CaptainLHKLM 39 Posted December 9, 2019 Share Posted December 9, 2019 Dear AS team, When launching the AS330 I'm faced with no systems, and an incomplete model which doesn't even have fan-blades. I've checked the manual, re-installed it, shut down my computer and restarted it. I've updated to the P3D 4.5 hotfix 2 also. Needless to say I am quite dissapointed right now because this is my only day off for the next 2 weeks. Kind regards, Daniel Please login to display this image. Please login to display this image. Link to comment Share on other sites More sharing options...
ZacPennebaker 2 Posted December 9, 2019 Share Posted December 9, 2019 I am having the exact same problem. Zac Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 Where did you install the aircraft? Any antivirus programs active? Link to comment Share on other sites More sharing options...
maukan 2 Posted December 9, 2019 Share Posted December 9, 2019 I have the exact same problem here! Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 1 minute ago, maukan said: I have the exact same problem here! Did your C++ Redist. install well? Mine said a newer version is installed so it cancelled installing. That's the only error I can think of. 2 minutes ago, Frank Docter said: Where did you install the aircraft? In the root folder of P3D. Link to comment Share on other sites More sharing options...
ZacPennebaker 2 Posted December 9, 2019 Share Posted December 9, 2019 All anti-virus was turned off, on the latest version of p3d.. it installed in the documents folder under 'Aerosoft' where all of my other aerosoft products are. Zac Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 3 minutes ago, Frank Docter said: Where did you install the aircraft? Any antivirus programs active? Yes but I turned them off while installing as recommended. Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 1 minute ago, CaptainLHKLM said: In the root folder of P3D. That is not advisable. Could you please try and install it outside of the root? Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 Just now, Frank Docter said: That is not advisable. Could you please try and install it outside of the root? I'll do that right now, where would you recommend? Link to comment Share on other sites More sharing options...
jetone 3 Posted December 9, 2019 Share Posted December 9, 2019 Chiming in. Exact same problem. Anti-virus turned off, Latest Prepar3D 4.5.13, restarted computer after install. Installed as per default installer locations. Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted December 9, 2019 Share Posted December 9, 2019 2 minutes ago, CaptainLHKLM said: Did your C++ Redist. install well? Mine said a newer version is installed so it cancelled installing. That's the only error I can think of. In the root folder of P3D. That will not work. Must be installed outside of P3D root folder. Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 Just now, CaptainLHKLM said: I'll do that right now, where would you recommend? I just have an P3D add on folder on the same volume as P3D where I put all my add ons. Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 1 minute ago, Frank Docter said: I just have an P3D add on folder on the same volume as P3D where I put all my add ons. I just did the same, I'll restart my PC and see if it works! Link to comment Share on other sites More sharing options...
maukan 2 Posted December 9, 2019 Share Posted December 9, 2019 I installed 3x one time in the Aerosoft folder now on the desktop the problem is still there. This is really a shame to be honest. I have the newest version of P3D and also other addons are working fine. Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 Just now, maukan said: I installed 3x one time in the Aerosoft folder now on the desktop the problem is still there. This is really a shame to be honest. Why is it a shame? I have the same installer and on my computer everything works out. We are trying to find a solution for you asap here. Link to comment Share on other sites More sharing options...
Astro_Liam 15 Posted December 9, 2019 Share Posted December 9, 2019 Same issue here too Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 Can confirm it doesn't work. 2 minutes ago, Frank Docter said: Why is it a shame? I have the same installer and on my computer everything works out. We are trying to find a solution for you asap here. It's a shame because I spent a lot of money on a product that doesn't work. Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 3 minutes ago, CaptainLHKLM said: Can confirm it doesn't work. It's a shame because I spent a lot of money on a product that doesn't work. Do you really think you have a product that will never work here? I see people posting on FB that have no problems. We now have to find out what is the problem you guys are experiencing here. Link to comment Share on other sites More sharing options...
maukan 2 Posted December 9, 2019 Share Posted December 9, 2019 I understand that you guys put a lot of work in this! But a standard installation should work in version 1.0 and of course its frustrating because I wanted to fly a bit in the new 330 I was hoping for. No hard feelings Link to comment Share on other sites More sharing options...
airbusguy320 3 Posted December 9, 2019 Share Posted December 9, 2019 Same issue here, standard installation path (as suggested by the installer) Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 Do we have any new ideas to try though? Link to comment Share on other sites More sharing options...
DaveCT2003 2553 Posted December 9, 2019 Share Posted December 9, 2019 Frank and I have tested this installer and didn't have any issues. 1. Be sure you have P3Dv4.5HF2 (mandatory) 2. Don't install the aircraft to the Main P3D folder - will not work! Any other location is fine. 3. Disable your computer security. 4. Run the installer As Admin, 5. Allow the MS Distribut and DirectX installer to run during the installation process. Link to comment Share on other sites More sharing options...
CaptainLHKLM 39 Posted December 9, 2019 Author Share Posted December 9, 2019 1 minute ago, DaveCT2003 said: Frank and I have tested this installer and didn't have any issues. 1. Be sure you have P3Dv4.5HF2 (mandatory) 2. Don't install the aircraft to the Main P3D folder - will not work! Any other location is fine. 3. Disable your computer security. 4. Run the installer As Admin, 5. Allow the MS Distribut and DirectX installer to run during the installation process. I have done exactly this. Link to comment Share on other sites More sharing options...
jetone 3 Posted December 9, 2019 Share Posted December 9, 2019 2 minutes ago, DaveCT2003 said: Frank and I have tested this installer and didn't have any issues. 1. Be sure you have P3Dv4.5HF2 (mandatory) 2. Don't install the aircraft to the Main P3D folder - will not work! Any other location is fine. 3. Disable your computer security. 4. Run the installer As Admin, 5. Allow the MS Distribut and DirectX installer to run during the installation process. I've tried this 3 times. Issue is still persisting. Link to comment Share on other sites More sharing options...
Deputy Sheriffs The Dude 6537 Posted December 9, 2019 Deputy Sheriffs Share Posted December 9, 2019 What kind of GPU card do you have? How much memory does it have onboard? Link to comment Share on other sites More sharing options...
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