adog 0 Posted March 29, 2020 Share Posted March 29, 2020 Hi Guys, Purchased the A330 yesterday and the efb is just a pure white screen. tried changing the bloom and other settings and nothing changes the screen. I run p3d v4. Here's a picture below, please help. Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 29, 2020 Deputy Sheriffs Share Posted March 29, 2020 Have you already run the ASUpdater and updated to the lastest version 1.0.0.10? Link to comment Share on other sites More sharing options...
adog 0 Posted March 29, 2020 Author Share Posted March 29, 2020 Yes just completed the update restarted the computer and still no change Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 29, 2020 Deputy Sheriffs Share Posted March 29, 2020 Please run the attached tool and post the result. ASVersionInfo.zip Link to comment Share on other sites More sharing options...
adog 0 Posted March 29, 2020 Author Share Posted March 29, 2020 Hardware -------- CPU Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz GPU NVIDIA GeForce GTX 1070 (1920 x 1080 x 4294967296 colors) GPU Driver 432.00 RAM 16GB @ 2133MHz Microsoft Windows ----------------- Windows 10 1709 Fall Creators Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.4.16.27077) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x (4.4.16.27077) found at: C:\Program Files\Lockheed Martin\Prepar3D v4\ FSX Steam Edition not installed FSX SP2/Acceleration () found at: C:\Program Files\Lockheed Martin\Prepar3D v4\ X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.16299.15 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.16299.15 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 - (Version Data: 10.0.30319.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 - (Version Data: 11.0.60610.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 - (Version Data: 11.0.60610.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Academic Client - (Version Data: 4.4.16.0) Prepar3D v4 Content - (Version Data: 4.4.16.0) Prepar3D v4 Scenery - (Version Data: 4.4.16.0) Prepar3D v4 SDK 4.5.13.32097 - (Version Data: 4.5.13.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 29, 2020 Deputy Sheriffs Share Posted March 29, 2020 You are running an outdated P3Dv4. The system requirements ask clearly for P3Dv4.5 with Hotfix 2. Link to comment Share on other sites More sharing options...
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