CptRichard Newman 0 Posted March 9, 2020 Share Posted March 9, 2020 Someone needs to fix this issue now and stop telling me craps. Hi. I purchased my a330 6 days ago and last night it start having a trim issue. Here's a video of the problem Please login to view this video. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 9, 2020 Aerosoft Share Posted March 9, 2020 And what 'craps' have we told you? That we got a few thousand customers who do NOT have this issue? Please be more polite on this forum. You have been posting in incorrect sections, hijacked other topics. Link to comment Share on other sites More sharing options...
CptRichard Newman 0 Posted March 9, 2020 Author Share Posted March 9, 2020 I told another agent that I'm new to this thing. The a330 is the only aircraft I have on my flight sim Am sorry about that too. I've been asking about that same issue for a while. My cousin has the same problem. Link to comment Share on other sites More sharing options...
CptRichard Newman 0 Posted March 9, 2020 Author Share Posted March 9, 2020 After engaging the autopilot 1 it starts acting like that but on manual it doesn't. No other pilots I know cant explain that Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 9, 2020 Aerosoft Share Posted March 9, 2020 1 hour ago, CptRichard Newman said: I've been asking about that same issue for a while. My cousin has the same problem. Yes I know and as far as I can see you have not been told 'craps'. I resent such a comment about my support staff. If your cousin has the same issue we glad assist him if he makes himself visible. The video you shared shows that the framerate at that moment is very low and as our FBW system is calculated on a frame by frame this could cause issues like this. Fly the same route at the lowest settings of the sim and when that does not show the issue you can be sure that that is the issue. Then you can start to experiment with what settings your hardware and software combination is able to handle. The issue is well documented on these forums btw. Link to comment Share on other sites More sharing options...
CptRichard Newman 0 Posted March 9, 2020 Author Share Posted March 9, 2020 I made another flight same route and a smooth weather with all my settings on low my frames get up to 60 and the issue still comes back. Disengaging the autopilot stop the problem but engaging it starts it Link to comment Share on other sites More sharing options...
Deputy Sheriffs Secondator 643 Posted March 9, 2020 Deputy Sheriffs Share Posted March 9, 2020 Does the fps fluctuate at all or ever drop below 18 fps? is there any micro-stuttering happening? Even though you have fps up to 60, if at any point it drops below 18 you might start the see these issues. It's really hard to say anything from the first video you have sent. If you can, please try to get a better video using for example nVidia ShadowPlay. On that video also include the in sim fps counter (shift + z). Link to comment Share on other sites More sharing options...
CptRichard Newman 0 Posted March 9, 2020 Author Share Posted March 9, 2020 No. I am going to send another in a bit. Fps always stay above 35 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 10, 2020 Aerosoft Share Posted March 10, 2020 Would you be so kind to tell me where our support have given you 'craps' so I can follow up on that? Link to comment Share on other sites More sharing options...
CptRichard Newman 0 Posted March 10, 2020 Author Share Posted March 10, 2020 Because I'm new here, one support was telling me to stop hijacking other topics, so I stop. Remember I'm new. Then I made my own topic then I made most importantly about the trim. He told me to go back to the other topic which no one's is giving me the answer I wanted and he closed the most important topic that I'm having problems with. Therefore am upset because of that. I lower all my settings reinstall the a330 disable my antivirus and the first 2 flights had no problems and then after for the 3rd flights the problem starts again. In that picture my fps not showing Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 10, 2020 Aerosoft Share Posted March 10, 2020 I would not call that crap but I would call that forum moderation. The shown FPS does not really mean a lot as it is an average of two seconds. The issue you (and your cousin) have is simply that the fps drops for a short while. This often happens on lower end hardware, or on systems that have issues with configurations. For example background processes that need a lot of resources once every few seconds. As you now also are using our ticket system for a whole slew of problems, I suggest following up on it there and close this forum topic. Link to comment Share on other sites More sharing options...
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