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otterspotter

EFB CTD in A330 1.0.0.8

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Since one of the sticky posts above asked to post instances of the EFB CTD, here's my error.  Happened twice on selecting EFF and LINKS tabs.  Running Windows 10 and P3D 4.5 HF2.

 

4/19/2020 8:58:14 PM
Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93
Faulting module name: EFB_Ctrl.dll, version: 1.64.0.7, time stamp: 0x5e31253b
Exception code: 0xc0000409
Fault offset: 0x00000000000071b4
Faulting process id: 0x2ac0
Faulting application start time: 0x01d616c4836a21c6
Faulting application path: C:\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Program Files (x86)\aerosoft\Aerosoft A330 Professional\SimObjects\Airplanes\Aerosoft A330 Professional Base\Panel_Fallback\WebSimGauge\EFB_Ctrl.dll
Report Id: b05bce39-d6bf-4309-88c5-a33bbc19113d
Faulting package full name: 
Faulting package-relative application ID: 

 

I'll stay off of those tabs for now.

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Do not install any addon under C:\Program Files (x86), worst place ever, due to Windows rights management.

Update your Airbus to the latest version 1.0.0.10

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I had the same problem today, I was on the EFB view (selected from the pre-selection of screens up left), and went to CTD once more.  I am surprised about the reference of not installing anything in this location: 

On 4/20/2020 at 7:39 AM, mopperle said:

Do not install any addon under C:\Program Files (x86)

Since I did not select the installation location myself, but the Aerosoft installer did..., why would it be wrong then? Your remark sounds confusing! Could you please clarify? Thank you.

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The Program Files folder is special to the OS, it is protected in many ways. Modern P3D should never be installed inside the sim folder.

 

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Thank you Mathijs, but I am still confused. The advice given above is directly in contradiction of what the Aerosoft installer does, so if the advice is right, the Aerosoft  installer should be corrected. I am merely trying to be logical!? Why would the Aerosoft installer suggests a wrong locationto install the bus  is the question? Or am I totally mistaken here?

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The installer picks the path that your system has at that moment as default. If that is where your P3D advise it, that what it will show. But no matter what, Program Files is by far the worse place.
You will fin hundreds of internet posts about that.

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Thank you, I understand Program Files is the worst folder. P3Dv4.5 HF2 is installed on this location as per P3D installer.

 

However what I am referring to is that previous post from Otto, he says 

On 4/20/2020 at 7:39 AM, mopperle said:

Do not install any addon under C:\Program Files (x86)

My A330 was installed on this location by the Aerosoft installer. Is that a mistake, should I uninstall it and where else should I install it? For information I have a bunch of other P3D add-ons on that same location and dont seem to have any problem with them.

 

Interestingly (so to speak), I had another CTD this morning with the A330 due to my switching to an outside view (the very first time on that flight on the ground while boarding was in progress). It seems that it is almost impossible for me to change views with this plane. Whenever I remain with the virtual cockpit view, I can complete my flights with no issue, whenever I switch to another view, I take the risk to terminate my flight instantly with a CTD, this has been my experience so far with the A330 in the past month. Yesterday was because I clicked on the EFB mid-flight, today was because I wanted to watch the luggage loading...

 

Thank you for any advice regarding this issue.

PS: I am using the latest version 1.0.0.10

 

 

 

 

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I would indeed re-install it in another location.

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So as to keep my topic updated, I re-installed the A330 latest version as advised above, and since then had several CTD, one on a flight from VTSP to LSZH when lining up with the LOC 28 at LSZH, suddenly the plane became uncontrollable ad crashed to CTD, today on a flight from TFFF to LFPO, everything fine until my descent when I switched to the FMCG to enter my landing data, CTD...  That airplane is special indeed, fortunately I have plenty of others (more complex) where my flights do end up at the gate!...

Jokes apart, I would not mind understanding what the problem is, as I mentioned tongue in cheek, several other complex airplanes reputed to me much more hungry on resources demonstrate no such problem, so I am at a loss to understand why this A330 can't reach its destinations. In most cases so far, my CTD would happen when switching to a different view, today it is when I called the flight computer view (not the first time this happens.

So any help will be welcome indeed. I know this aircraft is not finished as you correctly advertised, but this begs the question: when will it be?

Thank you for your assistance.

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To complement my post above here are the two reports from Windows:

Yesterday, CTD upon entering descent data into FMCG:

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Problem signature
Problem Event Name:    AppHangXProcB1
Application Name:    Prepar3D.exe
Application Version:    4.5.14.34698
Application Timestamp:    5e94b5c2
Hang Signature:    1c8b
Hang Type:    134250496
Waiting on Application Name:    dxdiag.exe
Waiting on Application Version:    10.0.18362.387
OS Version:    10.0.18363.2.0.0.768.101
Locale ID:    4108
Additional Hang Signature 1:    1c8be9cbb6b1410d402a17e1a1dca7da
Additional Hang Signature 2:    d887
Additional Hang Signature 3:    d8877434df3c4a8e07591cc978a38401
Additional Hang Signature 4:    1c8b
Additional Hang Signature 5:    1c8be9cbb6b1410d402a17e1a1dca7da
Additional Hang Signature 6:    d887
Additional Hang Signature 7:    d8877434df3c4a8e07591cc978a38401

Extra information about the problem
Bucket ID:    4c01f845cfe4ed1037fb82ec002f1808 (1728118832153696264)
 

This morning, I started the same flight from TFFF, but this time, the CTD happened on the ground after I started the APU immediately before pushback:

 

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path:    C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Problem signature
Problem Event Name:    AppHangB1
Application Name:    Prepar3D.exe
Application Version:    4.5.14.34698
Application Timestamp:    5e94b5c2
Hang Signature:    6bbc
Hang Type:    134217729
OS Version:    10.0.18363.2.0.0.768.101
Locale ID:    4108
Additional Hang Signature 1:    6bbc6ba8cdd50d5c60783929fd30f220
Additional Hang Signature 2:    1aba
Additional Hang Signature 3:    1abaf2ff6a516ff174e45303e3999d24
Additional Hang Signature 4:    b218
Additional Hang Signature 5:    b2183095f5ec05d744247b18b597f1c3
Additional Hang Signature 6:    d09a
Additional Hang Signature 7:    d09a55ff9f1cb25c0ec1f84aae1aef5c

Extra information about the problem
Bucket ID:    72dd8b7d37c7455066b27d16e240e41d (1635507151927567389)
 

As a reminder, my PC main specifications are as follows:

  • P3Dv4.5.3
  • Windows 10 Home 1909
  • Intel 8770K NO OC, NO HT
  • EVGA GeForce GTX 1070 8GB VRAM, Driver 446.14
  • 32 GB RAM

The A330 is installed in the Aerosoft folder on C drive along with my numerous other Aerosoft products.

 

I am using the plane in conjunction with the usual following software:

  • Active Sky P3Dv4.5
  • REX Environment Force
  • Aivlasoft EFB v2
  • MCE
  • GSX 2
  • Track IR

 

Thank you. 

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Please stick to your other topic. No need for double posts.

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