denveraviator 0 Posted April 8, 2020 Share Posted April 8, 2020 Hello, Aerosoft Forum- I hope you all will be able to help me with a problem with the Aerosoft Airbus A320/21 I obtained recently. You see, when I load the aircraft up, only the left MFD on the captain's slide loads, and when I try to change the aircraft stage to something else, the option to do so is grayed out and unselectable on the right MCDU. Without this, I can't properly set the aircraft into the state that I would like, and as a result, I am also unable to use the aircraft. Some help here would be very appreciated. Regards, denveraviator Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 8, 2020 Deputy Sheriffs Share Posted April 8, 2020 Please run the attached tool to give us some details about your PC/Sim environment and post the output. ASVersionInfo.zip Link to comment Share on other sites More sharing options...
denveraviator 0 Posted April 8, 2020 Author Share Posted April 8, 2020 Here you go: Hardware -------- CPU Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz GPU NVIDIA GeForce MX130 () GPU Driver 430.64 GPU Intel(R) UHD Graphics 620 (1920 x 1080 x 4294967296 colors) GPU Driver 25.20.100.6577 RAM 16GB @ 2400MHz Microsoft Windows ----------------- Windows 10 Post May 2019 (1903) Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.4.16.27077) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020 - (Version Data: 14.13.26020.0) Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020 - (Version Data: 14.13.26020.0) Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020 - (Version Data: 14.13.26020.0) Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020 - (Version Data: 14.13.26020.0) Prepar3D v4 Content - (Version Data: 4.4.16.0) Prepar3D v4 Professional Client - (Version Data: 4.4.16.0) Prepar3D v4 Scenery - (Version Data: 4.4.16.0) Prepar3D v4 SDK 4.5.13.32097 - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 9, 2020 Deputy Sheriffs Share Posted April 9, 2020 OK, you posted in the wrong (FSX) forum. next time please use the dedicated forum for the Airbus Professional. To solve your problem, you have to update your P3D to the latest version 4.5 with Hotfix 2. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted April 9, 2020 Deputy Sheriffs Share Posted April 9, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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