GamerPlayFSX 0 Posted December 10, 2019 Share Posted December 10, 2019 Hello, I installed aerosoft a330 pro on my p3d, but the efb shows an error (err_file_not_found (-6)) and a path where some files are supposed to be needed, that is, the information on the efb screen, I have checked that path and the files are there, and I can't find a solution to my problem, I thank you for your collaboration Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 Just to be sure, while your username is "GamerPlayFSX", did you install the A330 Pro in P3D 4.5 HF2? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 So problem is a special character in your username. Maybe there is a solution in the future. Link to comment Share on other sites More sharing options...
GamerPlayFSX 0 Posted December 10, 2019 Author Share Posted December 10, 2019 I clarify that the username of my PC is "Cristhian Ordóñez ", my account has the name of my youtube channel, the a330 I installed in the v4.5.13.32097, since I don't know the v4.5 HF2 version, and a couple of friends works correctly in the version I have, I hope this problem has a solution soon, I will continue looking for a solution, thank you. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 10, 2019 Aerosoft Share Posted December 10, 2019 I would not waste a lot of time looking for a solution as we are now pretty sure the cause are the 'non-standard' characters. Add another thing to a beta test next time, find people who have lower ascii document folder names! Link to comment Share on other sites More sharing options...
GamerPlayFSX 0 Posted December 10, 2019 Author Share Posted December 10, 2019 Ok, I got it, thank you very much, I don't give native English speaker, sorry. Link to comment Share on other sites More sharing options...
generale84 156 Posted December 10, 2019 Share Posted December 10, 2019 I've the same problem Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 It wont take long then there is a small update for the EFB available. We are testing it now and in case everything works, you will see it tomorrow. Link to comment Share on other sites More sharing options...
Kostap 19 Posted December 11, 2019 Share Posted December 11, 2019 Guys, it would be useful to not only call it P3D v4.5 HF2 because this is NOT what Lockheed calls it. When you look up the installed version you should have v4.5.13.32097. That is the latest and greatest. Mathijs, maybe you can amend the system reqs if you have not done so already. Link to comment Share on other sites More sharing options...
Flieger01 3 Posted December 11, 2019 Share Posted December 11, 2019 Hello, that's what the EFB looks like to me. Nothing changes, no matter what I do. Current version P3D 4.5 HF2 and the latest update for the A330. What else can I do? Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 3 hours ago, Flieger01 said: Hello, that's what the EFB looks like to me. Nothing changes, no matter what I do. And you are on 1.0.0.1? 6 hours ago, Kostap said: Guys, it would be useful to not only call it P3D v4.5 HF2 because this is NOT what Lockheed calls it. When you look up the installed version you should have v4.5.13.32097. That is the latest and greatest. Mathijs, maybe you can amend the system reqs if you have not done so already. Of course it has its own version number but Lockheed for sure refers to it that way to differentiate between P3D V4.5, P3D V4.5 HF1 and P3D V4.5 HF2. As many people don't even know where to find rhe version number we decided calling it what Lockheed calls it makes good sense. Please login to display this image. Of Link to comment Share on other sites More sharing options...
Flieger01 3 Posted December 11, 2019 Share Posted December 11, 2019 vor 3 Stunden , Mathijs Kok sagte: And you are on 1.0.0.1? Yeah, everything's up to date. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 Then we have no idea at this moment. We have simply never seen this before. uhhh wait, can you give me the path to your documents folder? Link to comment Share on other sites More sharing options...
Flieger01 3 Posted December 11, 2019 Share Posted December 11, 2019 Vor 1 Stunde, Mathijs Kok sagte: Then we have no idea at this moment. We have simply never seen this before. uhhh wait, can you give me the path to your documents folder? C:/User/My Name/Documents/Aerosoft/.... I've noticed: I can use the space bar and the mouse to look around in the cockpit and in the outside view and also zoom in. As soon as I click on the EFB tablet, the green LED lights up and the mouse and spacebar no longer work. After another click everything is ok again. Found something else. When I'm in the A330 and choose another plane, e.g. the A320 my P3D crashes. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 Your system name is 'my name'? Link to comment Share on other sites More sharing options...
RobsonM 94 Posted December 11, 2019 Share Posted December 11, 2019 People with file not found issue. Please provide 2 files: user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks They shall hold the clue to solving this issue. Link to comment Share on other sites More sharing options...
generale84 156 Posted December 11, 2019 Share Posted December 11, 2019 what we have to do? add both links we wanted? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted December 11, 2019 Deputy Sheriffs Share Posted December 11, 2019 Post the 2 files Robert asked for. Link to comment Share on other sites More sharing options...
Flieger01 3 Posted December 11, 2019 Share Posted December 11, 2019 vor 3 Stunden , Mathijs Kok sagte: Your system name is 'my name'? no, my real name "andre" ist the right one Link to comment Share on other sites More sharing options...
generale84 156 Posted December 12, 2019 Share Posted December 12, 2019 14 hours ago, RobsonM said: People with file not found issue. Please provide 2 files: user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks They shall hold the clue to solving this issue. my two files: user_files.txt user_links.txt thank you Link to comment Share on other sites More sharing options...
joonge 0 Posted December 21, 2019 Share Posted December 21, 2019 On 11.12.2019 at 19:27, RobsonM sagte: People with file not found issue. Please provide 2 files: user_files.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userdox user_links.txt located in Documents\Aerosoft\General\A3XX EFB\A330\assets\userlinks They shall hold the clue to solving this issue. Here are my two files: thanks user_links.txt user_files.txt Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 22, 2019 Aerosoft Share Posted December 22, 2019 And please confirm you are on 1.0.0.4 The files do not show something strange btw. Link to comment Share on other sites More sharing options...
GamerPlayFSX 0 Posted April 7, 2020 Author Share Posted April 7, 2020 Hi guys, it turns out that in the latest version of Aerosoft a318/19/20/21 where the EFB screen is implemented, I get exactly the same error Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted April 7, 2020 Aerosoft Share Posted April 7, 2020 and where is your add-on installed? Link to comment Share on other sites More sharing options...
GamerPlayFSX 0 Posted April 7, 2020 Author Share Posted April 7, 2020 The installation path is the one that appears by default, in documents, from what I see is a problem of unsupported special characters, which in my username there are 2, "ó" & "ñ", I see it feasible to try to change the path from where the EFB browser takes this data, in order to place it in a folder where it does not include these characters. I would appreciate some advice for this :). Link to comment Share on other sites More sharing options...
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