Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

Jump to content
zebacking

A321 Profesional - CTD ucrtbase.dll

Recommended Posts

Hello Everyone,

 

You don't know how frustrating is a CTD after you buy something.... Well, I'm trying to flight the a321 pro and every since I turn on Wing or Eng anti-ice, I have a CTD, always due to ucrtbase.dll. I've tried to not turn on these, but, randomly, at some point of the flight, comes the CTD. I've read all posts here at this forum, nothing helped me... Interesting that with a320 it works. The last thing that I've tried was to reinstall my W10, and in my first flight, the CTD with this dll. Below you can find my log from Event Viewer, log from AppCrashView, version of P3D. If you need something else please let me know.

 

Thanks in advance.

 

 

 

image.png.c5fa26a4e3935ccc4ca7875122e7fe21.png      image.thumb.png.bca28b90a209bc7f0b2a2b547d8056d3.png

 

Version=1
EventType=BEX64
EventTime=132297099911169643
ReportType=2
Consent=1
UploadTime=132297099916277753
ReportStatus=268435456
ReportIdentifier=b5e47cc5-f993-442f-b9e8-ea19b6fb7bb3
IntegratorReportIdentifier=120d8c34-1cf4-4913-a6fb-34367288f743
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00005da4-0001-0006-00cb-91787f03d601
TargetAppId=W:00006be0a96c9e01fd02075dd7e32152eb8100000904!0000b97d9fe164fefac7318ea1161301cb1b8e75b29a!Prepar3D.exe
TargetAppVer=2019//05//09:19:08:29!2da95e!Prepar3D.exe
BootId=4294967295
TargetAsId=7317
UserImpactVector=858796848
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=832c14e1b753ea7e02a1a5a4484e5e1b
Response.BucketTable=5
Response.LegacyBucketId=1342536288939433499
Response.type=4
Sig[0].Name=Nome do Aplicativo
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Versão do Aplicativo
Sig[1].Value=4.5.12.30293
Sig[2].Name=Carimbo de Data//Hora do Aplicativo
Sig[2].Value=5cd47aad
Sig[3].Name=Nome do Módulo de Falhas
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Versão do Módulo de Falhas
Sig[4].Value=10.0.17763.719
Sig[5].Name=Carimbo de Data//Hora do Módulo de Falhas
Sig[5].Value=15f8b9b3
Sig[6].Name=Deslocamento de Exceção
Sig[6].Value=000000000006e91e
Sig[7].Name=Código de Exceção
Sig[7].Value=c0000409
Sig[8].Name=Dados de Exceção
Sig[8].Value=0000000000000007
DynamicSig[1].Name=Versão do sistema operacional
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Identificação da Localidade
DynamicSig[2].Value=1046
DynamicSig[22].Name=Informações Adicionais 1
DynamicSig[22].Value=7ee9
DynamicSig[23].Name=Informações Adicionais 2
DynamicSig[23].Value=7ee9aa0f1825320926262a6c228727e8
DynamicSig[24].Name=Informações Adicionais 3
DynamicSig[24].Value=7ce4
DynamicSig[25].Name=Informações Adicionais 4
DynamicSig[25].Value=7ce443009cfff407b2ca39112221aea8
UI[2]=C:\P3D\Prepar3D.exe
LoadedModule[0]=C:\P3D\Prepar3D.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Windows\SYSTEM32\AcGenral.DLL
LoadedModule[6]=C:\Windows\System32\msvcrt.dll
LoadedModule[7]=C:\Windows\System32\sechost.dll
LoadedModule[8]=C:\Windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[10]=C:\Windows\System32\combase.dll
LoadedModule[11]=C:\Windows\System32\ucrtbase.dll
LoadedModule[12]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[13]=C:\Windows\System32\GDI32.dll
LoadedModule[14]=C:\Windows\System32\gdi32full.dll
LoadedModule[15]=C:\Windows\System32\msvcp_win.dll
LoadedModule[16]=C:\Windows\System32\USER32.dll
LoadedModule[17]=C:\Windows\System32\win32u.dll
LoadedModule[18]=C:\Windows\System32\ole32.dll
LoadedModule[19]=C:\Windows\System32\advapi32.dll
LoadedModule[20]=C:\Windows\System32\SHELL32.dll
LoadedModule[21]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\System32\shcore.dll
LoadedModule[23]=C:\Windows\System32\windows.storage.dll
LoadedModule[24]=C:\Windows\System32\profapi.dll
LoadedModule[25]=C:\Windows\System32\powrprof.dll
LoadedModule[26]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[27]=C:\Windows\System32\cryptsp.dll
LoadedModule[28]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[29]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[30]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[31]=C:\Windows\SYSTEM32\AcLayers.DLL
LoadedModule[32]=C:\Windows\SYSTEM32\sfc.dll
LoadedModule[33]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[34]=C:\Windows\System32\bcrypt.dll
LoadedModule[35]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[36]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[39]=C:\Windows\System32\IMM32.DLL
LoadedModule[40]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[41]=C:\P3D\api.dll
LoadedModule[42]=C:\Windows\System32\WS2_32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\Cabinet.dll
LoadedModule[44]=C:\Windows\System32\CRYPT32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\MSWSOCK.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[47]=C:\Windows\System32\MSASN1.dll
LoadedModule[48]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.1098_none_6d03474a59fc817b\COMCTL32.dll
LoadedModule[49]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[50]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[51]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[53]=C:\P3D\acontain.dll
LoadedModule[54]=C:\P3D\atc.dll
LoadedModule[55]=C:\P3D\ai_player.dll
LoadedModule[56]=C:\P3D\controls.dll
LoadedModule[57]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[58]=C:\P3D\demo.dll
LoadedModule[59]=C:\P3D\dis.dll
LoadedModule[60]=C:\P3D\facilities.dll
LoadedModule[61]=C:\P3D\flight.dll
LoadedModule[62]=C:\P3D\g3d.dll
LoadedModule[63]=C:\P3D\gps.dll
LoadedModule[64]=C:\P3D\fe.dll
LoadedModule[65]=C:\P3D\main.dll
LoadedModule[66]=C:\P3D\livingwater.dll
LoadedModule[67]=C:\P3D\menus.dll
LoadedModule[68]=C:\Windows\System32\COMDLG32.dll
LoadedModule[69]=C:\P3D\g2d.dll
LoadedModule[70]=C:\Windows\System32\WLDAP32.dll
LoadedModule[71]=C:\P3D\multiplayer.dll
LoadedModule[72]=C:\P3D\pdk.dll
LoadedModule[73]=C:\P3D\panels.dll
LoadedModule[74]=C:\P3D\sim1.dll
LoadedModule[75]=C:\P3D\simscheduler.dll
LoadedModule[76]=C:\P3D\simprop.dll
LoadedModule[77]=C:\P3D\sound.dll
LoadedModule[78]=C:\P3D\symmap.dll
LoadedModule[79]=C:\P3D\fs-traffic.dll
LoadedModule[80]=C:\P3D\terrain.dll
LoadedModule[81]=C:\P3D\util.dll
LoadedModule[82]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[83]=C:\P3D\visualfx.dll
LoadedModule[84]=C:\P3D\weather.dll
LoadedModule[85]=C:\Windows\SYSTEM32\CONCRT140.dll
LoadedModule[86]=C:\P3D\window.dll
LoadedModule[87]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[88]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[89]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[90]=C:\Windows\SYSTEM32\DINPUT8.dll
LoadedModule[91]=C:\P3D\librti1516e.dll
LoadedModule[92]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[93]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[94]=C:\Windows\SYSTEM32\MFReadWrite.dll
LoadedModule[95]=C:\P3D\d3dx11_43.dll
LoadedModule[96]=C:\P3D\mplEasyBlendSDKDX1164.dll
LoadedModule[97]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[98]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[99]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[100]=C:\P3D\d3dx9_43.dll
LoadedModule[101]=C:\P3D\D3DCOMPILER_47.dll
LoadedModule[102]=C:\Windows\SYSTEM32\DSOUND.dll
LoadedModule[103]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[104]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[105]=C:\P3D\audiere.dll
LoadedModule[106]=C:\P3D\libfedtime1516e.dll
LoadedModule[107]=C:\P3D\OpenRTI.dll
LoadedModule[108]=C:\P3D\D3DCOMPILER_43.dll
LoadedModule[109]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[110]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[111]=C:\Windows\SYSTEM32\inputhost.dll
LoadedModule[112]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[113]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[114]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[115]=C:\Windows\SYSTEM32\d2d1.dll
LoadedModule[116]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[117]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[118]=C:\Windows\SYSTEM32\RMCLIENT.dll
LoadedModule[119]=C:\P3D\language.dll
LoadedModule[120]=C:\Windows\system32\uxtheme.dll
LoadedModule[121]=C:\Windows\SYSTEM32\MSXML6.DLL
LoadedModule[122]=C:\P3D\uiInterface.dll
LoadedModule[123]=C:\Windows\SYSTEM32\mscoree.dll
LoadedModule[124]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[125]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[126]=C:\Windows\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[127]=C:\Windows\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[128]=C:\Windows\System32\psapi.dll
LoadedModule[129]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\3597805b7d7dce423abb491985dd28e8\mscorlib.ni.dll
LoadedModule[130]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[131]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\37a1d51f35918dd36a0d4e34cc91732e\System.ni.dll
LoadedModule[132]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\89bc329e8c65a9e13067c9776d925d78\System.Core.ni.dll
LoadedModule[133]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\5c4bb83974683693f279b187eae96a12\WindowsBase.ni.dll
LoadedModule[134]=C:\Windows\system32\rsaenh.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\461b892934d24d029a6ef6d42101af09\PresentationCore.ni.dll
LoadedModule[136]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\aa2d1624fcc30f9edb754a0ecec69b9d\PresentationFramework.ni.dll
LoadedModule[137]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\ba63c11f9d3e97ba61001aa3e9cc585e\System.Xaml.ni.dll
LoadedModule[138]=C:\Windows\SYSTEM32\dwrite.dll
LoadedModule[139]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[140]=C:\Windows\SYSTEM32\MSVCP140_CLR0400.dll
LoadedModule[141]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\b5152c3c02957bbe4459505a39afde20\System.Configuration.ni.dll
LoadedModule[143]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\1fb6db2ce6d2887fe6f8f620cb092343\System.Xml.ni.dll
LoadedModule[144]=C:\Windows\system32\dwmapi.dll
LoadedModule[145]=C:\Windows\System32\NSI.dll
LoadedModule[146]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[147]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[148]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[149]=C:\Windows\System32\MSCTF.dll
LoadedModule[150]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[151]=C:\Windows\System32\WINTRUST.dll
LoadedModule[152]=C:\Windows\system32\nvapi64.dll
LoadedModule[153]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvldumdx.dll
LoadedModule[154]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[155]=C:\Windows\System32\imagehlp.dll
LoadedModule[156]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvwgf2umx.dll
LoadedModule[157]=C:\Windows\system32\nvspcap64.dll
LoadedModule[158]=C:\Windows\SYSTEM32\WTSAPI32.DLL
LoadedModule[159]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[160]=C:\Windows\System32\clbcatq.dll
LoadedModule[161]=C:\Windows\SYSTEM32\CLDAPI.dll
LoadedModule[162]=C:\Windows\SYSTEM32\FLTLIB.DLL
LoadedModule[163]=C:\Windows\System32\Windows.StateRepositoryPS.dll
LoadedModule[164]=C:\Windows\system32\ntshrui.dll
LoadedModule[165]=C:\Windows\system32\srvcli.dll
LoadedModule[166]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[167]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.1098_none_de762ed45346ee8a\comctl32.dll
LoadedModule[168]=C:\Windows\system32\netutils.dll
LoadedModule[169]=C:\Windows\System32\coml2.dll
LoadedModule[170]=C:\Windows\system32\mssprxy.dll
LoadedModule[171]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[172]=C:\Windows\System32\MMDevApi.dll
LoadedModule[173]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[174]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[175]=C:\Windows\SYSTEM32\resourcepolicyclient.dll
LoadedModule[176]=C:\Windows\System32\Windows.UI.dll
LoadedModule[177]=C:\Windows\System32\TextInputFramework.dll
LoadedModule[178]=C:\Windows\SYSTEM32\XInput9_1_0.dll
LoadedModule[179]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[180]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[181]=C:\Windows\SYSTEM32\msacm32.drv
LoadedModule[182]=C:\Windows\SYSTEM32\midimap.dll
LoadedModule[183]=C:\Windows\system32\napinsp.dll
LoadedModule[184]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[185]=C:\Windows\System32\winrnr.dll
LoadedModule[186]=C:\Windows\system32\NLAapi.dll
LoadedModule[187]=C:\Windows\system32\wshbth.dll
LoadedModule[188]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[189]=C:\Windows\System32\rasadhlp.dll
LoadedModule[190]=C:\P3D\SimObjects\Modules\Utilities.dll
LoadedModule[191]=C:\P3D\CIGI.dll
LoadedModule[192]=C:\P3D\radar.dll
LoadedModule[193]=C:\P3D\VirtualReality.dll
LoadedModule[194]=C:\P3D\openvr_api.dll
LoadedModule[195]=C:\P3D\VarjoLib.dll
LoadedModule[196]=C:\P3D\ControllableCamera.dll
LoadedModule[197]=C:\P3D\Gauges\TargetInfo.dll
LoadedModule[198]=C:\P3D\Gauges\Fury_1500.dll
LoadedModule[199]=C:\P3D\Gauges\F-16.dll
LoadedModule[200]=C:\P3D\SimObjects\Modules\Driver.dll
LoadedModule[201]=C:\P3D\SimObjects\Modules\Orion MPCV.dll
LoadedModule[202]=C:\P3D\SimObjects\Modules\SLS Block 1.dll
LoadedModule[203]=C:\P3D\SimObjects\Modules\Laser.dll
LoadedModule[204]=C:\P3D\SimObjects\Modules\Quadcopter.dll
LoadedModule[205]=C:\P3D\EyeData.dll
LoadedModule[206]=C:\P3D\SimDirector.dll
LoadedModule[207]=C:\Users\c_bel\Documents\Prepar3D v4 Add-ons\Navigraph Simlink\NavigraphSimlink_64.dll
LoadedModule[208]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[209]=C:\Windows\System32\appresolver.dll
LoadedModule[210]=C:\Windows\System32\SLC.dll
LoadedModule[211]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[212]=C:\Windows\System32\sppc.dll
LoadedModule[213]=C:\Program Files (x86)\12bPilot\SODE\SimObjectAnimationModule64.dll
LoadedModule[214]=C:\IVAO\Pilot\PilotCore\pilot_core_fsxp3d_x64.dll
LoadedModule[215]=C:\P3D\Modules\FSUIPC5.dll
LoadedModule[216]=C:\Windows\SYSTEM32\SHFolder.DLL
LoadedModule[217]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\7e5e0d92b127a5150606d81839f29044\System.Drawing.ni.dll
LoadedModule[218]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatioaec034ca#\16603dd1673e09cb72ce7c122a151c02\PresentationFramework.Aero2.ni.dll
LoadedModule[219]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[220]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[221]=C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_e0a5a1b06de180e3\nvd3dumx.dll
LoadedModule[222]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\028f9e8b0c8b1820df7bec952b01fe12\System.Windows.Forms.ni.dll
LoadedModule[223]=C:\Windows\SYSTEM32\XInput1_4.dll
LoadedModule[224]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[225]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[226]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[227]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[228]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\webengine4.dll
LoadedModule[229]=C:\Windows\SYSTEM32\dcomp.dll
LoadedModule[230]=C:\Windows\SYSTEM32\UIAutomationCore.dll
LoadedModule[231]=C:\Windows\system32\dataexchange.dll
LoadedModule[232]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[233]=C:\Windows\system32\msctfui.dll
LoadedModule[234]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\89b580a8c7d8769dd94cdb1b14f6d77d\System.Runtime.Serialization.ni.dll
LoadedModule[235]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.1098_none_0f6121b9add96858\gdiplus.dll
LoadedModule[236]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\FMGS.dll
LoadedModule[237]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\Airbus_ECAMD2D.dll
LoadedModule[238]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\MiscD2D.dll
LoadedModule[239]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\ND\AB_ND_GDI.dll
LoadedModule[240]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\ASC.dll
LoadedModule[241]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[242]=C:\P3D\Gauges\RealLight.dll
LoadedModule[243]=C:\P3D\Gauges\TrueGlass.dll
LoadedModule[244]=C:\Users\c_bel\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\Immersion.dll
LoadedModule[245]=C:\Windows\system32\XAudio2_7.dll
LoadedModule[246]=C:\Windows\SYSTEM32\D3D10Warp.dll
LoadedModule[247]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[248]=C:\Windows\System32\ieframe.dll
LoadedModule[249]=C:\Windows\System32\NETAPI32.dll
LoadedModule[250]=C:\Windows\System32\WKSCLI.DLL
LoadedModule[251]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[252]=C:\Windows\System32\mshtml.dll
LoadedModule[253]=C:\Windows\System32\srpapi.dll
LoadedModule[254]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[255]=C:\Windows\System32\vaultcli.dll
LoadedModule[256]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[257]=C:\Windows\SYSTEM32\MLANG.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=1098
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1046
OsInfo[7].Key=geoid
OsInfo[7].Value=32
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=1545
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.1098.17763.0-11.0.180
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32702
OsInfo[19].Key=svolsz
OsInfo[19].Value=446
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.1098.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Parou de funcionar
ConsentKey=BEX64
AppName=Prepar3D exe
AppPath=C:\P3D\Prepar3D.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=307144C65D3B6C539960E145BE59F2CD
MetadataHash=1798973320

Share this post


Link to post
Share on other sites
Just now, zebacking said:

You don't know how frustrating is a CTD after you buy something

 

You'd be seriously and extremely wrong there.  Everyone on our staff are very long term flight simmers AND we deal with software at varying stages of development, and on top of that we work with flight simmers almost 24/7 and and we're always professionally and personally involved in those efforts.  So... we probably experience 10 times what the average flight simmer does, and we definitely know better than most how frustrating CTDs are.  Now that the deck is cleared and we're ready for action...

 

Would you please post your complete system specs and download and run our ASINFO Troubleshooting Tool and post the results here in this thread?

 

ASVersionInfo_102.zip

 

It appears that the CTD is caused by ucrtbase.dll.  This can be one of the most frustrating errors to troubleshoot and it's often caused by something outside of the flight sim.

 

1. Ensure your graphic drivers are updated. I strongly encourage you to use the DDU software to wipe your graphics drivers before installing the latest drivers.

 

2. Ensure that Microsoft One Drive is not active for your Documents folder.

 

3. Uninstall and Reinstall the Airbus using THIS PROCEDURE.

 

3. Then test and report back.

 

 

Looking forward to hearing back from you.

 

 

 

Share this post


Link to post
Share on other sites

Sorry for these hard word, I can imagine how profesionals you are in give us a product with a high quality standards after long periods os tests. I've been trying to solve this problem for 3 weeks, reading the posts because I'm really think this is a commom issue to solve or simply a mis-configuration, etc. I've talked to some friends that use same sim and same product and they are happy with these.

I was using normally since couple months, i've bought in jan 14th. Some day start this and I could not realize what was the root cause (an update, scnery, windows update, etc), so after trying reading some posts here, i decided to re-install w10. One more question, Is it posible that a Livery could cause this problem?

One more time, thanks a lot for your helpful patience. :D 

 

 

 

21 minutes ago, DaveCT2003 said:

1. Ensure your graphic drivers are updated. I strongly encourage you to use the DDU software to wipe your graphics drivers before installing the latest drivers

- I update as soon the W10 instalation finished.

 

26 minutes ago, DaveCT2003 said:

2. Ensure that Microsoft One Drive is not active for your Documents folder.

- It's not.

 

26 minutes ago, DaveCT2003 said:

3. Uninstall and Reinstall the Airbus using THIS PROCEDURE.

- i'll try, but even just when I have a fresh install of p3d and a321?

 

27 minutes ago, DaveCT2003 said:

3. Then test and report back.

- SUre, I dont promise to have an answer today.....

 

 

29 minutes ago, DaveCT2003 said:

Would you please post your complete system specs

- Intel Core i7-9700K Coffee Lake @4.9GHz

- EVGA GTX1660TI

- RAM Ballistix DDR4 32gb 2666mhz 2x16gb

- HDs SSD 480GB Kingston

 

 

30 minutes ago, DaveCT2003 said:

run our ASINFO Troubleshooting Tool and post the results here

Windows 10 Post Fall Creators Update 64-bit

Prepar3D v4.x location: C:\P3D\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

XAudio2_9.dll found: 10.0.17763.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.17763.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)

Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Prepar3D v4 Content - (Version Data: 4.5.12.0)
Prepar3D v4 Professional Plus Client - (Version Data: 4.5.12.0)
Prepar3D v4 Scenery - (Version Data: 4.5.12.0)

 

Share this post


Link to post
Share on other sites

Please update P3D4.5 to its latest version with HF2. You are running an older version, actual is 4.5.13.32097

A client update should be enough.

Share this post


Link to post
Share on other sites

Yeah, Otto is correct, you're P3D version is badly out of date my friend.

 

Please update all three P3Dv4 components to the latest version, which is as Otto wrote.

 

I'm sure that will solve your issues.

 

 

Best wishes!

 

Share this post


Link to post
Share on other sites

Hello guys,

 

my first test was to update P3D to 4.5.13.32097, and the problem persists. Even at ground, when I turn on wing or eng anti-ice occurs CTD, and there comes the detail, I have this problem with a321 IAE engines (sharklets), I've done a full flight with no problems with an a321 CFM engine and a livery that comes with the instalation (Air Berlin). I've done tests with a livery that comes with the instalation and another one downloaded from this forum, both to IEA Sharklets and both go to CTD, in the Aricraft.cfg is the model EXTIAEShark.

I don't know if there is anything related but just to filter the problem, i've done tests with default scnery and donwloaded scnery, and I'm using to reproduce weather the FSrealWX lite.

I'll do more tests with each model. Attached follows the texture that I did the tests.

I hope that information helps us to find a way. Thanks a lot.

 

Aerosoft_A321_TAM_PTMXQ_SL_P3D.zip

Share this post


Link to post
Share on other sites

Hi guys I can chime in on this . On Sunday March 22, I suffered 3 Ctd , which followed immediately to 3 pc power off’s right after each CTD and rebooted itself . In the event viewer 1st time stated the UCRTbase.dll problem. The 2nd time it happened was same UCRTbase in event viewer , lastly and unfortunately on the 3rd time when the pc powered off it went into an unbootable pc. I was on the phone w my pc mechanic telling step by step procedures and none of them worked . I tried Boot safe mode , pc repair, pc restart , even tried several cmd prompt procedures that he guided me through  and nothing worked . Sadly he told me I didn’t have another choice but to reboot windows  via flash usb boot . I lost everything on my 😄

 

keep in mind those 3 Ctd , power off , unbootable 3rd time .... I replicated the same flight ; KLAX to MMSD using the Aerosoft pro A321 for p3dv4. 1st CTD was takeoff , 2nd was on departure left hand turn passing coastline of KSNA, last was on descent to MMSD. 
 

Took me 5 days to reinstall everything . Luckily a lot was saved cuz I have p3d installed on D drive and scenery Ai aircraft on S: but was still process to get windows and addons that run through C Drive . After researching this UCRTbasedll problem few things popped up; here they are: 

 

1) video display driver problem 

2) add on software corrupt dll or xml or bgl

3) Windows 10 update KB4524244 problem which causes CTD and slows GPU CPU. Info is online 

 

after reinstalling windows 10 and blocking the infamous KB file , I am currently retrying the same flight KLAX-MMSD that had initially caused 3 Ctd, I am currently over Tijuana enroute MMSD

 

my p3dv4 is Fresh and my windows 10 is fresh all with updated drivers to hardware ; I just want to inform Aerosoft that as I took off in the VC of A321 , when I pan left looking out the window and over the EFB I get major stutters , when I pan to the First Officer smooth as butter. I have a brand new fresh installed p3d no tweaks , brand new Windows 10 installed , 8700K 4.9ghz GTX 1080ti 11Gb , Aorus gaming 7 MOBO , 16ghz DDR5 4000mhz & H100i cooler . Before the EFB was installed I NEVER had this stutter looking left but now that it’s their it is miserable . It was doing it before the Major Pc crash and it’s still doing it now w Brand new windows 10 installed . If this isn’t a major informative piece regarding the EFB slow down I don’t know how easier to put it , thanks for all your guys hard work , really appreciate it, hopefully there is a future option to leave the EFB out , I use my Giant iPad as my EFB on my desk when I flight sim btw , no need to have the EFB in the cockpit ; just another added device to cause more problems , p3dv4 is already a slow bogging sim when u add paywares in itself . Hope this is informative to whomever comes across this UCRT Ctd ; best of luck 

 

thsnks Aerosoft team 

  • Thanks 1

Share this post


Link to post
Share on other sites

Well I just landed in MMSD and it was smooth as butter wow! epic flight. I still don't know what the URCTbase.dll was from, but I did block that KB from installing. could been my graphics driver didn't install correctly, I don't know but fresh new windows and hardware drivers, wow smooth flight..... EXCEPT that stutter low fps out the Captain Side window above the EFB, could be cuz im looking towards Socal and Socal is notorious for FPS . 

  • Upvote 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...