vaa_a380 0 Posted February 25, 2020 Share Posted February 25, 2020 Hi, I have Aerosoft Mega Pro EGLL installed but the parking system is duplicated with maybe a stock system floating in the air above the stand. I am running P3Dv4 with GSX and Ultimate Ground Crew X software and have uninstalled previous UK2000 EGLL software but the issue still exists. At a lose as to why if anyone can advise. File attached. Thanks Phil Please login to display this image. Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted March 7, 2020 Author Share Posted March 7, 2020 Well even tech support have given up via email Link to comment Share on other sites More sharing options...
data63 421 Posted March 7, 2020 Share Posted March 7, 2020 do you use some GSX2 mod for EGLL? Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted March 8, 2020 Author Share Posted March 8, 2020 Not that I am aware of. Standard install with GSX2 Link to comment Share on other sites More sharing options...
data63 421 Posted March 8, 2020 Share Posted March 8, 2020 are these objects still visible if you disable EGLL pro? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted March 9, 2020 Deputy Sheriffs Share Posted March 9, 2020 I do not see this problem with EGLL Pro installed. I also have GSX2, but never had UGX or UK2000. So obviously it seems to be a left over from another addon. What you can do (if not already done): search fo any bgl file outside the EGLL installation folder with egll in its name. Serachstring would be *egll*.bgl Also make sure that you have the latest version of GSX2 installed. Please login to display this image. Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted March 9, 2020 Author Share Posted March 9, 2020 To update you both. Having uninstalled EGLL Pro the floating Safedock guidances do not appear. I do have Orbx installed which support were aware of and they advised to turn off all egll.bgl files related to Orbx on the drive it is installed on. This I did but did not solve the issue. I have run FSDT Live Update on several occasions. All references to UK2000 scenery software has been deleted as far as I can tell. One thing though. I have Orbx EGPH installed and when running SODE from the Add-ons drop down box in P3d it gives the option to turn off UK2000 Edinburgh Safedock. This is not an option in EGLL Pro. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 9, 2020 Aerosoft Share Posted March 9, 2020 On 3/7/2020 at 5:26 PM, vaa_a380 said: Well even tech support have given up via email I was unable to find any mail from you usings the email you used to register on the forum. Can you send me the ticket number and see if we have indeed given up? Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted March 10, 2020 Author Share Posted March 10, 2020 Ticket reference 4353. I was corresponding with customer support but the solution provided did not work. Then it went quiet. However I have now been told that the developer is being contacted. The initial request for assistance on Feb 25th drew no response. Resorted to raising a ticket which then did. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 10, 2020 Aerosoft Share Posted March 10, 2020 Ticket 4353 is over a year old and is about a different topic (Mallorca X) and from another customer. I am still confused about this. Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted March 10, 2020 Author Share Posted March 10, 2020 This is the text of the email I received from Support. Just seen I missed off the last digit. Dear Phil Your ticket has been created with the ticket ID 43535 and subject "Mega Airport London Heathrow professional" Someone from our customer service team will review it and respond shortly. Regards, Aerosoft GmbH Support Team. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted March 11, 2020 Aerosoft Share Posted March 11, 2020 ahhh 43535, not 4353! I see use sending us a mail to you on Monday and you replied yesterday where you say you will be waiting. I suggest doing so. Link to comment Share on other sites More sharing options...
vaa_a380 0 Posted May 5, 2020 Author Share Posted May 5, 2020 This can now be closed. Uninstalling UK2000 EGLL as per the recommended procedure did not eradicate the safedocks in my case. I have solved the problem by doing the following. Delete the file C:\ProgramData\12bPilot\SODE\xml\UK2000 Heathrow Xtreme.xml and it will go for good. Info for anyone else that may come across this issue. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted May 5, 2020 Deputy Sheriffs Share Posted May 5, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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