Loadhaul 1 Posted April 4, 2020 Share Posted April 4, 2020 Hi all, Over the course of a 9 hour flight my ND has frozen up, along with the respective controls for it such as the range knob, display mode etc. Nothing else has frozen and there has been no CTD's and nonetheless the MCDU is sequencing the flight plan perfectly fine as if the ND was functioning. It seemed to of locked up on the 5th hour enroute, about 1 hour after exiting a NAT track which the aircraft was flown using the MACH Start/End waypoint mode to fly a fixed mach speed. The PFD's are also working perfectly fine as well. I was actually away from my PC when it froze, hence there wasn't anything that caused it. The aircraft was just installed a few weeks ago and updated to the latest version, did a few flights, but this was the first long haul I've attempted with it. If you observe the screenshot you can see that the ND has completely locked it self up, while the MCDU is sequencing the normal flight plan ahead of what's on the ND. Additionally, I've selected 10nm NAV display mode on the ND to highlight how it's unresponsive in this screenshot Thanks in advance. PC Specs: i7 9700K 4.8GHz RTX 2080 16GB RAM MB: ASUS XI Hero Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted April 4, 2020 Deputy Sheriffs Share Posted April 4, 2020 I love those screenshots taken at night, as you cant hardly see anything. And a screenshot cant show a freeze, but a video can. What exact version of the A330 do you have installed? Also please run the attached tool to give us more details about your PC/Sim environment and post the output. ASVersionInfo.zip Link to comment Share on other sites More sharing options...
Loadhaul 1 Posted April 4, 2020 Author Share Posted April 4, 2020 Sorry about that, they're during the day but with HDR off, hence really dark. The ND itself in the screenshots doesn't correspond to what's on the MCDU, that's what it's trying to show. I have 1.0.0.8 installed for the A330. Here's the output of the tool you gave me, I apologise if this made the thread a bit messy. Hardware -------- CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz GPU NVIDIA GeForce RTX 2080 (2560 x 1440 x 4294967296 colors) GPU Driver 445.75 RAM 16GB @ 3200MHz Microsoft Windows ----------------- Windows 10 1903 May 2019 Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.5.13.32097) found at: D:\P3D\P3D Core\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • D:\SteamLibrary/steamapps/common/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted April 4, 2020 Deputy Sheriffs Share Posted April 4, 2020 OK, please update to the latest version 1.0.0.10 Link to comment Share on other sites More sharing options...
Loadhaul 1 Posted April 5, 2020 Author Share Posted April 5, 2020 Thanks for your help. I'll update it to that version and see if it happens again. Link to comment Share on other sites More sharing options...
pwelland 0 Posted November 17, 2020 Share Posted November 17, 2020 hi wonder if any one can help i am running the latest version of A330 PRO 1.0.3.1. i have had the same issue as above. mine has happened from taxi to runway. i have got a short vide showing the problem Hardware -------- CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz GPU NVIDIA GeForce GTX 1070 (1920 x 1080 x 4294967296 colors) GPU Driver 457.30 GPU Intel(R) UHD Graphics 630 () GPU Driver 26.20.100.7263 RAM 16GB @ 2666MHz Microsoft Windows ----------------- Windows 10 Post May 2019 (1903) Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.5.14.34698) found at: E:\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.19041.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.19041.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 - (Version Data: 11.0.51106.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 - (Version Data: 11.0.51106.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016 - (Version Data: 14.27.29016.0) Prepar3D v4 Content - (Version Data: 4.5.14.0) Prepar3D V4 Plugin - (Version Data: 8.0.150.0) Prepar3D v4 Professional Client - (Version Data: 4.5.14.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
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