yunuskurr 1 Posted December 9, 2019 Share Posted December 9, 2019 dxdiag error on aerosoft a330? My p3d crashes and i recieve dxdiag.exe error etc..? Why?? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 A clear sign that your system is not up to date (Windows, drivers, P3D etc.) Link to comment Share on other sites More sharing options...
yunuskurr 1 Posted December 9, 2019 Author Share Posted December 9, 2019 i have just updated my p3d and windows still nothing Link to comment Share on other sites More sharing options...
harande 0 Posted December 9, 2019 Share Posted December 9, 2019 purchased the 330- did a test flight, works great, now i restart pc to do a flight ....pc crashes. wont load! Link to comment Share on other sites More sharing options...
yunuskurr 1 Posted December 9, 2019 Author Share Posted December 9, 2019 Aerosoft you must do anything!!!!! We payed for this! Link to comment Share on other sites More sharing options...
yunuskurr 1 Posted December 9, 2019 Author Share Posted December 9, 2019 29 minutes ago, yunuskurr said: i have just updated my p3d and windows still nothing Link to comment Share on other sites More sharing options...
MarkusZimmer 1 Posted December 9, 2019 Share Posted December 9, 2019 Hello, i have the same problem. after install A330 P3dv4.5 wont start. best regards Markus Zimmer Link to comment Share on other sites More sharing options...
mirage9 6 Posted December 9, 2019 Share Posted December 9, 2019 My As 330 works but as soon i hit EFB or DOCS on side tablet P3D crashed. P3D 4.5 Hf2 Nazwa aplikacji powodującej błąd: Prepar3D.exe, wersja: 4.5.13.32097, sygnatura czasowa: 0x5d8abf93 Nazwa modułu powodującego błąd: libcef.dll, wersja: 3.3396.1779.0, sygnatura czasowa: 0x5afb59f3 Kod wyjątku: 0xc0000005 Przesunięcie błędu: 0x00000000000ea9ef Identyfikator procesu powodującego błąd: 0x2448 Godzina uruchomienia aplikacji powodującej błąd: 0x01d5aebfb335b7ec Ścieżka aplikacji powodującej błąd: E:\Prepar3D.exe Ścieżka modułu powodującego błąd: E:\WebSimBrowser\CEF4FSXP3DXP.67\64\libcef.dll Identyfikator raportu: f0f1c9ea-fbfb-4cda-be89-015eee997adc Pełna nazwa pakietu powodującego błąd: Identyfikator aplikacji względem pakietu powodującego błąd: Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman 1591 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 17 minutes ago, yunuskurr said: Aerosoft you must do anything!!!!! We payed for this! 1 hour ago, mopperle said: A clear sign that your system is not up to date (Windows, drivers, P3D etc.) Mopperle (Otto) already stated what your issue is, and it's as he said. He correctly noted it could also be drivers or your Windows system. The dxdiag.exe error shows this. You have to resolve the Windows and/or driver issues; the Aerosoft A330 Pro can't be expected to fix such problems, nor will any other add-on aircraft or scenery. All of them can only be expected to work on a correctly installed and maintained Windows and driver environment. Since these posts have the A330 Pro in common, this is moved to the appropriate support forum. As stated in the forum title where first posted, no support is available there. Link to comment Share on other sites More sharing options...
gasparr 0 Posted December 9, 2019 Share Posted December 9, 2019 6 minutes ago, mirage9 said: My As 330 works but as soon i hit EFB or DOCS on side tablet P3D crashed. P3D 4.5 Hf2 Nazwa aplikacji powodującej błąd: Prepar3D.exe, wersja: 4.5.13.32097, sygnatura czasowa: 0x5d8abf93 Nazwa modułu powodującego błąd: libcef.dll, wersja: 3.3396.1779.0, sygnatura czasowa: 0x5afb59f3 Kod wyjątku: 0xc0000005 Przesunięcie błędu: 0x00000000000ea9ef Identyfikator procesu powodującego błąd: 0x2448 Godzina uruchomienia aplikacji powodującej błąd: 0x01d5aebfb335b7ec Ścieżka aplikacji powodującej błąd: E:\Prepar3D.exe Ścieżka modułu powodującego błąd: E:\WebSimBrowser\CEF4FSXP3DXP.67\64\libcef.dll Identyfikator raportu: f0f1c9ea-fbfb-4cda-be89-015eee997adc Pełna nazwa pakietu powodującego błąd: Identyfikator aplikacji względem pakietu powodującego błąd: same issue here... libcef.dll Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 9, 2019 Aerosoft Share Posted December 9, 2019 And have you checked out the forum topic about that? https://forum.aerosoft.com/index.php?/forum/940-electronic-flight-bag/ Please do what we ask there and we'll do our best to solve it. Right now we simply have no idea why it does not work on all systems. Here is proof that it works on my system (clean Win10, clean P3D): Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
mirage9 6 Posted December 9, 2019 Share Posted December 9, 2019 Small upd. Seems like P3D will crash anytime if u are using EFB to offten. Both pages (DOC and EFB) are not so important to fly so I would wait for AEROSOFT to figure out issue. Im still in testing and P3D- recently crashed with same file libcef.dll. but i was able to play with EFB for 2 minutes Seems like EFB will crash after some time if u play with it so we need to wait for AS solution. I found the solution. For anybody that sim crashes when u press something on EFB 1.Go to ur P3D installation then to Aerosoft A330 Professional\SupportFiles. Try install VC_redist.x64 and If installer ask you to repair please do it. 2. In ur P3D folder go to \WebSimBrowser\CEF4FSXP3DXP.67\64 Copy all files (not folders!!!) to \WebSimBrowser\2.1\64 and pasti it. If u need to replace old files. Try to run WebsimProcess.exe If nothing happend You are good. Restart Ur computer and then start the P3D. Check results with A330. It works for me. Thanks Tomas. Link to comment Share on other sites More sharing options...
gasparr 0 Posted December 9, 2019 Share Posted December 9, 2019 @mirage9 that`s working fine for me, thx a lot! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 10, 2019 Aerosoft Share Posted December 10, 2019 Thanks for that feedback, we'll check that out today! Link to comment Share on other sites More sharing options...
yunuskurr 1 Posted December 11, 2019 Author Share Posted December 11, 2019 Yeah indeed it did work! Thank you mirage! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted December 11, 2019 Aerosoft Share Posted December 11, 2019 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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