awesome to work with.

 

Best

Fernando R.

[hawkhero856 1]

Just checked, My CRJ does the same thing. Just like the Airbus's

[fernandito1969 9]

Concur Greg!

 

[hawkhero856 1]

Why would just the Aerosoft planes do this?

[fernandito1969 9]

Trying to figure that out too my friend. No Reply from PD3 on my post as of yet!..Maybe the Aerosoft products are highly unique I guess!..Its sometimes frustrating since usually the remedy its something so small and simple...lol

[Aerosoft Team [Inactive Account] 51558]

There is nothing that is the same on the CRJ and Busses that could cause this. 
We will continue to check this on our systems but so far we have not seen this issue.

[hawkhero856 1]

I ended up doing a reinstall of windows. Installed P3dv4.5 and my Airbus’s. So far so good. Will start installing airports tomorrow and try a flight after installing a couple of airports.

[fernandito1969 9]

I did exactly that as well aprx 3 weeks ago Greg and the problem remained with the Aerosoft Vehicles. I had already posted a topic with this data at the SODE forum per advise from Matjis and have so far not yet received a respond. All PMDGs and QWs still working very well and no crashes.

 

Regards,

FRL 

[fernandito1969 9]

Follow Up; Reinstalled the latest update for all Aerosoft Airbuses and they still crashing for the same reason listed above  30 min into the flight (Crash Report). Still have not received any feedback in that regards at the SODE  Forum Techs.  All Aerosofts Vehicles temporarily "GROUNDED"!!....lol...Techs!! Any thoughts that could help us with this issue in the mean time?

 

Regards;

FRL

[fernandito1969 9]

Hello Greg just a quick SitRep in the matter. So far no reply what so ever from the folks at SODA Forum yet. All I hear from them are crickets!!..lol. Here its the link if you want to join in me there on that topic. Maybe will get their attention.

https://www.fsdeveloper.com/forum/forums/simobject-display-engine.143/

 

Best

Fernando R.

[Aerosoft Team [Inactive Account] 51558]

I am sorry you did not have feedback yet, but we simply have no idea how to assist. 

[mopperle 4162]

And TBH, but what got this to do with SODE?

So Fernando please stay on topic and do not talk about thing that got nothing to doe with the A330.

[fernandito1969 9]

Hi Mopp; First I need to ask what does TBH stands for?...Second this problem its occurring only while using all the Aerosoft Airbuses not only with the A330!..My fleet its currently grounded and no response nor feedback from the SODE Forum about that Crash Data shared in their forum website has yet being received. Just shearing status with Greg since for the looks of it both of us are encountering the same problem. Any others that we are not aware yet on another post?

 

v/r

Fernando R.

[mopperle 4162]

1. TBH = To Be Honest

2. SODE got nothing to do with the Buses. So no need to discuss a SODE problem in the Airbus forum.

3. And as you are the only one having this proble, it seems to be a local issue.

4. Greg‘s error gives a totally different error message.

 

[fernandito1969 9]

Thanks Mopp for the TBH clarification. As you stated "it seems to be a local issue" and I will concur 100%. After consulting with another Flight Sim Enthusiastic friend which I regularly interact with by email, he shared with me the link below listed from a previous topic here in the forum. I have followed and applied and it looks like it was the needed FiX!. My AES Fleet its no longer grounded. This remedy really blew my mind since no one mentioned it before nor noticed it during installation or manual. After applying this remedy I was able to completed 3ea test flight yesterday from A to Z with A319-20 & 330 and zero crashes however, I was hoping that this will resolved another issue posted previously with the A330 that no remedy has being found. For now feeling good that at least now that my AES can flight again. Thanks for the attention and feedback.

PREPAR3D USERS (Remedy)
If you use P3D, it is very important to ensure you have manually installed all three versions of SimConnect as they do not install automatically. You can do this by going to the folder location shown below, and running the clicking the “SimConnect” Windows Installer file located in the Sub-folders (in some cases the file will be in the “lib” sub-folder).

- Prepar3D Program Folder\redist\Interface\FSX-RTM\retail\lib\SimConnect.msi
- Prepar3D Program Folder\redist\Interface\FSX-SP1\retail\lib\SimConnect.msi
- Prepar3D Program Folder\redist\Interface\FSX-SP2-XPACK\retail\lib\SimConnect.msi

 

Best

Fernando R.