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jonathan69c

Can't type in the EFB

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please do not post such file types.

Attach screenshots in jpg only directly to your post.

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Click on the bezel (brown surround near the top) of the "Ipad" till you see a green light, then it should work

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Keyboard works for me once the green lights on, some screen have a pop-up keyboard, keep in mind if the green light on the keyboard is locked to the EFB.

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Got the latest A320 version and expieriencing the same issue. For example on the EFF > weather page there is no chance to enter any letters into the "ICAO" field. Clicking above to activate the green light doesn't work, too.

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That's strange. I cannot imagine what could cause this issue for some customers. Is there anything (software-wise) that could hinder the keyboard inputs there? Antivirus is no factor here I guess.

 

My Bus is a fresh install from yesterday while Antivirus was disabled during installation.

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TBH, we currently have no idea, why it works for 99,99% of the users, but still a few are having problems. Unforunately there are so many variables that could lead to this: OS, drivers, addons, tweaks, settings....

And if something is not reported by a majority of users and/or can be easily recreated, it is nearly impossible to track it.

But what we have seen in many cases: a fresh install of Windows and P3D solved all those kind of strange issues. Of course this is not a good solution, but it is also a fact, that systems sometimes got fucked up over the time with continous installation/updating of software and/or Windows itself.

 

Maybe some reasons why I'm so "lucky" and do not see things like his:
- doing mandatory Windows Updates immediately

- delaying functional Windows updates

- driver updates only, when they solve a known bug I experience, as most of them only support newer hardware or add (useless) features

- all sim related stuff installing on a separate disk, nothing into c:\program files etc.

- no tweaks at all

- settings regarding the Sim and hardware only done with default tools, even no Nvidia Control panel/NvidiaInspector and all those other tools around

 

But just for interest: run the attached tool and post the output here. Maybe I can find soemthing.

ASVersionInfo.zip

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Here you are. :)

 

Hardware
--------
CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
GPU NVIDIA GeForce GTX 1080 Ti (3840 x 2160 x 4294967296 Farben)
GPU Driver 432.00
RAM 32GB @ 3000MHz

Microsoft Windows
-----------------
Windows 10 Post May 2019 (1903) Update 64-bit

Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x (4.5.12.30293) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020 - (Version Data: 14.13.26020.0)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020 - (Version Data: 14.13.26020.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.12.0)
Prepar3D v4 Content - (Version Data: 4.3.29.0)
Prepar3D v4 Scenery - (Version Data: 4.3.29.0)

 

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You do not have HF2 for P3Dv4.5 installed. Absolutely mandatory!

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Well, then your little software maybe helped already. Didn't know of a P3D Hotfix as there is no info sent to customers in any way. I will check that and update my P3D in this case. Will report back. Thanks!

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@mopperle Unfortunately, installing P3D 4.5 Hotfix didn't solve the issue. I could try reinstalling the Bus one more time, but it's taking time now. Here is my Aerosoft Version info output:

 

Hardware
--------
CPU Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz
GPU NVIDIA GeForce GTX 1080 Ti (3840 x 2160 x 4294967296 Farben)
GPU Driver 432.00
RAM 32GB @ 3000MHz

Microsoft Windows
-----------------
Windows 10 Post May 2019 (1903) Update 64-bit

Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x (4.5.13.32097) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)


Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020 - (Version Data: 14.13.26020.0)
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020 - (Version Data: 14.13.26020.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.13.0)
Prepar3D v4 Content - (Version Data: 4.3.29.0)
Prepar3D v4 Scenery - (Version Data: 4.3.29.0)

 

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TBH, no idea what is causing this problem on your side. Open a ticket at support@aerosoft.com, maybe they have an idea.

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On 4/8/2020 at 7:14 PM, jonathan69c said:

Hi aerosoft i have the a32x, and when i try to use the EFB with the green input light on, i still can't type with my keyboard. I have the newest verison of the a320

 

 

2020-04-08 13-15-38.mkv 16.03 MB · 6 downloads

Hi!

Have you solved this issue?

I am having the same issue, too.

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Just fyi. A friend of mine installed Airbus 1.3.0.3 with P3D 4.5 Hotfix 3 and got the same issue that he can't type in letters in the EFB when the green dot is activated to active the keyboard. This should for sure be no problem on our sides. There are some reports now for this issue that should be crosschecked. There is some variable that can cause this.

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We did test all we could but we simply can't recreate the issue and simply have no idea what to check. Making random changes is not the best way to solve issues a handful of people have.  We'll make full new builds for next version (this week) and perhaps that will solve it.

 

Would you be so kind to ask your friend to come here and report? Perhaps he has something special we can track down.

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