sakelle82 0 Posted January 23, 2020 Share Posted January 23, 2020 I purchased the Aeroplane Heaven B-17 yesterday. When I launch the installer and select my game type (FSX), the authentication step won't go through. I get a message saying that "Navigation to the webpage was canceled." I had disabled my antivirus and Windows Firewall, and I always run the launcher as an administrator. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted January 23, 2020 Share Posted January 23, 2020 58 minutes ago, sakelle82 said: I purchased the Aeroplane Heaven B-17 yesterday. When I launch the installer and select my game type (FSX), the authentication step won't go through. I get a message saying that "Navigation to the webpage was canceled." I had disabled my antivirus and Windows Firewall, and I always run the launcher as an administrator. Very sorry to hear you're having issues. Are you running FSX with SP2, FSX Acceleration, or the FSX Steam Edition? If not, then you'll need to update your FSX to Service Pack 2 (Service Pack 1 is required first). If you have the correct version then please put in a Support Ticket with us. Sorry again that you've had some issues. Link to comment Share on other sites More sharing options...
sakelle82 0 Posted January 24, 2020 Author Share Posted January 24, 2020 I'm running the Steam Edition of FSX. I submitted a ticket, and tried the recommended solution (disabling antivirus and Windows Firewall), but the same error still pops up. It happens very quickly, as if the installer is not even trying to connect to the server for authentication, rather than trying and timing out. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 24, 2020 Aerosoft Share Posted January 24, 2020 I am really sorry but as we do not control the authentication server there is very little we can do. It's also why there is no online activation on the aircraft products I do. I hate them. Link to comment Share on other sites More sharing options...
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