Leacho 1 Posted December 17, 2019 Share Posted December 17, 2019 Hi All, Much to my annoyance tonight, I had a crash from the FMGS.dll file about 30 miles before TOD - all I did was zoom in on the MCDU and P3D just quit - didn't even give me a chance to recover. Was flying the A320 from EGLL to LFBD - not the longest flight Any ideas? Event log from event viewer is: Faulting application name: Prepar3D.exe, version: 4.5.13.32097, time stamp: 0x5d8abf93 Faulting module name: FMGS.dll, version: 3.64.0.63, time stamp: 0x5d9d8413 Exception code: 0xc0000005 Fault offset: 0x00000000000ba4b1 Faulting process ID: 0x3590 Faulting application start time: 0x01d5b502f0b3141c Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe Faulting module path: C:\Users\%username%\Documents\Aerosoft\Aerosoft A320-A321 Professional\SimObjects\Airplanes\Aerosoft A320-A321 Professional Base\Panel_Fallback\DLLs\FMGS.dll Report ID: 5a2c050b-4af7-4a1f-9329-0492389a6923 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 18, 2019 Aerosoft Share Posted December 18, 2019 Is there anything you did when that happens? Can you recreate it? Link to comment Share on other sites More sharing options...
Leacho 1 Posted December 18, 2019 Author Share Posted December 18, 2019 Hi Mathijs - the only thing I did was to zoom in on the MCDU - which I had done many times during the flight previously - I zoomed down to see the STAR information, and then it just froze, and CTD within 3/4 seconds. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 18, 2019 Aerosoft Share Posted December 18, 2019 Can you try this: Link to comment Share on other sites More sharing options...
Leacho 1 Posted December 18, 2019 Author Share Posted December 18, 2019 Hi Mathijs - just ran the tool and no issues were found. One thing I did note was that the following KB was installed on the 14th - not sure if this is relevant: https://support.microsoft.com/kb/4533002 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 18, 2019 Aerosoft Share Posted December 18, 2019 No, can't be an issue as thousands of people have it installed. For now I suggest you see it this repeats and send us the zipped up data folder (from the product folder) when it has happened (do not restart the sim before zipping) Link to comment Share on other sites More sharing options...
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