Bernard Ducret 6 Posted April 4, 2020 Share Posted April 4, 2020 I bought the A330 two days ago, started two flights which both ended the same way CTD when changing views (from inside to outside). I am using P3Dv4.52 with RexEnv, AS4, MCE and GSX. This happened regardless whether I use hardware switch (1st case), or P3D command (2nd case). The flight was the same LPPT-SBGR, the first crash happened when climbing to my FL (I had used changing views several times before with no event, on the second occurrence, it happened on the ground when refueling... Any help would be appreciated. Thank you. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted April 4, 2020 Deputy Sheriffs Share Posted April 4, 2020 The detailed error message would be helpfull. You may find it in the Windows Eventviewer under Windows Logs/Application at the time of the crash. Please run the attached tool to give us more detail about your PC/Sim environment and post the content here. ASVersionInfo.zip Link to comment Share on other sites More sharing options...
Bernard Ducret 6 Posted April 4, 2020 Author Share Posted April 4, 2020 Hardware -------- CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz GPU NVIDIA GeForce GTX 1070 (2560 x 1440 x 4294967296 colors) GPU Driver 436.30 RAM 32GB @ 3200MHz Microsoft Windows ----------------- Windows 10 1903 May 2019 Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.5.13.32097) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.650 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Professional Client - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.1.7.0) Windows error message this morning: Source Prepar3D exe Summary Stopped working Date 4/4/2020 9:40 AM Status Report sent Description Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Problem signature Problem Event Name: APPCRASH Application Name: Prepar3D.exe Application Version: 4.5.13.32097 Application Timestamp: 5d8abf93 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.18362.719 Fault Module Timestamp: b31987d3 Exception Code: c0020001 Exception Offset: 000000000003a859 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: f250 Additional Information 2: f250b6f844b895bd26f6fc5911f907eb Additional Information 3: e592 Additional Information 4: e5922f17bd6e6ff20587407464b0da09 Extra information about the problem Bucket ID: 5e1b0037cd6b9445d39aa9f18dfb6d56 (1412628288068349270) Windows error message yesterday: Source Prepar3D exe Summary Stopped working Date 4/2/2020 5:11 PM Status Report sent Description Faulting Application Path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Problem signature Problem Event Name: APPCRASH Application Name: Prepar3D.exe Application Version: 4.5.13.32097 Application Timestamp: 5d8abf93 Fault Module Name: StackHash_5909 Fault Module Version: 10.0.18362.719 Fault Module Timestamp: 64d10ee0 Exception Code: c0000374 Exception Offset: PCH_93_FROM_ntdll+0x000000000009CC14 OS Version: 10.0.18362.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5909 Additional Information 2: 590963b824121b95f9e84f44f5986499 Additional Information 3: c1c1 Additional Information 4: c1c16032eaa069a683428dd4a42a5d63 Extra information about the problem Bucket ID: 80db3d9a7d667042f72eaaa6306dc445 (1670460142554825797) Thank you for your help. 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Deputy Sheriffs mopperle 4161 Posted April 4, 2020 Deputy Sheriffs Share Posted April 4, 2020 Jean-Claude, the data you sent look good. The problem is the kernelbase.dll error, as it is the most difficult one to solve, as there can be 1000 reasons for it. On most cases it indicates that something in the Windows environment is not as it should be. This can be Windows itself or a driver. What you should do: - run Windows Update multiple times to make sure it is uptodate - check your drivers; e.g. your graphic driver is not uptodate Link to comment Share on other sites More sharing options...
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