DavidArman 0 Posted March 28, 2020 Share Posted March 28, 2020 hello again, i got a problem while flying the airbus a330. i already got two CTD and mainly happens in approach, descent. this making me really frustated and angry. especially its CTD upon landing. idk if its caused by other factors or the aircraft it self. So here i provided you some content errors.log, and a windows crash logs. because i dont know anything about thoose stuff i need your help to see my logs and tell me whats the problem. ill be happy to provide more files to make the troubleshooting faster... looking forward for your solutions... Thanks.. Windows logs (ucrtbase.dll) faulting module P3D.evtx ContentErrors.txt Windows logs (kernelbase) faulting module P3D.evtx Windows logs (kernelbase 2) faulting module P3D.evtx oh yeah and this issue happens also before update V1.0.0.8 and after update V1.0.0.10 the issue remains.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Secondator 643 Posted March 28, 2020 Deputy Sheriffs Share Posted March 28, 2020 Is the CTD happening in certain area in your simulator or regardless where you are flying? Is this something that you have always experienced or something that has occurred just recently? Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 28, 2020 Author Share Posted March 28, 2020 So far it happens when im descending, approaching, and on final to land. I have TWO CTD so far. The first one was in america, approaching vancouver. just after established on the ils, i extend the flaps then it froze and crashed to desktop. The second one is when i was approaching Inverness in scotland. The CTD happens on descend from cruise level. i was looking at activesky for the descend data then i went back to sim, after arround 30 seconds it froze then crashed to desktop. I dont have performance issue with my sim, i set my sim vSYNC on so that it would lock to my monitor refrest rate wich is 50hz. so im getting a solid 50fps when the sky is clear.. and arround 30-50 fps when the weather is bad. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 28, 2020 Author Share Posted March 28, 2020 I just installed the product 2 days ago, so it sometimes happens... but its annoying. it crashes when you're about to land.. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 28, 2020 Aerosoft Share Posted March 28, 2020 I am sorry it makes you angry and frustrated, but unless we can recreate what you see and can link that to a bug it is very hard to assist. Keep in mind this a product used by tens of thousands of users why do not see what you see, so we need to find a specific issue on your system. That is incredibly hard. If you find a situation where you can recreate it reliably we gladly try it. Your log files do not really help but seem to suggest an issue with runtime files. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 29, 2020 Author Share Posted March 29, 2020 12 hours ago, Mathijs Kok said: I am sorry it makes you angry and frustrated, but unless we can recreate what you see and can link that to a bug it is very hard to assist. Keep in mind this a product used by tens of thousands of users why do not see what you see, so we need to find a specific issue on your system. That is incredibly hard. If you find a situation where you can recreate it reliably we gladly try it. Your log files do not really help but seem to suggest an issue with runtime files. ok thanks for the help, i will kept using the product to find what caused this problem... Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 29, 2020 Deputy Sheriffs Share Posted March 29, 2020 Maybe we get a hint, when you run the attached tool and post the content here: ASVersionInfo.zip Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 29, 2020 Author Share Posted March 29, 2020 Hardware -------- CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz GPU NVIDIA GeForce RTX 2070 SUPER (1920 x 1080 x 4294967296 colors) GPU Driver 445.75 RAM 32GB @ 3200MHz Microsoft Windows ----------------- Windows 10 Post May 2019 (1903) Update 64-bit Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v4.x (4.5.13.32097) found at: E:\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition (10.0.62615.0 (FSX.20150710-1055)) found at: E:\Steam\steamapps\common\FSX\ FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • E:\Steam/steamapps/common/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Flight Simulator SimConnect Client v10.0.62615.0 - (Version Data: 10.0.62615.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.59193.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) the only reason i have P3D beside xplane11, is i want to fly this magnificent aircraft! Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted March 29, 2020 Deputy Sheriffs Share Posted March 29, 2020 The only thing I can see is that your C++ 2013 librarries are not uptodate Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 29, 2020 Author Share Posted March 29, 2020 31 minutes ago, mopperle said: The only thing I can see is that your C++ 2013 librarries are not uptodate Ok... So i need to get Update for Visual C++ 2013. Hope this is the only issue.. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 29, 2020 Author Share Posted March 29, 2020 It seems that its uptodate.. Link to comment Share on other sites More sharing options...
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