DavidArman 0 Posted March 26, 2020 Share Posted March 26, 2020 Hello everyone, i have a major problem with my aircraft. i cant use my aircraft, i just bought today and install it today. installation and activation works like a charm. i've been looking for solution here in the support and i saw somebody's solution wich is installing the microsft visual c++. so i installed it and i was very sure that time it'll work, but still the same. iam really frustated and i ne ed to get the aircraft working. i run p3d in administrator. i installed my aerosoft addon outside the sim. i will provide few photos and videos and file to troubleshoot the problem faster. i provided you also with my add-on.xml file to make sure it's placed correctrly. the only thing i 've done with the aircraft is adding a navigraph navdata to the "\Documents\Aerosoft\General\A3XX Navigraph." Symptoms: when i put the gpu on, the screen doesnt turn on like the pfd,nd,mcdu (except the middle mcdu). i tried the brightness also just to make sure that its not my mistake. i can't set my aircraft state, soon after i press one of the state,the middle mcdu screen just dimmed and after a few seconds.it went back to normal. also i noticed the wheels of the landing gear is slightly dipped into the ground wich u will able to see on the photo that i provided. I tried to slew and land, i hear radio callouts and also the backup display is working. also i got this altitude warning alert when the aircraft load in just at the beggining maybe thats a bug. Hope you guys able to solve this problem... and im really looking forward to try this amazing aircraft. thanks.... Please login to display this image. Please login to display this image. Please login to view this video. add-on.xml Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 currently, im trying to reinstall the aircraft. i hope this would work.. nope it doesnt work.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted March 26, 2020 Deputy Sheriffs Share Posted March 26, 2020 What Version of the A330 have you installed? Please run the updater. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 26, 2020 Aerosoft Share Posted March 26, 2020 Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus? Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 yes umm on the installer its said v1.0.0.8 checked the updater, it said Installed version: 1.0.0.8 No updates available for this product! i tried a reinstall still doesnt work, also tried to instal visual c++ 64 bit and 32bit Please login to display this image. 1 minute ago, Mathijs Kok said: Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus? hmmm i havent tried that, let me try.... Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 26, 2020 Aerosoft Share Posted March 26, 2020 1.0.0.8 is the latest. An update will be available tomorrow if we do not find troubles. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted March 26, 2020 Deputy Sheriffs Share Posted March 26, 2020 Have you installed the latest C++ runtimes? The one for 2015, 2017 and 2019. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 1 minute ago, masterhawk said: Have you installed the latest C++ runtimes? The one for 2015, 2017 and 2019. do u have the link for it? 7 minutes ago, Mathijs Kok said: Very strange issue. did you try loading a default aircraft (with engines on) before loading the bus? i tried your solution, still doesnt work.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted March 26, 2020 Deputy Sheriffs Share Posted March 26, 2020 10 minutes ago, DavidArman said: do u have the link for it? i tried your solution, still doesnt work.. https://support.microsoft.com/de-de/help/2977003/the-latest-supported-visual-c-downloads Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 1 minute ago, masterhawk said: https://support.microsoft.com/de-de/help/2977003/the-latest-supported-visual-c-downloads yes i downloaded and installed that... Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs masterhawk 799 Posted March 26, 2020 Deputy Sheriffs Share Posted March 26, 2020 Ok, where is P3D installed? Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 1 minute ago, masterhawk said: Ok, where is P3D installed? Please login to display this image. E:\Lockheed Martin\Prepar3D v4 Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 Is One Drive active for the location where you installed the Airbus? Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 2 minutes ago, DaveCT2003 said: Is One Drive active for the location where you installed the Airbus? i deactivated one drive, uninstalled it.. dont like it and i dont use it... Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 Would you please download, unzip, run and provide us the results using the following Aerosoft Troubleshooting tool? This is a passive tool that only reads information and it just has to be run (it's not an installer). ASVersionInfo_102.zip Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 anything that can solve this problem in a positive way i would do... thanks ill try it. Ok thats the file... pls help me, im dying to fly this aircraft hehehe... Troubleshooting A330.TXT Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 4 hours ago, DavidArman said: i installed my aerosoft addon outside the sim. Also, would you also kindly let us know where the Airbus was installed to? If it wasn't installed to the default location (Documents\Aerosoft folder), can you please use THIS PROCEDURE to uninstall and reinstall to the default location and see if it works? Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 yes it wasn't installed to the default location. ok i will try it thanks.. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 I'm seeing quite a lot of your MS Visual Runtimes as being outdated. Below is my list: Windows 10 1803 April 2018 Update 64-bit Prepar3D v4.x location: C:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed XAudio2_9.dll found: 10.0.17134.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.17134.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Microsoft .NET Framework 4.6.1 - (Version Data: 4.6.1055.0) Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61187.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219.473 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v4 SDK 4.2.21.24048 - (Version Data: 4.2.21.0) Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0) Please login to display this image. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 6 minutes ago, DaveCT2003 said: I'm seeing quite a lot of your MS Visual Runtimes as being outdated. Below is my list: Windows 10 1803 April 2018 Update 64-bit Prepar3D v4.x location: C:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed XAudio2_9.dll found: 10.0.17134.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.17134.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Microsoft .NET Framework 4.6.1 - (Version Data: 4.6.1055.0) Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61187.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219.473 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135 - (Version Data: 11.0.61135.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v4 SDK 4.2.21.24048 - (Version Data: 4.2.21.0) Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0) Please login to display this image. i was told to download this... Please login to display this image. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 You're fine, I misread a few things. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 anyway, i couldn't delete theese files in the general folder. is it fine to proceed with the procedure with the remaining file? Please login to display this image. Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 what a miracle, looks like it works.... i think it maybe because of the shader or because i didn't install it on default folder... i can't say it works now, i have to perform a test flight... anyway i'll update on you guys soon.. Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted March 26, 2020 Share Posted March 26, 2020 Very happy to hear it's looking like it's resolved! Best wishes for Happy Flights! Link to comment Share on other sites More sharing options...
DavidArman 0 Posted March 26, 2020 Author Share Posted March 26, 2020 7 minutes ago, DaveCT2003 said: Very happy to hear it's looking like it's resolved! Best wishes for Happy Flights! but is there any chance that i can reinstall it back out of my document? because i have a small ssd there? and also to much reinstalling is fine? like my serial key can be activated again and again? anyway thanks for all of your help guys, this aircraft is a beast Thank you so much... Link to comment Share on other sites More sharing options...
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