Josu 2 Posted December 9, 2019 Share Posted December 9, 2019 Hi Someone told me here to uninstall the A330 due a problem. Unfortunately, I can't uninstall it. I receive the following message. Thank you very much and regards Joël Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 9, 2019 Aerosoft Share Posted December 9, 2019 That's a new one. I will ask our installer builder to check that. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 9, 2019 Aerosoft Share Posted December 9, 2019 We have no idea what could cause this. Could you run the installer again? Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted December 9, 2019 Root Admin Share Posted December 9, 2019 Hi, to uninstall the "Uninstall_A330Prof.log" is needed. (F:\Addons\Uninstall_A330Prof.log) In your case this is missing. I suspect that the installer was not completely executed during installation. Sounds strange, but you can run the installer again. Please note the summary before copying AND make sure that the installer ends with a success message. If successful, the LOG file should have been generated. If not, then we need to manually clear the summary data to clear all data. Link to comment Share on other sites More sharing options...
Josu 2 Posted December 9, 2019 Author Share Posted December 9, 2019 I've installed it several times already. And I already suspected the same thing. The installer suddenly disappears without a message. Since I already installed many of your products, it seemed strange to me from the beginning. And if I want to delete the folder with the installer, I get the message that the file is still open. Link to comment Share on other sites More sharing options...
Sergei 0 Posted December 10, 2019 Share Posted December 10, 2019 I can confirm! I have the same problem! I tried to run the installer several times, but when I start to delete the plane, I get the same error as in the picture above! I wanted to reinstall the plane because of a problem with the engine levers. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4161 Posted December 10, 2019 Deputy Sheriffs Share Posted December 10, 2019 We will check this. I just experienced kind of a strange behaviour. Link to comment Share on other sites More sharing options...
Root Admin A. Muegge 57 Posted December 10, 2019 Root Admin Share Posted December 10, 2019 Hi, "The installer suddenly disappears without a message." Well, then the installation is incomplete. Thus, the Airbus itself and the uninstaller can not work properly. I'll send you a link with a custom installer (private message) Please use this. Why the installer breaks off, I can not say that yet. Link to comment Share on other sites More sharing options...
Sergei 0 Posted December 10, 2019 Share Posted December 10, 2019 Thanks! But I can not download the file. I already download several times, but the download breaks with an error. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 10, 2019 Aerosoft Share Posted December 10, 2019 Can you try again in a few hours? Link to comment Share on other sites More sharing options...
Sergei 0 Posted December 10, 2019 Share Posted December 10, 2019 Of course I will try in a few hours. Please tell me to download from the old link or will you send me a new one? I think the problem is in the installer. Since I can’t even start the engines. I am doing everything right, but the engines only try to start but then stop! When I put it out of cold and dark, ready for takeoff, the same thing happens - the engines do not start! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 10, 2019 Aerosoft Share Posted December 10, 2019 Same link. We have never seen an issue with the engines started and then stop. Are you sure there is fuel? Link to comment Share on other sites More sharing options...
Sergei 0 Posted December 10, 2019 Share Posted December 10, 2019 Yes, I load 10 tons of fuel. Engines start to work only when I press the Y button and go up to a height for example 20,000. Then I press the Y button again and the plane starts planning. At this time, the engines start and everything works well! Link to comment Share on other sites More sharing options...
Sergei 0 Posted December 11, 2019 Share Posted December 11, 2019 I downloaded the installer again. And now he set the plane as it should. I have the ability to reinstall it. Also now the engines start well. But another problem appeared - with a taxi, the phrase "Light is on" constantly sounds and the taxi light switch is locked in the middle position and it cannot be turned on or off! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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