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micker

Heathrow 2008 Install Problem

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I am unable to reinstall this product as I get an error message that a previous version already installed . I am nearly certain I removed this with the control panel option in Windows Vista . How can I install this again any help appreciated

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I got the same problem with a Relic game. I just deleted the file, and when I tried to install it again I had the same error message. I was asked to clean up the windows registry of their files, but it didn't work after that either. So I have been unable to install it again, the game was "Company of Heroes" by the way. I hope you don't face the same destiny.

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Hello micker,

Can you make sure that no files exsist in the Aerosoft folder regarding the scenery. Then check the check the "Programs and Features" in the Control Panel to see if it has been removed.

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Thanks for your quick reply I have checked the Aerosoft Folder in FS9 a few times also I ran a program to clean up the registery and I have nothing listed in the Programs and Features for Heathrow. I have uninstalled the other five Aerosoft Scenery items useing the remove feature in the Control Panel and then reinstalled them with no problems

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Hello Micker,

Can you try removing the following folder from the C:Program FilesInstallShield Installation Information folder.

{2F4AF40B-433A-494E-BB41-816D113F32BA}

Then try to re-install.

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Thanks again for your help I have tried the above with no success I have opened up all the setup files in the above folder but none refer to Heathrow 2008. I have also run the diskclean program in the control panel to delete any unwanted items hopeing that this would solve the issue.

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Thanks again no I haven't managed to install it . I tried again last night but got the same error already installed

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Just wondering if there is any news or ideas on how I can get Heathrow Installed again from the tchnical Dept.

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Hello Micker,

Please try the following,

Open the following folder.

C:Program FilesInstallShield Installation Information, make a temp folder in there and move all the folders into the temp folder then try re-installing.

If it then re-installs fine move all the folders back out from the temp folder back to the original location.

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Thanks again for trying to help my situation I had a go at what you advised but no luck getting it installed.

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Thanks again for trying to help my situation I had a go at what you advised but no luck getting it installed.

I have just asked the people who are making our installer to look into this issue. It will be solved.

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Hi,

please try to check this..

1. Start the regedit.exe (START > RUN and insert "regedit")

2. Go to the folder

HKEY_LOCAL_MACHINE > SOFTWARE > Aerosoft

3. Delete the folder "London Heathrow 2008"

4. Start the installer again.

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Thanks again I have done the regedit as you said but nothing in the list of items has anything that refers too Aersoft. The list shows the following items : classes:clients:microsoft nvidia etc .

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Hello micker,

I am at a loss as to why after all these suggestions it still wont install as it thinks its still installed.

I'll ask our techs for more suggestions if they have any.

I know this may not work but could you see if it will install in Safe Mode.

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Thanks for all your help I will try again at the weekend I am trying to avoid doing a hard drive format but maybe it might be worth it to get the program working I have started to save and back up some programs etc

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