izzi 0 Posted January 9, 2020 Share Posted January 9, 2020 It tells me: *** A NEW INSTALLER IS AVAILABLE FOR THIS PRODUCT. *** *** PLEASE DOWNLOAD IT FROM YOUR SHOP ACCOUNT! *** I did an upgrade for p3dv4 but can't located the new installer. Under my Launcher, it's telling me that there's a New installer avail. Under my LAUNCHER I see all my airbuses from FSX to P3Dv4 and for some reason when i select an airbus for FSX, it will tell me no updates avail but when I select the professional models, I get an Error for the response saying this, picture attatched. Let me know what the problem may be. Thanks for your time. David Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 9, 2020 Deputy Sheriffs Share Posted January 9, 2020 The old launcher can't be used for updates anymore. Just follow the instruction you quoted first, login into your Aerosoft shop account and download the new version from there. Link to comment Share on other sites More sharing options...
izzi 0 Posted January 10, 2020 Author Share Posted January 10, 2020 22 hours ago, Tom A320 said: The old launcher can't be used for updates anymore. Just follow the instruction you quoted first, login into your Aerosoft shop account and download the new version from there. Okay Tom, thanks for the feed back. 1 question, with the new download for the airbuses, do I have to uninstall the old and install the new? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted January 10, 2020 Deputy Sheriffs Share Posted January 10, 2020 19 minutes ago, izzi said: do I have to uninstall the old and install the new Yes Link to comment Share on other sites More sharing options...
llavi01 0 Posted January 15, 2020 Share Posted January 15, 2020 Hello, I am trying to update my airplanes in red but I can't. I see at the bottom of the Updater a message saying that a New Installer is available but I am looking in my account and under Orders and Instant Downloads and I don't see the new launcher/installer there. How do I get it? Do I need to uninstall my airplanes and reinstall them to get the updated installer? Your help is greatly appreciated. Thank you, Pablo Vazquez Please login to display this image. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted January 15, 2020 Share Posted January 15, 2020 8 minutes ago, llavi01 said: Hello, I am looking in my account and under Orders and Instant Downloads and I don't see the new launcher/installer there. How do I get it? Do I need to uninstall my airplanes and reinstall them to get the updated installer? Your help is greatly appreciated. Thank you, Pablo Vazquez Pablo, Do you see the product itself under Instant Downloads? When did you purchase the Airbus Professional (A318/A319, A320/A321, or A318/A319/A320/A321 Bundle)? I don't think it's possible, but if you don't see it under Instant Downloads, maybe it's under Old Downloads? Link to comment Share on other sites More sharing options...
llavi01 0 Posted January 15, 2020 Share Posted January 15, 2020 Hello Dave, I purchased all my airplanes from Aerosoft. I do see them under the instant download but not the Installer/Updater. Pablo Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted January 15, 2020 Deputy Sheriffs Share Posted January 15, 2020 Of course you do: Please login to display this image. Extract the .zip files into a folder on your hard drive and run the installer from there. If you have a previous version already installed, uninstall it first. Afterwards you can you the "AS Updater" from your Windows start menu to check and install minor updates. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted January 15, 2020 Share Posted January 15, 2020 Yeah, as Ton saud, the installer zip file is shown in blue at the bottom of the page. Link to comment Share on other sites More sharing options...
llavi01 0 Posted January 15, 2020 Share Posted January 15, 2020 Thanks guys.. I uninstalled all my aircraft and reinstalled them. It's working now. Thank you Tom!! Regards, Pablo Vazquez Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted January 24, 2020 Aerosoft Share Posted January 24, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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