Flyer330 10 Posted April 16, 2020 Share Posted April 16, 2020 I was just doing a group flight when my sim crashed. So I reloaded from a save point and just kept going. After a while a get a CTD and event viewer gives me this: Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93 Faulting module name: FMGS.dll, version: 4.64.0.15, time stamp: 0x5e7d9b63 Exception code: 0xc0000005 Fault offset: 0x00000000000bfe31 Faulting process id: 0x2fbc Faulting application start time: 0x01d613b47a4ba0c9 Faulting application path: D:\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: D:\Prepar3D v4 Add-ons\Aerosoft A330 Professional\SimObjects\Airplanes\Aerosoft A330 Professional Base\Panel_Fallback\DLLs\FMGS.dll Report Id: 46d5910c-e85d-4312-a80a-c00055456b16 Faulting package full name: Faulting package-relative application ID: I tried reloading again and it happened 3 more times. I'm running latest Windows update, P3D v4.5 HF2, 1.0.0.10 of the A330 and the only special thing I'm doing is reloading for a save. I can provide all of the save files but I don't have logs. Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 16, 2020 Author Share Posted April 16, 2020 So I just did a reinstall and it seems to be still doing the same thing. Here is a zip of the save files in case there might be something of worth in there: FMGSDLLCrashSave.zip Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted April 16, 2020 Deputy Sheriffs Share Posted April 16, 2020 Anything to do after loading the saved flight or just let it run and at a certain point it will CTD by itself? Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 16, 2020 Author Share Posted April 16, 2020 2 hours ago, masterhawk said: Anything to do after loading the saved flight or just let it run and at a certain point it will CTD by itself? It seems to CTD a couple minutes after it loads Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 16, 2020 Aerosoft Share Posted April 16, 2020 Anything in the Windows events log? Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 16, 2020 Author Share Posted April 16, 2020 5 hours ago, Mathijs Kok said: Anything in the Windows events log? Yeah, I put the text from the log in the spoiler in the original post. I also found this one from 1 second before the first one: Application: Prepar3D.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FFC44E4FE31 Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 16, 2020 Deputy Sheriffs Share Posted April 16, 2020 Please run the attached tool and post the output here: ASVersionInfo.zip Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 16, 2020 Author Share Posted April 16, 2020 Here you go, though I'm not sure why it says I'm still running Windows 1903: Hardware -------- CPU AMD Ryzen 7 2700X Eight-Core Processor GPU Radeon RX Vega (2560 x 1440 x 4294967296 colors) GPU Driver 26.20.15029.20013 RAM 32GB @ 3200MHz Microsoft Windows ----------------- Windows 10 Post May 2019 (1903) Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.5.13.32097) found at: D:\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition (10.0.62615.0 (FSX.20150710-1055)) found at: D:\Steam\steamapps\common\FSX\ FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Flight Simulator SimConnect Client v10.0.62615.0 - (Version Data: 10.0.62615.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40649 - (Version Data: 12.0.40649.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40649 - (Version Data: 12.0.40649.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 17, 2020 Aerosoft Share Posted April 17, 2020 Nothing there that seems abnormal. Can you recreate the issue? Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 17, 2020 Author Share Posted April 17, 2020 5 hours ago, Mathijs Kok said: Nothing there that seems abnormal. Can you recreate the issue? It seems to happen after a couple minutes when I load up the attached save in the second post. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 18, 2020 Aerosoft Share Posted April 18, 2020 I tried that flight save on all of the test machines we have but never seen the issue. Are you sure it is not related to something specific you do? Link to comment Share on other sites More sharing options...
Flyer330 10 Posted April 20, 2020 Author Share Posted April 20, 2020 On 4/18/2020 at 1:36 PM, Mathijs Kok said: I tried that flight save on all of the test machines we have but never seen the issue. Are you sure it is not related to something specific you do? Not anything that I know of, I just load the save and sit there. Actually I just remembered, I used time slew to catch up to the rest of my group flight. Could that be the cause? Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 20, 2020 Aerosoft Share Posted April 20, 2020 For sure. Link to comment Share on other sites More sharing options...
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