mcstagg 1 Posted April 18, 2020 Share Posted April 18, 2020 Good evening, I appologise for being impatient (I'm mostly just excited to try the airbus out) but I wrote a ticket about an hour ago regarding a purchase I just made on your store for the Airbus Professional Bundle and I have no idea if the ticket was recieved or not. My order is still listed as not processed yet and my paypal payment is listed as "pending". Not sure what to do as I can't tell if the payment failed or if it's something on your end. I can't even cancel the order to try another payment option and I'm concerned about being billed 80 euros twice. Any help you can provide would be greatly appreciated. Thank you in advance. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted April 18, 2020 Deputy Sheriffs Share Posted April 18, 2020 As it is weekend, nobody form Aerosoft will answer your question. Sometimes the process at Paypal takes longer then usual. It often depends on the payment you have choosen for your Paypal account. E.g. debit cards need sometimes aditional one or two days then a credit card. And Aerosoft can only proceed with an order when they got the money from Paypal. 9 minutes ago, mcstagg said: my paypal payment is listed as "pending". Is this what you see in your Paypal account? Then you know where the problem lies. Link to comment Share on other sites More sharing options...
mcstagg 1 Posted April 18, 2020 Author Share Posted April 18, 2020 I guess that’s what has happened then, I’ve tried going through the the PayPal support stuff and they just say contact the retailer. I won’t be using PayPal again for orders from here that’s for sure. Very frustrating as I was really hoping to get started with the bus tonight... Link to comment Share on other sites More sharing options...
mcstagg 1 Posted April 20, 2020 Author Share Posted April 20, 2020 This forum post can be closed. I'm speaking to a very friendly rep from Aerosoft via email now. Hopefully we can get it sorted Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted April 20, 2020 Deputy Sheriffs Share Posted April 20, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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