Maverick3006 0 Posted January 17, 2020 Share Posted January 17, 2020 After the 1.4.0.0 update to the updater it has stopped working. it has worked fine with all the products i have installed. suddenly after the 1.4.0.0 update it does not show any products anymore. when i run the updater (as admin) a blank white screen comes up and does not go away until i try dragging the window around, then it goes into the normal updater window but not showing any products. today the updater uptdatet to 1.4.0.1 but that has not fixed the problem. i have attached all the pictures / files that might help fix this problem. thanks a lot for the help Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 20, 2020 Share Posted January 20, 2020 I´m having exactly the same problem since Updated Airbus A320 to V1.3.0.0... Link to comment Share on other sites More sharing options...
Developer Hans Hartmann 3695 Posted January 22, 2020 Developer Share Posted January 22, 2020 Can you zip and upload the folder "Products" in <Documents>\Aerosoft\ASUpdater please? One or more files in there are probably broken. I need to see them so I can check what's wrong. Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 22, 2020 Share Posted January 22, 2020 All that I have there is that.. Products.7z Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 23, 2020 Deputy Sheriffs Share Posted January 23, 2020 That is a file encoding problem. Please open every single file in that folder with notepad.exe and press Ctrl-S to get it re-written on the disk. Afterwards the updater will work again. Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 23, 2020 Share Posted January 23, 2020 Thanks for your help. I´ve tried to do as you advice; I find that with notepad.exe, the "save" function is Ctrl-G; Ctrl-S seems not to have any effect. I see that the encoding has to be UTF-8....¿is it so? Otherwise after opening the files with notepad++ I find that the "save" function (this is "Ctrl-S") is inhibited as if them were write protected but this is not the case... Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 23, 2020 Deputy Sheriffs Share Posted January 23, 2020 Ctrl-S is the universal hotkey within all Windows application for " save ". But of course this might get localized by an application if you are using a none-English Windows version. Please login to display this image. So if your notepad.exe uses a different hotkey, just use the equivalent one or the "Save" function from the "File" menu. I did that with the files you uploaded (after they failed with my Updater as well) and that fixed the problem. Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 23, 2020 Share Posted January 23, 2020 Well, I tried but no success... Thanks a lot for your help anyway; I´m probably doing something wrong but it is a simple solution..can´t find my mistake. When initializing the Updates, it shows only a blank screen; after some clicks with the right button of the mouse I see the main window but without any product reference. All that began to happen after updating the A320 to the latest 1.3.0.0 version, the previous update was the one that came with the A330 . Maybe different versions have corrupted one to another, maybe I should reinstall the A330...I don´t know. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 24, 2020 Aerosoft Share Posted January 24, 2020 Can you zip up that folder and send it again? Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 25, 2020 Share Posted January 25, 2020 Yes, but let me tell that I have allready deinstalled and reinstalled the planes (not so much products, no problem doing that ) so now it is all new from today. I expected to solve the issue doing it, but the blank screen and the lack of products is still there. I forgot to mention that my system is windows 7 ... ASUpdater.7z Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted January 25, 2020 Deputy Sheriffs Share Posted January 25, 2020 11 minutes ago, heidelbergensis said: I forgot to mention that my system is windows 7 ... Then you should immediately update to Windows 10. None of the current products is supported on Windows 7. Link to comment Share on other sites More sharing options...
heidelbergensis 0 Posted January 25, 2020 Share Posted January 25, 2020 Updating windows on my system is not planned; Thanks for your help anyway. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted January 25, 2020 Deputy Sheriffs Share Posted January 25, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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