Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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With the forthcoming release of the new FSX, there is likely to be a requirement for alterations to PFPX.

As a long time dependent on PFPX for its advanced capabilities, I am anxious that it continues to be a major player in my long-haul simming experiences.

Are there any indications that I may continue to be supported by the product in the 'new world'? 

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After five days and no response I think you have your answer Richard. It’s been a long time since this product was supported by anyone other than Stephen.

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I sincerely hope not - nothing matches this program anywhere else.  It is fantastic and I don't know what I'd do without.  I wonder if it puts potential customers off when they read this forum though and see not many responses from developers?

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If you want to talk to the developers you can only do so at their own forums. I wish we had more news about updates but there is simply nothing to report. Keep in mind we only the publisher for this product, we do not develop it so we can only deliver what we get.

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10 hours ago, Ray Proudfoot said:

@Mathijs Kok, looking at their website if you click on the Support option it includes a link to the Support Forum which takes the user back here.  http://www.flightsimsoft.com/support/

 

But they do provide a form for the user to complete. Perhaps that might elicit a response?

 

In past experience, Judith does tend to reply to that.

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Looking at their website the OS requirements don’t even mention Windows 10. And the copyright date at the foot of the page ends in 2018. But then continue to sell a product they do not appear to support relying on the generosity of Stephen Cooke.

 

Why can they not issue some announcement to clarify their position? The URL has not been updated to https so how secure is it?

http://www.flightsimsoft.com/pfpx/

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8 hours ago, Ray Proudfoot said:

The URL has not been updated to https so how secure is it?

 

You are not submitting any information on those pages whatsoever Ray.

 

When using the shop function you are transferred to a secure connection ( HTTPS )

 

 

 

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8 hours ago, Stefanranki2903 said:

Why don't you use Simbrief? It is a great freeware 😄😄

 

I already own PFPX. The point I'm trying to make is Flightsimsoft are selling software but do not appear to be supporting it. Instead they rely on a single person for support. Maybe they pay him? I don't know. Can't they even find the time to update their users? Not asking too much surely?

 

1 hour ago, srcooke said:

 

You are not submitting any information on those pages whatsoever Ray.

 

When using the shop function you are transferred to a secure connection ( HTTPS )

 

Understood but it still shows a complete lack of interest in their product.

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Ray, we simply do not have any news about updates, when we do have it you will find it here. If you feel that not acceptable I suggest letting the development team know here: http://www.flightsimsoft.com/support/. We do not employ these people, we can only sell and deliver what they produce.

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56 minutes ago, VHOJT said:

https://forum.aerosoft.com/index.php?/profile/90043-flightsimsoftcom/content/

 

The developers have posted here 5 times this month - so they're about :)  

Thats encouraging, thanks. No news about fixing the issues that have been around for a while though such as choosing MAX and not OPTIMUM for cruise level. It is irritating to have to do it on every flight.

 

40 minutes ago, Mathijs Kok said:

Ray, we simply do not have any news about updates, when we do have it you will find it here. If you feel that not acceptable I suggest letting the development team know here: http://www.flightsimsoft.com/support/. We do not employ these people, we can only sell and deliver what they produce.

Mathijs, the issues I have can be worked around and I don’t mind doing that for a reasonable length of time. See above for one bug that hasn’t been fixed in ages. Just a workaround suggested by Stephen.

 

I know they don’t work for Aerosoft. My complaint isn’t towards you or your company. I cannot believe Judith doesn’t read post like this topic and responds because it shows their company up in a negative light. It’s not just me who has these issues. Everyone does. It’s disappointing given the overall excellence of the product.

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You made your point, I just believe it at the wrong place.

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Mathijs, this is the only public place I can post my feelings. No point posting to their support address I feel. Anyway, I won't labour the point. Hopefully they'll respond with fixes as required.

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