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DavidArman

Aircraft doesnt work, just installed..

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Hello everyone, i have a major problem with my aircraft. i cant use my aircraft, i just bought today and install it today. installation and activation works like a charm. i've been looking for solution here in the support and i saw somebody's solution wich is installing the microsft visual c++. so i installed it and i was very sure that time it'll work, but still the same. iam really frustated and i ne ed to get the aircraft working. i run p3d in administrator. i installed my aerosoft addon outside the sim. i will provide few photos and videos and file to troubleshoot the problem faster. i provided you also with my add-on.xml file to make sure it's placed correctrly. the only thing i 've done with the aircraft is adding a navigraph navdata to the "\Documents\Aerosoft\General\A3XX Navigraph." 

Symptoms:
when i put the gpu on, the screen doesnt turn on like the pfd,nd,mcdu (except the middle mcdu). i tried the brightness also just to make sure that its not my mistake. i can't set my aircraft state, soon after i press one of the state,the middle mcdu screen just dimmed and after a few seconds.it went back to normal. also i noticed the wheels of the landing gear is slightly dipped into the ground wich u will able to see on the photo that i provided. I tried to slew and land, i hear radio callouts and also the backup display is working. also i got this altitude warning alert when the aircraft load in just at the beggining maybe thats a bug. 


Hope you guys able to solve this problem... and im really looking forward to try this amazing aircraft. thanks....

Screenshot (17).png

Screenshot (16).png

add-on.xml

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currently, im trying to reinstall the aircraft. i hope this would work.. 
nope it doesnt work..

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What Version of the A330 have you installed?

Please run the updater.

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Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus?

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yes umm on the installer its said v1.0.0.8
checked the updater, it said
Installed version: 1.0.0.8
No updates available for this product!

i tried a reinstall still doesnt work, also tried to instal visual c++ 64 bit and 32bit
 

Screenshot (18).png

1 minute ago, Mathijs Kok said:

Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus?

hmmm i havent tried that, let me try....

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1.0.0.8 is the latest. An update will be available tomorrow if we do not find troubles.

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Have you installed the latest C++ runtimes?

The one for 2015, 2017 and 2019.

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1 minute ago, masterhawk said:

Have you installed the latest C++ runtimes?

The one for 2015, 2017 and 2019.


do u have the link for it?

7 minutes ago, Mathijs Kok said:

Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus?


i tried your solution, still doesnt work..

 

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1 minute ago, masterhawk said:

Ok, where is P3D installed?

 

Screenshot (20).png

E:\Lockheed Martin\Prepar3D v4

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Is One Drive active for the location where you installed the Airbus?

 

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2 minutes ago, DaveCT2003 said:

Is One Drive active for the location where you installed the Airbus?

 


i deactivated one drive, uninstalled it..
dont like it and i dont use it...

 

 

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Would you please download, unzip, run and provide us the results using the following Aerosoft Troubleshooting tool?  This is a passive tool that only reads information and it just has to be run (it's not an installer).

 

ASVersionInfo_102.zip

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anything that can solve this problem in a positive way i would do...
thanks ill try it.

 

Ok thats the file...
pls help me, im dying to fly this aircraft hehehe...

Troubleshooting A330.TXT

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4 hours ago, DavidArman said:

i installed my aerosoft addon outside the sim.

 

 

Also, would you also kindly let us know where the Airbus was installed to? 

 

If it wasn't installed to the default location (Documents\Aerosoft folder), can you please use THIS PROCEDURE to uninstall and reinstall to the default location and see if it works?

 

 

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yes it wasn't installed to the default location.
ok i will try it thanks..

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I'm seeing quite a lot of your MS Visual Runtimes as being outdated.  Below is my list:

 

Windows 10 1803 April 2018 Update 64-bit

Prepar3D v4.x location: C:\Program Files\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

XAudio2_9.dll found: 10.0.17134.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.17134.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)

Microsoft .NET Framework 4.6.1 - (Version Data: 4.6.1055.0)
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61187.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219.473 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.13.0)
Prepar3D v4 Content - (Version Data: 4.5.13.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v4 SDK 4.2.21.24048 - (Version Data: 4.2.21.0)
Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0)

 

 

Screenshot - 3_26_2020 , 9_51_38 AM.png

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6 minutes ago, DaveCT2003 said:

I'm seeing quite a lot of your MS Visual Runtimes as being outdated.  Below is my list:

 

Windows 10 1803 April 2018 Update 64-bit

Prepar3D v4.x location: C:\Program Files\Lockheed Martin\Prepar3D v4\
Prepar3D v3.x not installed
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

XAudio2_9.dll found: 10.0.17134.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.17134.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)

Microsoft .NET Framework 4.6.1 - (Version Data: 4.6.1055.0)
Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61187.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219.473 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.13.0)
Prepar3D v4 Content - (Version Data: 4.5.13.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
Prepar3D v4 SDK 4.2.21.24048 - (Version Data: 4.2.21.0)
Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0)

 

 

Screenshot - 3_26_2020 , 9_51_38 AM.png


i was told to download this...

Screenshot (19).png

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anyway, i couldn't delete theese files in the general folder. is it fine to proceed with the procedure with the remaining file?

Screenshot (22).png

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what a miracle, looks like it works.... 
i think it maybe because of the shader or because i didn't install it on default folder...
i can't say it works now, i have to perform a test flight...
anyway i'll update on you guys soon..

Screenshot (23).png

Screenshot (36).png

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Very happy to hear it's looking like it's resolved!

 

Best wishes for Happy Flights!

 

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7 minutes ago, DaveCT2003 said:

Very happy to hear it's looking like it's resolved!

 

Best wishes for Happy Flights!

 


but is there any chance that i can reinstall it back out of my document? because i have a small ssd there? and also to much reinstalling is fine? like my serial key can be activated again and again? 

anyway thanks for all of your help guys, this aircraft is a beast
Thank you so much...

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